The document discusses Avaya's Aura Virtualized Environment which allows Avaya's unified communications applications like Communication Manager, Session Manager, and Presence Services to be installed and run on a VMware virtualized infrastructure. This provides benefits like simplified management, reduced hardware costs, improved scalability and reliability. Key features discussed include support for VMware vMotion, HA, snapshots and deployment using OVA files and Virtual Application Manager.

1. The benefits of virtualization to IT organizations and the
businesses they support include simplified IT management
based on common software administration and maintenance, a
reduced hardware footprint that lowers power consumption,
capital equipment costs and operational expense, enhanced
scalability to accommodate growth, rapid response to
competitive threats and changing business requirements,
increased reliability, availability and more robust disaster
recovery.
This white paper describes Avaya Aura Virtualized
Environment, Avaya Aura UC applications installed
on a VMware vSphere virtualized infrastructure.
Avaya Aura Virtualized Environment
Leveraging any compatible VMware data infrastructure, the Avaya Aura
Virtualized Environment extends virtualization to support full UC collaboration
and meets the customer demand to run Avaya applications on VMware-
certified customer-owned servers.
Existing Avaya Aura customers can utilize their own VMware architecture to
upgrade the Avaya Aura Platform to the latest release. For customers who need
additional capacity or application interfaces, Avaya Aura on VMware offers
flexible expansion options. And, customers who want to migrate to the latest
collaboration solutions will find the Avaya Aura Virtualized Environment an easy
way to add the full Avaya Aura collaboration and mobility features with a reduced
hardware footprint.
Virtualized Environment Applications
The Avaya Aura Virtualized Environment supports these components:
• Avaya Aura Communication Manager (simplex and duplex)
• Avaya Aura Session Manager
• Avaya Aura System Manager
• Avaya Aura Presence Services
• Avaya Aura Application Enablement Services (AES)
• Avaya Aura Utility Services
avaya.com | 1
Avaya on VMware
Resource Guide
Avaya Aura®
and Customer Experience
Virtualized Environment
Table of Contents
Avaya Aura®
Virtualized
Environment ................................. 1
Virtualized Environment
Applications ................................. 1
VMware Features and
Requirements............................... 2
Avaya Virtual Application
Manager......................................... 3
IP Office......................................... 3
Learn More.................................... 3
Appendix.......................................4
VMware Feature
Compatibility .............................. 5
Avaya Mentor Videos ............... 6
References ................................... 6

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• Avaya Aura WebLM Standalone (WebLM)
• Avaya Secure Access Link (SAL)
• Avaya Aura Messaging
• Communication Manager Messaging
• Avaya Aura Conferencing
• Avaya Session Border Controller for Enterprise
Additionally Avaya offers Customer Experience Virtualized Environment
(CEVE) which includes the following Call Center Applications as virtual
appliances for VMware installation.
• Avaya Call Center Elite (with Communication Manager)
• Avaya Call Center Elite Multi-Channel
• Avaya Aura Experience Portal
• Avaya Call Management System (CMS)
Deployment into the blade, cluster, and server (hardware)* is managed by
vCenter or vSphere on a customer-provided infrastructure with VMware
including VMware licenses. Software is delivered as a pre-packaged virtual
appliance; the vAppliance contains application software and a Guest Operating
System (GoS), pre-installed VMware tools for deployment on VMware ESXi 5.x,
pre-set resource configuration details for RAM and CPU reservations, storage
requirements, NIC, and other settings.
The vAppliance template is built with configuration values that optimize
performance for the suggested maximum number of users. Modifying these values
can have a direct impact on performance, capacity, and stability of the virtual
machine. A minimum patch level may be required for each supported application.
VMware Features and Requirements
All Avaya Aura products are VMware ready; therefore, each has received
VMware’s highest level of endorsement. At a minimum, the Avaya Aura
Virtualized Environment requires VMware vCenter Server 5.x, VMware vSphere
Client 5.x, and VMware ESXi 5.x Host, and supports a number of VMware
features, including:
• VMware High Availability (HA): When VMware HA has been configured on an ESXi
host on which an Avaya Aura Application virtual machine is installed, VMware HA
moves Avaya Aura Applications to a standby host if the ESXi host fails.
• VMware vMotion: A process known as a hot-migration, this feature enables
real time migration of running virtual machines from one ESXi host to another
with zero downtime, resulting in continuous service and transaction integrity.
* VMware supported hardware components and configurations should comply with VMware’s detailed
compatibility guide and all servers must be VMware hardware certified.

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• Storage migration using vMotion: A VMware feature that moves virtual
machine disk files from one data storage location to another, this feature
minimizes end user disruption during migrations.
• VMware Snapshots: The snapshot feature preserves the state and data of a
virtual machine at a specific point in time.
• Deployment Guides: The deployment guides offer details as to how to best
utilize Snapshot within the VMware environment.
Avaya Virtual Application Manager
Avaya Virtual Application Manager is a virtual application, compatible with
vSphere 5.x, that provides a simple, easy-to-use, management interface for
installing and maintaining Avaya Aura virtualized applications. It is designed to
support installation of any Avaya Aura Virtualized Environment (Release 1) and
Customer Experience Virtualized Environment (Release 2) applications.
IP Office
Release 9.1 of IP Office Server version is also available as a OVA file for
installation onto VMware operating environments. IP Office now supports ESXi
5.5. For more information see IP Office Release 9.1 Sales Toolkit
Learn More
For detailed information about the Avaya Aura Virtualized Environment,
please see the appendix included with this white paper.

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Appendix
Note: Interaction Center and POM have been tested with VMware and can be installed in a VMware system
(ESXi 5.5), they do not offer OVA files for download.

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VMware Feature Compatibility
Steps for the deployment of the Avaya Aura vAppliances based on VMware
ESXi version 5 can be found in the individual application deployment guides
listed below. Visit the Avaya Support website at http://support.avaya.com
for documentation, product notices, and knowledge articles.
• Avaya Aura Virtualized Environment Solution Description
http://downloads.avaya.com/css/P8/documents/100167559
• Avaya Aura Communication Manager Deployment Guide
https://downloads.avaya.com/css/P8/documents/100171633
• Avaya Aura Session Manager Deployment Guide
https://downloads.avaya.com/css/P8/documents/100171689
• Avaya Aura Presence Services Deployment Guide
https://downloads.avaya.com/css/P8/documents/100171666
• Avaya Aura System Manager Deployment Guide
https://downloads.avaya.com/css/P8/documents/100167516
• Avaya Agile Communication Environment (ACE) Deployment Guide
https://downloads.avaya.com/css/P8/documents/100167550
• Avaya Aura Application Enablement Services (AES) Deployment Guide
https://downloads.avaya.com/css/P8/documents/100171734
• Avaya Aura Utility Services Deployment Guide
https://downloads.avaya.com/css/P8/documents/100171656
• Avaya Aura WebLM Deployment Guide
https://downloads.avaya.com/css/P8/documents/100167520
• Avaya Secure Access Link Virtualization Deployment Guide
https://downloads.avaya.com/css/P8/documents/100167509
• Avaya Virtual Application Manager Deployment Guide
https://downloads.avaya.com/css/P8/documents/100179597
• Avaya Aura Messaging Deployment Guide
https://downloads.avaya.com/css/P8/documents/101004771
• Avaya Aura Conferencing Deployment Guide
http://support.avaya.com/css/P8/documents/100182326
• Communication Manager Messaging Deployment Guide
http://support.avaya.com/css/P8/documents/100180526
• Avaya Session Border Controller for Enterprise
http://support.avaya.com/css/P8/documents/101001301

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Avaya Mentor Videos
Visit the Avaya Mentor Videos website at: http://www.youtube.com/AvayaMentor and
enter “virtual appliance” in the search channel field to view the list of available videos or
click on the video links below.
• Avaya Aura Communication Manager Virtual Appliance
http://www.youtube.com/watch?v=98WHdOCFWEofeature=plcp
• Avaya Aura Session Manager Virtual Appliance
http://www.youtube.com/watch?v=jhxiJZj9wx0feature=plcp
• Avaya Aura Presence Services Virtual Appliance
http://www.youtube.com/watch?v=eDrXtuKmQ1Efeature=plcp
• Avaya Aura System Manager Virtual Appliance
http://www.youtube.com/watch?v=UDZogv44Rvkfeature=plcp
• Avaya Agile Communication Environment (ACE) Virtual Appliance
http://www.youtube.com/watch?v=DHFUuCWs7EEfeature=plcp
• Avaya Aura Application Enablement Services (AES) Virtual Appliance
http://www.youtube.com/watch?v=UfxFDQTa_Wwfeature=plcp
• Avaya Aura Utility Services Virtual Appliance
http://www.youtube.com/watch?v=BxvsavFDwcQfeature=plcp
• Avaya Aura WebLM Virtual Appliance
http://www.youtube.com/watch?v=de6fhKoTC-Ifeature=plcp
• Avaya Secure Access Link Virtual Appliance
http://www.youtube.com/watch?v=XzirlWrMkMsfeature=plcp
References
Avaya Application Deployment Guides
• Avaya Aura Virtualized Environment application deployment guide can be found at
http://support.avaya.com
Redundancy Options for Avaya Aura Virtualized Environment
• https://support.avaya.com
VMware Hardware Compatibility Guide
• http://www.vmware.com/resources/guides.html
VMware High Availability
• VMware High Availability: Concepts, Implementation, and Best Practices -
http://www.vmware.com/files/pdf/VMwareHA_twp.pdf
• Automating High Availability (HA) Services with VMware HA -
http://www.vmware.com/pdf/vmware_ha_wp.pdf
VMware vMotion
• VMware vMotion - http://www.vmware.com/files/pdf/VMware-VMotion-DS-EN.pdf
VMware Best Practices for ESXi 5.5
• http://www.vmware.com/pdf/Perf_Best_Practices_vSphere5.5.pdf

7. © 2015 Avaya Inc. All Rights Reserved.
Avaya and the Avaya logo are trademarks of Avaya Inc. and are registered in the
United States and other countries. All other trademarks identified by ®, TM, or SM
are registered marks, trademarks, and service marks, respectively, of Avaya Inc.
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About Avaya
Avaya is a leading, global provider of customer and team engagement solutions and
services available in a variety of flexible on-premise and cloud deployment options.
Avaya’s fabric-based networking solutions help simplify and accelerate the deployment
of business critical applications and services. For more information, please visit
www.avaya.com.