Avery Evans has over 10 years of experience in medical and customer services roles. She has a Bachelor's degree in Psychology and is proficient in Microsoft Office, medical software programs, and operating systems. Her experience includes roles as a Patient Services Coordinator at MD Anderson Cancer Center, Lead Trustee for a church, Research Data Coordinator at MD Anderson, and Health Information Management Clerk. She has strong communication, organizational, and problem-solving skills and experience in scheduling, data entry, maintaining confidential patient information, and ensuring quality customer service.

1. Avery C. Evans
11881 Gulf Pointe Dr. Apt#C35
Houston TX, 77089 ~832-577-6619
pkavery16@gmail.com
______________________________________________________________________________
PROFILE SUMMARY
Hard-working Medical Professional; experienced in multitasking and possesses strong organization skills. Over 10
years’ experience in: Medical and Customer Services. Proven ability to provide end-to-end customer support for
medical centers and private offices, both analytically and administratively. Innate ability to think strategically and
problem-solve effectively.
HIGHLIGHTS OF QUALIFICATIONS
-paced,timeline driven environment; outstanding written and oral communication skills.
alytical skills; self motivated and eager to learn new skills.
Care Giving, Emotional Support, Administrative Tasks, and Medical Support.
ellence in customer service and project management efforts.
EDUCATION
BS, Psychology, University of Houston- Downtown, 2013
HARDWARE/SOFTWARE EXPERIENCE
MS Office Suite: Word, Excel, PowerPoint, Micros oft Project, Outlook
Communication Tools: Internet Explorer, cc: Mail, Internet Portals, Acrobat Reader
Programs: Clinic Station, PDMS, PDOL, CORE, Forms Anywhere, Student Databases
Operating System: Windows 2000, Windows NT, Windows 98, 2000 and 2007
PROFESSIONAL EXPERIENCE
Patient Services Coordinator – M.D. Anderson Cancer Center, Houston,TX 7/2011- Present
Nursing G12NW Acute Palliative Care Inpatient Unit
 Schedule patient visits, physician appointments, diagnostic tests, procedures and treatments.
 Meet requestofphysician(s)andchargenurse(s)by printingdaily reports ofpatients admittinganddischargedatesand
times.
 Present to charge nurse(s) patient (s) billing data according to service type upon admission.
 Orient and educate patients and their families by meeting them; initiating the care plan; providing educational
information in conjunction with direct care providers related to treatments, and procedures.
 Develop care plans and othercase management tools by participatingin meetings; coordinatinginformation and care
requirements with other care providers.
 Monitor delivery of care by completing patient rounds; documenting care; identify progress toward desired care
outcomes.
 Evaluate outcomes of care with the interdisciplinary teamby measuring intervention effectiveness with the team;
implement teamrecommendations as needed.
 Maintains patient care database by entering new information as it becomes available.
 Greet, provides information and directions to customers, patients and their families.
 Responsible for maintaining confidentiality of patient information.
 Identify systemproblems that cause patient/customer dissatisfaction and complaints.
 Participatesin specialprojectsandinstitution-wide initiatives toenhance customer service and patient satisfaction.
 Assist in ensuring a safe environment for patients, co-workers and visitors.

2. Lead Trustee/ Financial Rep. Spirit of Truth Worship Center CLGI. Houston, TX 9/2008- Present
Lead trustee and the financial secretary for local church.
 Maintain and programyearly budget for the church and set financial goals; negotiate prices with venues and lenders
who offer services to the church.
 Monitor financial expenses of church supplies and utility payments on a monthly basis.
 Conduct annual auditing of the church financial books every FYto review for discrepancies.
 ProgramCoordination Orderand manage the distributionofchurchstatements ofcontributions toeachmemberfortax
purposes.
 Give yearly updates to international and jurisdictional financial officers of the state of the local church budget and
financial discrepancies.
 Maintain church financial spread sheet.
 Deliverpresentationsandspeakpublically atcommunity andchurchfunctions with an audience of15-1500individuals
Research Data Coordinator- M.D. Anderson Cancer Center, Houston,TX 9/2008-10-2010
Department of Palliative Care and Rehabilitation Medicine
 Undersupervisionofthe DirectorofClinicalResearch,performed protocol-specific tasks includingscreening,ordering
tests, collecting specimens, and study documentation of patient reported responses.
 Effectively conductedassigned operationsofresearchprotocols,such as ensuringdataentryaccuracy,andallstudy(s)
assigned, were in line with policy and procedure guidance.
 Develop care plans and othercase management tools by participatingin meetings; coordinatinginformation and care
requirements with other care providers.
 Collaborated with theprincipalinvestigators,research nurses,anddatacoordinators on specialprojectand assignments.
 Developed and maintained processing and tracking systems for all protocol related paperwork.
 Maintained confidential records of collected data.
 Followed patients on studies and maintained knowledge of adverse events.
 Submitted required adverse event paperwork to OPR.
 Entered data into case report forms and maintained necessary data for audits purposes.
 Prepared IRB documents and assist with answering IRB Committee questions, under the guidance of the Principal
Investigator (PI), for final approval.
 Strategically coordinatedandsupport projectforthe VA Hospitalthatinitiatedthe enrollment ofmale patients in order
to performa mass testosterone study.
 Performed in-depth research and training with medical and administrative teamin order to collect data and conduct
testing, extract blood samples, and process labs.
 Managed VA hospital research staff on a weekly basis to ensure polies and guidelines were followed.
 Assisted in thevariousservicesofthe programincluding enrollment ofeligible patients,surveycalls,datamanagement,
and transcribed telephone interviews between nurse(s) and patient(s).
Health Information Management Clerk- Harris County Hospital District, Houston,TX 7/2006-8/2008
Department of Medical Records/Billing and Coding
 Identified medicalrecordsformedicalreviewand audit by abstractingspecific patientmedicaldata to include surgery
procedures, vital signs, radiology reports, radiation reports, and medications.

3.  Provide medical billing coder(s) with patient(s) records so they would be charged appropriately according to their
treatment.
 Receipt and retrieval of medical documents, records, and incoming mail.
 Preparation, duplication and filing of medical records and medical documents.
 Mail out medical documentation/records, data entry, including patient registration, into HCHD database (Epic).
 Collect, sort, and file records and Emergency Treatment Records.
 Assist release of information area with paperwork, logs, faxing, and other patient requests.
PUBLICATIONS:
 Hui D, Parsons HA, Damani S, Fulton S, Liu J, Evans A, De La Cruz M, Bruera E. Quantity, design, and scope
of the palliative oncology literature. The Oncologist 4/2011; 16(5): 694-703
 Hui D, A. Elsayem, M. Dela Cruz, Berger A, Zhukovsky D, Palla S, Evans A, Fadul N, Palmer JL, Bruera, E.
Availability and Integration of Palliative Care at US Cancer Centers. JAMA 2010;303(11):1054-1061
 Yennurajalingam S, Urbauer DL, Chacko R, Hui D, Amin YA, Evans AC, Orihuela C, Casper KL, Poulter V,
Coldman B, Bruera E. Impact of an outpatient interdisciplinary (IDT) team consultation on symptom clusters in
advanced cancer patients seen at a supportive care outpatient clinic (OPC) in a tertiary cancer center. J Clin
Oncol 27, 2009 (suppl; abstr e20542)