2. Applehouse Travel is the corporate travel division of the
Southall Group, also consisting of the Holiday Team, Southall
Travel and Away Holidays. The Southall Group is one of the
largest travel agencies in the U.K. with an annualised turnover
of £419m (2014/2015). Applehouse Travel handles the travel
management of more than 350 corporate clients, ranging from
small and medium enterprises to multinational and public sector
organisations, providing them with comprehensive specialist
corporate travel services and a ‘one stop shop’ solution for
all their business travel requirements. Our clients cover a
broad spectrum of the business community, including – but
not confined to – engineering, pharmaceuticals, banking and
finance, IT, telecommunications, software and electronics,
publishing, fashion, advertising, aerospace, media, vehicle
manufacturing and petroleum.
At Applehouse Travel, we know that procuring, managing and
arranging business travel can be an extremely complex and
time-consuming task. By selecting Applehouse Travel to manage
their corporate travel requirements, our clients have access to a
highly dependable and dynamic infrastructure that allows them to
achieve process efficiencies, cost reduction and time savings, all
without compromising on service, flexibility and speed.
Applehouse Travel has quickly established a reputation for being
one of the most forward-thinking, professional, competitive and
about
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www.applehousetravel.co.uk
About Applehouse
Why Applehouse
Our services
Duty of care and
corporate responsibility
Online booking solutions
consummate competitors in the corporate travel management
sector. As a division of the Southall Group, Applehouse Travel
benefits from the resources, expertise and leveraging strength
of a much larger organisation, whilst providing our clients
with the flexibility, innovation and service excellence of an
independent travel management company.
Applehouse Travel’s appointment as a member of the Guild of
Travel Management Companies (GTMC) recognises not only
the remarkable success and achievements of the company,
but also the invaluable contribution it can bring to the entire
corporate travel management sector. Our attainment of ISO
9001, 14001 and 27001 certifications also demonstrates our
commitment to meeting legal and regulatory requirements,
continual self-improvement, meeting customer requirements,
corporate responsibility and information security.
With an innovative and fresh approach to business travel,
Applehouse Travel has the ability to cater for all our client’s
professional and personal travel requirements worldwide. By
continuing to invest in our people, technology, service standards
and cost reduction capabilities, Applehouse Travel is committed
to becoming the natural choice for the business traveller.
4. why
Cost-effective and competitive
The combined commercial leverage within the travel industry of
Applehouse Travel and our sister companies has enabled us to
negotiate some of the lowest airfares, hotel and car hire rates
available anywhere in the U.K. In addition, our transaction and
management fees are highly competitive and uncomplicated.
We are committed to reducing our client’s expenditure on travel
and providing them with the advice, assistance and support they
require to make a positive difference to the performance of their
business.
Independent, flexible, experienced
ApplehouseTravelisacompletelyindependenttravelmanagement
company, dedicated to providing the highest standards of
professional service. This means that we can be more flexible,
proactive and objective than many of our competitors, capable
of responding rapidly to the changing demands of our clients,
as well as introducing the latest services and innovations to our
extensive portfolio. In addition, Applehouse Travel’s client base
covers a wide range of business sectors, enabling us to have
a clearer understanding of the demands our clients are likely to
require us to meet.
Proactive account management
Our approach to corporate travel focuses on tailored and flexible
solutions for the effective management of our client’s travel needs.
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We appreciate that our client’s requirements vary greatly
and we therefore manage every account in isolation, in order
to maximise the benefits Applehouse Travel can deliver
to them. An account manager is assigned to every client,
gaining a thorough and comprehensive understanding
of their requirements, helping them to improve their
existing travel management processes and procedures,
in order to reduce expenditure on travel and deliver cost
and service efficiencies. Clients can manage their travel
bookings via secure and sophisticated online systems, or
the more traditional ‘offline’ support provided by dedicated
consultants. Many clients use a combination of both.
Dedicated consultants and service excellence
Applehouse Travel assigns dedicated teams of consultants
to individual client accounts and does not operate a call
centre solution, preferred by many of our competitors. In
an often impersonal world, we understand the importance
of building strong relationships with our clients at all levels,
in order to establish the vital ingredients of continuity,
reliability, efficiency and stability. The relationship and
rapport between our consultants and travel bookers in
particular, is critical to the fostering of successful and
long-term client relationships. We place considerable
emphasis on the quality of our staff, who are all highly
experienced, knowledgeable and personable, providing
impartial, accurate and reliable travel advice. We ensure
that they receive regular training to ensure that they capable
of carrying out their duties to the highest standards.
Similarly, we make sure that they have the latest and most
sophisticated technology at their disposal to the same end.
The result of our focus in these areas can be measured
by our exceptional client retention record as well as our
growing reputation for service excellence in the corporate
travel management sector.
Travel Management A-Z
Applehouse Travel provides an ‘A-Z’ solution for all travel
requirements, ranging from booking a comprehensive
range of travel services (online and/or offline) to pro-
active and meticulous account management, the creation
and management of employee travel profiles, detailed
management reporting, travel policy management and
excellent accounting and administrative support.
Peace of mind
Applehouse Travel offers our clients a secure and stable
trading platform having attained ISO 9001, 14001 and
27001 certification. We are also members of ABTA,
IATA, ATOC the Guild of Travel Management Companies
(GTMC) as well as also being ATOL protected.
Accessible
Applehouse Travel establishes efficient and direct
channels of communication with our clients thanks to our
‘flat’ management structure. This translates to a ‘hands on
approach’ at all levels, delivering prompt decision making
and superior all-round customer service.
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Our services
Applehouse Travel offers a complete range of online and offline
travel management solutions to meet our client’s individual
travel requirements. We can manage all aspects of the travel
management process, offering our clients a ‘one stop shop’
solution, from flight bookings, hotel reservations and car hire
to chauffeur drive services and airport parking. Applehouse
Travel has formed strong relationships with many reliable and
established industry suppliers, enabling us to offer a wide variety
of services.
The high profile Applehouse Travel has attained within the global
travel industry, combined with the strength and experience of our
negotiating teams, enables us to secure the lowest possible air
fares, hotel and car hire rates from our travel supplier partners.
Applehouse Travel therefore occupies a very strong position
within the corporate travel management market place, enabling
us to deliver substantial savings to our clients and assist them to
drive down their travel expenditure.
Our services are enhanced by effective, strategic and pro-active
account management and the development and implementation
of company travel policies. Our objective is to ensure that we
deliver all of our services in a highly reliable, dependable and
efficient manner.
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Online booking solutions
Air - published and exclusively negotiated contract fares,
low cost carriers and charter flights
Hotel reservations
Car hire
Rail - Domestic, European and Eurostar
Ferry and Eurotunnel bookings
Group, conference & incentive travel
Airport Transfers
Airport parking
Chauffeur services
VIP Meet and Greet Services
Passport and visa application services
Foreign currency
Executive aircraft and helicopter charters
Dedicated teams of reservations consultants and account managers
Global emergency assistance 24/7 365 days of the year
Corporate travel profiles
Full accounting and administration support
Bespoke management information reporting
Tailored account management, corporate travel policy development and implementation
Leisure travel services
List of services
8. At Applehouse Travel, the safety, well-being and peace of mind
of our travellers is of paramount importance. We also place a
considerable emphasis on our corporate responsibilities. As well
as being members of IATA, ABTA, ATOC, The Guild of Travel
Management Companies and ATOL protected, we have put in
place our own policies, procedures and services to strengthen our
capabilities in these areas. They include:
Accurate, real-time global traveller tracking
Destination information, incident/crisis alerts and travel risk
advice
Incident management and emergency travel services
Business continuity and disaster recovery plans
We have also achieved ISO 9001, 14001 and 27001 certification
which we believe confirms our commitment to our clients as well
as enhancing our integrity as an organisation.
Duty of care and
corporate responsibility
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We consider the major benefits to include:
Meeting customer requirements
Improving the quality of our products and services and increasing
client satisfaction
Promoting continual improvement through self-assessment
Improving the consistency and reliability of our operations
Improving efficiency and reducing waste
Developing a professional culture
Assisting clients to reduce their carbon emissions
Assisting in meeting legal and regulatory requirements
Ensuring the integrity and safety of sensitive information and data
Reducing the risk of security incidents
By adopting and implementing all of the practices and principles
embodied in these policies, memberships and certifications,
Applehouse Travel is highly qualified to work with our clients to ensure
that their employees are safe and well looked after when travelling on
business.
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Online booking solutions
Applehouse Travel is committed to providing our clients with
innovative online travel management systems that deliver flexibility,
cost and time saving efficiencies and greater control over their
travel budgets and policies. We are therefore continually investing
in our online systems in order to offer our clients greater flexibility
with their travel management processes and present them with a
viable alternative to the more traditional off-line methods of booking
their travel. In many cases, our clients use a combination of both.
Key features of Applehouse Travel’s online systems:
Intuitive, user-friendly with clear functionality
Easy to set-up, configure and maintain
Features scalable, flexible, and tailored according to usage required
Enable clients to book flights, hotels, car and rail providing real-time information
Can be linked to company intranets and carry company branding
Configured to enforce company travel policy with integrated approval processes
Show negotiated fares and rates and preferred suppliers
Mobile phone and tablet compatible
Monitor and measure the effectiveness of company travel policy
Provide travel managers and/or travellers with instant information and confirmations
Cost savings of up to 20% compared with off-line bookings
Integrated management information reporting facility
Access to traveller profiles
Full training, support provided
12. providing you with a better option
Universal House, 20-22 High Street, Iver, Bucks SL0 9NG t:0844 855 8140 e:sales@applehousetravel.co.uk
