1. This is what I have learned from Practical work, that will
be very helpful to my future in hospitality industry.

2.  General
- Outlets. In other words restaurants. Opening
time and closing.
- Health club.
- Rooms codes. (STD- Standard King Smoking.
+ SKN, STS, STN, SUP, SPT, AKS, SPN, RCL,
JUN, JNT.)
 Reward programs.
 Receptionist who addressed the rooms for
clients.

3.  Leaving a multi charger in the reception for
our guests. (like the airport)
 Time distance to the Airport is a main reason
for cooperates.

4.  Many Categories, Most importantly:
- M&E. there are many and different types and
spaces of meeting rooms.
- Outlets. There are 4. different styles and
cuisines. + O.S.C.+ Banquet.
- One touch service. (Room service).
 HACCP is how to achieve the highest safety
and hygiene of the food and employees.
 FIFO.

5.  Credit Facility : Companies with the A/R
account number need to settle their guest
invoices within 30 days from the date of
submission.
 Procedure to open credit facility:
- The credit application form needs to be filled
- Copy of chamber of commerce for the Co. to
be attached.
- Copy of Registration certificate for the Co. to
be attached.

6. - Credit application form to be stamped by
Chamber of Commerce.
- After submission of the above documents to
the credit Manager.
- Credit Manager to make the market survey
for the application. (any company applied)
- GM and FC to decide based on the report
from the survey of credit manager.
 Payments. (to ensure of taking the business
deal).

7.  Every access card has a large memory for
entering rooms by holder card name.
 Cleaning is everyday from 10-12
 Housekeeping are responsible for cleaning all
facility in the hotel.
 Lost and found: Housekeeping keep lost
items 6-12 months.
 Do not disturb: after 18:00 it is mandatory to
call the guest to check if he/she is safe.

8.  Daily revenue
- Calculations
- Understand codes
- Understand the figures
 Segments

9.  Rate Matrix.
- Rate structure; Rack rate/Goverm. rate/Pharma rate
1,2/Wholesaler/DMC Rates/LONG STAY/DAY
USE/Wedding Rate.
- Hotel group Rates; BUSINESS Groups /Employee on
Business /Employee on Leisure /Friends/Family.
- Booking conditions.
- Long terms stay.
- CORPORATE.
- Room Categories.
 Daily pick up.

16.  Responsibilities
- Setting the Rates.
- Entering any Client data to (Opera) system
profile.
- Reserve and Block rooms.
- Setting VIPs Amenities.

17.  Curtisc: Online booking
 Segments (type of business) Tiere- used
for different rates codes example T- tiere is used
for company corporate rates.
 Wholes sellers has different tier as V.
 Q Tiere is automatic set rate by RFP (Head office)
 T Tiere is a manual set.
 H Tiere is hotel Rack products.

18.  To check Occupancy or Average percentage
of Rooms. (Shift + F2).
 To check number of rooms Sold. (Control +
F2).
 To check Rooms summary shift+F3.
 To check events for the meeting
room.(Shift+F9).

19.  GSO: General Sales Office.
 ROI: Return of Investment.
 Levant: countries which are Lebanon, Syria,
Jordan.
 EMEA: Europe middle East Africa.
 BTB: Business to Business.
 FTES: Full time stuff.

20.  Halogen: Evaluating performance.
 SAP: Radisson Finance System.
 Food Covers: Every set per a person.
 AHR: Average House Rate.
 Rev PER: Revenue per Available Room.
 Dev: Deviation.
 Total Revenue: are combined between 3
sections; Rooms Rev, F&D Rev, and other
operating Rev.
 Retail: Today price in the system.

21.  FIT: Frequent tourism companies.
 CLI: Committed leisure business.
 RER: Redeem Carlson points.
 OTH: Other room revenue.
 BGO: Rooms only.
 OTAS: Online travel agency.
 ASO: Area support office.
 TMC: Travel management co.

22. * Airlines/Travel agents
 Apollo
 Amadeus
 Sabre
 World spam

23.  CBI: Committed business (over 21 nights)
 LGR: Sports
 TOF: Website offer. (Stay & Save).
 LYO: Related to Airlines.
 BGR Residential: Rooms with Breakfast and Meeting.
 NRG: used to for Head management for Marketing
purposes most of the time.
 SMERF: Social Military educational religious fraternal.
 SRT: Smeth Travel research. It shows the occupancy +
Average Rate for the market.
 PCR: is a Cooperate ID number.
 Group: 9 & + Rooms, they arrive/departure in the same
day.

24.  AHR: Total Room Revenue Divided (/) Room
occupied= Average Rate.
 Rev PAR: two ways
1-Room Rev./ Total inventory ( Total rooms).
2- Occ.% * ADR (Average Daily Room)
- Occ. / Available room = %

25.  Extending space for hotel products.
 Create advantages deals with companies or
who want to be sponsored.
 People have to know the brand.
 Study the market.
- Clients needs
- Level of the competition.
 Exchanging for benefits both sides.

26.  Creating a football League
 Create a academy for young talent.
 Getting a memberships of English and
Spanish Leagues to show them in the hotel.
 Sponsor

27.  Use it to bring business closer.
 Everyone (mid positions) should use it.
 Create a nice formal message to introduce
and attract to connections.

28.  Create a professional video of the hotel that
shows latterly everywhere.
https://www.youtube.com/watch?v=VNIhfF_c_r
w
 Using YouTube for Marketing and
commercials.

29.  Life is hard, it always keep changing to great
or worse. We need to adapt and do our best.
Motivating video.
 https://www.youtube.com/watch?v=UNQhuF
L6CWg

30.  Taking the correct steps to develop my
professional career, from Sales Manager to
Hotel Manager.
 Highest career goal is to be a hotel owner.
 Personal professional goal guiding and
leading my Saudis brothers and sisters to get
them involved with hospitality and tourism
industries.
 Personal goal is to become a footballer back
again or a football trainer and coaching
young generations.

31. Thanks!!