1. ID Technologies Africa Corporate Profile
CORPORATE PROFILE

2. ID Technologies Africa Corporate Profile
ABOUT ID TECHNOLOGIEAS AFRICA (PTY) Ltd
ID Technologies Africa, a member of a diverse and reputed International Business
Group, specialises in providing Business Solutions powered by Information Technology to
the RETAIL, SHIPPING, WAREHOUSING, LOGISTICS TRAVEL, AVIATION, &
TRANSPORTATION industry. Established in 2004 in South Africa, Cape Town, and
headquartered in Dubai, UAE, the Organizational footprint geographically covers 9
countries across the Middle East and Africa (Oman, South Africa, Kenya, India, Egypt,
Saudi Arabia, Qatar, Bahrain, Ghana and Kenya through affiliated Offices and Strategic
Support Centers) with over 2000 clients across 58 countries globally.
ID Technologies Africa, engages in providing state of the art product and project
solutions to our valued customers with an emphasis on technology, affordability and
usability. Our core competencies lie in our;
 Business Domain expertise in the RETAIL, WAREHOUSING, LOGISTICS, SHIPPING
TRAVEL & AVIATION industry
 Project Development Skills which span multiple platforms, databases and
environments especially Internet based
 Effective Project Management capabilities using the latest tools
 Project Deployment covering all aspects of an IT infrastructure
OUR PHILOSOPHY
The following are some of our core beliefs and operational philosophies.
Local Presence and Global Perspective
Our rapid expansion is attributed to our endeavor to be closer to our valued customers
yet maintaining our Global Perspective, Standards and Quality to the benefit of those we
serve.
Continuous Value Realization
We believe that there is no end to possibilities ofimprovising and improving your business
standards and hence we strive to bring about continuous value realization to your
business through our innovative research and development.

3. ID Technologies Africa Corporate Profile
Be Ahead Of the Industry Market Trends
To serve our customers better and ensure that they are prepared to meet the new global
challenges in business. We strive to be closely associated with the market information
and trends so as to provide solutions well before the outbreak of the challenge.
You’re Technology Partner in Progress
Last but not the least, we make every effort to contribute to your business growth by
offering our value added Products and Services that transform your business.
OUR OFFICES AND OTHER VENTURES
The following are some of our regional and support offices worldwide.
Dubai, UAE : HQ
Chennai, India : Support and Development Center
Cape Town (South Africa) : Regional Headquarters
Muscat, Oman : Sales and Support Office
Cairo, Egypt : Sales and Support Office
Kenya (East Africa) : Sales and Support Office
Saudi Arabia : Sales and Support Office
Bahrain : Support Centre
Abu Dhabi, UAE : Support Centre

4. ID Technologies Africa Corporate Profile
OUR ASSOCIATES AND PARTNERS
We are proud to be associated with some of the global leaders in Technology like the
following.
CERTIFIED PARTNERS;
OUR ORGANISATIONAL TRANSITION
The following was some of the milestones in our successful and exponential business
growth and diversification.
 Established in 1995 in Dubai with 3 people
 Signed Development and Maintenance contracts with MNC’s (Oil Ind.)
 Staff strength reaches 50 in 1999
 Opened Office in Oman in 1999
 New Project Development Centre in India in 2000
 Signed Global Contracts with Shipping MNC’s
 South African operations established in 2004
 Staff strength nears 200 mark in 2006
 Local Support in over 8 countries
 Staff strengthens to over 300 in 8 different countries 2011
 CapeTown RegionalHead Officeincreases staff compliment and moves to aLarger
premises

5. ID Technologies Africa Corporate Profile
OUR CLIENT SUMMARY
ID specializes in providing solutions to the Shipping, Travel, Aviation, Retail and
Transportation industry which include
 RETAIL ( OVER 800 OUTLETS)
 SHIPPING LINES, AGENCIES &
FORWARDERS (Over 600 companies)
 TRAVEL AGENCIES (Over 350 Travel
Companies across 17 countries)
 AIRLINES (9 Airlines)
 TOUR OPERATORS (Over 60 Tour
Operators)
 RENT-A-CAR COMPANIES (Over 12 Car
Rental Companies)
 TECHNOLOGY SERVICES, PROJECTS & DISTRIBUTION (Over 500
companies)

6. ID Technologies Africa Corporate Profile
OUR APPROACH – CONTINOUS VALUE REALIZATION
UNDERSTAND
RE ALIS E
DEPLOY
PROPOSE
OUR CORE TECHNICAL DEVELOPMENT PLATFORMS
We specialize in Project/Product Development on the following platforms
 ASP.net/C#.net
 ORACLE Forms
 Crystal Reports
 .Net Framework

7. ID Technologies Africa Corporate Profile
OUR VALUE PROPOSITIONS
The following are some of the major business benefits that we deliver to our customers
and partners.
 Resources with Multi-Platform Expertise for Development
 Access to our own Development House situated in India
 Multi Business Domain Expertise (Retail, Warehousing, Travel, Aviation,
Logistics & Shipping)
 Value Added Products and Services
 Multi-Lingual Resources
 Ample infrastructure Availability
 Innovative Development & Deployment Methodologies
 Access to a large Resource Bank at any time
 Administrative and Financial Stability

8. ID Technologies Africa Corporate Profile
OUTSOURCING & TECHNOLOGY SERVICES GROUP (OTSG)
"ID creates new value through various services and consultancy businesses."
OUTSOURCING & TECHNOLOGY SERVICES
Outsourcing is recognized as a definite strategy for reinforcing a company's
competitiveness through frequent usage of modern technology and long-term cost
efficiency method. Our professional team provides the following to our valued clients
globally.
 Remote Infrastructure Management Services (RIMS)
 Database Services
 Application Development & Maintenance Services
 System Integration
 Consultancy
The following are the portfolio of services offered under each of the above mentioned
categories.
 Remote Infrastructure Management Services (RIM)
 Networking Solutions & Support Services
 Messaging Solutions & Support Services
 Network & Messaging SECURITY Support Services
 Remote Desktop Support Services
 Enterprise Solutions & Services in Operating System, Hardware and
Storages
 Database Services
 Design, Deployment & Migration Services for Database and Middleware
 Production Support Services
 Business Continuity/ Disaster Recovery Solutions & Services
 Performance Analysis & Tuning
 Application Development & Maintenance Services
 Application Design and Development for various Verticals
 Application Migration & Re-Engineering
 Application Performance Analysis & Tuning
 Application Maintenance Services
 Consultancy
 System and Network Audit
 IT Consultancy

9. ID Technologies Africa Corporate Profile
OUR PRODUCT OFFERINGS
“Retailsoft” is an advanced Point Of Sale (POS) / Inventory system. Designed to either be
used in single store applications or multi store multi country corporate environments.
With an advanced buyer’s guide that assists with predictive ordering, Retailsoft helps
ensure that your shelves arenever empty. Advanced reporting and inventory ensures that
you have accurate stock availability and management reports. The easy to use POS
efficiently processes your customer sales. Back office invoicing allows you to discuss
special customer specific pricing with your account customers.
“AFSYS” is an enterprise level Shipping, Cargo and Logistics Management System
developed to meet the requirements of Cargo and Forwarding Companies (Air, Sea and
Land), Shipping Agencies, Logistics, Shipping Lines, Ports, Container Yards and
Stevedoring operations. With interfaces to over 40 Ports and Carriers, the system is an
end to end solution for any type of shipping a Cargo Operations.
"eTravel2000" Travel Product Suite is an enterprise-wide software solution for Travel
Companies which streamlines and automates all business processes of a Travel Agency
while demonstrating a guaranteed "RETURN ON INVESTMENT". With the INTERFACE to
all leading GDS, the systemautomatically uploads all the ticketing in to "eTravel2000" to
reduce human intervention (redundant data entry) and human errors and in turn save on
time and resources apart from achieving core objectives like ONLINE INVOICING &
ONLINECREDIT CONTROL. Moreover "eTravel2000" is developed using the latest ORACLE
technology and is web enabled.
TRAVEL AGENCY MANAGEMENTSYSTEM
CARGO (AIR/SEA) &LOGISTICS
Retailsoft /Retailsoft ERP

10. ID Technologies Africa Corporate Profile
“eXplore” designed by Tour Experts has been developed to automate the business
processes of Tour Operators (Inbound, Outbound and Exhibition Facilitators) by
facilitating MANAGEMENT of TARIFFS & CONTRACTS, DEFINING TOUR PACKAGES, and
STREAMLINING TOUROPERATIONS from QUOTATIONS to BOOKINGS and INVOICING. The
system demonstrates a guaranteed RETURN ON INVESTMENT (ROI), increases resource
efficiency and productivity and thereby profitability.
“e-Drive” is our enterprise web based offering for Fleet Management, Leasing and Car
Rental Management companies. The system covers the entire business process chain
from Online Booking, CRM, Fleet operations, Workshop, Transportation, Interfaces (with
Police & Transport Authorities, Tour Consolidators…) & MIS and is seamlessly integrated
into CAPITAL, our Financial Management System.
“CAPITAL” is a complete Financial Management System developed to meeting the book
keeping needs of the Travel and Aviation industry. Developed using Oracle technology,
the system is highly parameterized and can be configured to adapt to different
environments. The main modules include General Ledger, Accounts Receivables &
Payables and Banking.
“CAPITAL”–The Airline Revenue Management Systemis a part of the Travel Product Suite
which is aimed at providing Operational and financial business benefits to airlines. The
system covers core business areas like Pro-ration and Revenue Accounting, Stock
Management & Distribution, Sales Management (including interface to Airline
Reservation Systems), Flight Costing & Profitability Analysis (Sector/Flight Costing and
Revenue Analysis), Interfaces (DCS, BSP, GDS) & Financial Management.
WEB BASED TOUR MANAGEMENTSYSTEM
FINANCIAL MANAGEMENTSYSTEM
AIRLINEREVENUEACCOUNTING
WEB BASED FLEET & LEASING MANAGEMENT

11. ID Technologies Africa Corporate Profile
The “FIXED ASSETS MANAGEMENT SYSTEM” is designed to help companies manage and
maintain their Fixed Assets.Themodule is tightly integrated to the FinancialManagement
System.
The “HRMS” Management system helps manage your human resources which forms an
integral part of any business. The system is designed to assist the Human Resources
Department in managing its “Personnel” as well as “Payroll Processing” aspects. The
system manages all processes from time an employee joins the organization until he
leaves the same. It also provides for processes, such as;
 Personnel Management
 Loans & Advances, Leave Planning and Management
 Salaries & Allowances
 Training Schedules, Planning and tracking
 Document Tracking and Expiries
 Final Settlement
FIXED ASSETS MANAGEMENT
PERSONNEL AND PAYROLL - HRMS

12. ID Technologies Africa Corporate Profile
Add-on Modules
The following are some of our add-on modules and products which can be configured
with our core applications.
 CORPORATE PORTAL
 ECOMMERCE (B2B)
 ONLINE ALERTS
 MIS, VOUCHER CLOUD AND BI
 CONSIGNMENT TRACKING PORTAL
 HOST OF INTERFACES
 ALL GDS (Amadeus, Galileo, Sabre & Worldspan)
 Airline Reservation Systems (Amadeus, Worldspan, AccelAero, Farelogix
 Over 40 ports and Customs worldwide
 Over 35 different Shipping Carriers
 Travel Management Companies like BCD, HRG, GLOBALSTAR
 Tour Consolidators like DOTW
 Travel Card Companies like Diners, Airplus, AMEX
 All Leading ERP’s like SAP, Oracle, JDE, BaaN
 Cargo Portals like INTTRA
 Different Data formats BSP & IATA

13. ID Technologies Africa Corporate Profile
OUR CLIENTELE INCLUDE
 Total Clientele of over 1800 customers across 58 countries.
 Over 400+ Travel Agencies and 9 Airlines

14. ID Technologies Africa Corporate Profile
OUR SUPPORT METHODOLOGY
We have pleasure in announcing our new technical support procedures for all our valued
customers which have been designed with a view to streamline the operations of the
Support Department and provide timely technicalsupport to allour customers. We intend
to have a complete and eventually distributed Tech Support infrastructure in India in the
near future
Some Features of our Support Desk
 Online (Internet based) Technical Support available throughout the week (7
days).
 Technical Support across different time zones
 Multi-lingual Technical Support
 Latest Technology utilized like Web based Help Desk
MODES OF TECHNICAL SUPPORT
We use the following support mechanisms to extend support to our customers.
 ONSITE SUPPORT is extended as and when the customers face any problems
whereby their system cannot be accessed remotely or has been rendered un-
usable based on pre-agreed terms.
 WEB BASED GLOBAL ONLINE HELPDESK facility is available whereby the
customer can log in allhis support calls whichwillthen be automatically routed
through to the concerned consultant. This is the recommended support
registration process as it has the following.
 Auto ESCALATION procedure for delayed support
 Calls can be closed only by the customer and not by the
consultants on the Support Desk.
 Reports available of Calls Logged, Calls Attended, Calls Closed
and Outstanding
 Web based and hence calls can be registered by any user in
any place
 TELEPHONIC SUPPORT would be provided throughout the warranty period
and subsequently during the Maintenance period whereby the customers
would be able to talk directly to our consultants for any queries or problems
faced.

15. ID Technologies Africa Corporate Profile
 ONLINE ACCESS TO THE SERVER AT THE CUSTOMER’S PREMISES using
Terminal Services or VNC with the permission of the System Administrator or
Supervisor will facilitate us as a virtual user to immediately determine the
exact problem online and extend support almost immediately.
 ONLINE TECHNICAL CHAT Access is provided to all our consultants and the
customers are added as and when they sign up. Hence the customers will be
able to chat directly with the consultant throughout the day.
TECH SUPPORT WORK FLOW
Travel Agent
India Support Desk
Register Support Call by
Email / Global Help Desk
(For Countries like Dubai Supported by
Central Help Desk)
Global Support Desk
Register Call on Help
Desk/Email
and Call India
Support Desk
Resolution over
Telephone
Onsite Visit
(if required)
Refer to Central Tech
Support Team
Not Solved
Receive and
Deploy Patch
MICROSOFT CORPORATION
CLOSE CALL
Resolve on
Online Chat /
Use Scripts
Development Team
Need
Program Change
Quality Assurance
Deploy
And Confirm
Support Thru’
Remote Access