Austrian Airlines is Austria's leading airline. The once state-owned and still convincing red-white-red airline operates a route network of around 130 destinations. Thanks to its favourable geographical location and Austrian history as a melting pot of the former crown lands, its home airport Vienna Schwechat is still a hub between East and West today. About 120 of the 360 daily flights lead to Central and Eastern Europe. “AUA", as it is often abbreviated in Austria, transports around 14 million passengers a year and employs 7,000 staff from 58 nations. AUA has been part of the Lufthansa Group since 2009. Austrian Airlines is also a member of the Star Alliance, the first global alliance of international airlines. Austrian Airlines has been in the black since 2012. It celebrated its 60th anniversary in 2018.

1. Austrian Airlines | O/CI-M | August 2018
History, Fleet & Product
Austrian Airlines at a glance

2. 2
Facts & Figures

3. Company Profile
 We fly to around 130 destinations worldwide including
35 destinations in Central- and Eastern Europe
 Our home base is the hub Vienna
 We carried a total of 13,9 Million passengers in 2018
 We operate a fleet of 85 aircraft (December 2018)
 12 long-haul aircrafts
 73 short- and medium-haul aircrafts (incl. wet lease out Aircrafts)
 7.083 Employees (December 2018)
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4. Passenger Figures
8
9
10
11
12
13
14
2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018
Economic
Crisis
Fleet harmonization
Crises in
Eastern Europe
Crisis in Iraq,
SARS
Number of passengers in million from 2001-2017
4
All-time-high: 13.9 million

5. Financial Results
Progress operating results and EBIT (starting 2014) in EUR million
*2009 and 2012: adjusted of non-recurring effects
Crisis Restructuring Shaping
-8
56
-66
-86
-65 -59
-6
25 17
54
65
101
83
2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018
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6. More Facts
250,000
litres of tomato juice are
served on board each
year
65
flying chefs refine the
onboard menus created
by DO & CO
35,000 €
is the value of a
Business Class long-
haul seat
26,000
bags are transported by
Austrian Airlines each
day
13,500
pairs of red tights are
worn by our female
employees each year
303,000
times a year the Blue
Danube Waltz is played to
passengers on board
278 Mio.
passengers have been
transported by Austrian
Airlines since 1957
414
flights per day
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7. History
1957 Foundation of Austrian Airlines
1958 Start of flight operations on Vienna-London route
1969 First long-haul flights to New York
1996 Introduction of typical red uniforms
1998 Increase of shares in Tyrolean Airways to 100%
2000 Joining of global airline network Star Alliance
2009 Austrian Airlines becomes member of Lufthansa Group
2012 Austrian Star Alliance Terminal at Vienna Airport starts operation
2013 Returning to profit zone after six years
2015 Austrian Airlines and Tyrolean Airways merge into one company
2016 Austrian Airlines starts replacement of Fokker fleet with mordern Embraer aircraft
2017 Passenger record with about 12.9 million passengers
2018 Austrian Airlines introduces the new Premium Economy Class on long-haul flights
2018 Austrian Airlines celebrates 60 years anniversary
2019 Austrian Airlines announces investment in10 new Airbus 320
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8. Member of the Star Alliance
Founded in 1997 as the first global alliance of international
airlines to offer passengers better flight connections and
seamless travel
 28 member airlines
 Over 18,400 flights per day
 Flights to 1,300 airports in 191 countries
 Austrian airlines joined the alliance
on 26th March 2000
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9. Austrian Airlines Fleet
6 Boeing 777-200
6 Boeing 767-300ER
Short- and Medium-Haul
38 Airbus A320 Family
Long-Haul
17 Embraer 195
18 Bombardier Q400
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10. Flight Schedule: Europe
 Focus on Central- and Eastern
Europe with 35 Destinations
 Vienna in the heart of Europe – the
ideal hub between east and west
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11. Flight Schedule:
Middle East and
Northern Africa
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12. Flight Schedule:
Intercontinental
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13. Austrian Star Alliance Terminal –Vienna Airport Terminal 3
 Minimum connecting time of 25 minutes only
 Terminal building in the size of 150,000 m²
 Check-in counters for HON, Senator und Business Class passengers
 56 % transfer ratio at Austrian Airlines
 95 counters, self-Check-in terminals and
bag drop-off terminals
 Free WiFi, 80 laptop chairs
 Glass front offering view on aircraft
 6 Austrian Lounges
 Starting May2019: Lounge for children travelling alone
56%
44%
Austrian Airlines
Transfer rate
Transfer traffic
Point-to-Point
Traffic
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14. Long-Haul:
Business Class

15. Long-Haul: Business Class
Sitting & Lying
 Comfortable forward facing seat position
 Fully horizontal lie-flat bed almost 2m in length (approx. 79”)
 Innovative air cushion system in order to adjust personal comfort individually
 Integrated massage function for even more relaxation
Entertainment on board
 15” touchscreen monitors
 USB ports for charging personal electronic devices
 More than 350 hours of on demand video and audio entertainment
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16. Long-Haul: Business Class
Culinary Highlights
 Award-winning catering from Do & Co
 Regional and international Gourmet delicacies prepared by the flying chef
 Restaurant Service with 5 courses including a selection of 3 main courses,
individually enhanced and served
 Huge selection of non-alcoholic and alcoholic drinks
 Individual wine selection paired to fit the personal choice of menu by our sommeliers
on board
 Selection of desserts, cheese and freshly baked bread from the trolley
 Innovative coffee house service above the clouds with a selection of 10 Viennese
coffee specialities in premium quality by Julius Meinl
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17. Long-Haul: Business Class
The Vienna coffee house above the clouds
On long-haul flights: a selection of 10 typically Viennese coffee-specialities for
Business Class passengers, such as
 Kleiner or Großer Brauner
 Kleiner or Großer Schwarzer
 Wiener Melange
 Einspänner
 Fiaker
Since 2011, Viennese coffee house culture is part of the UNESCO National Inventory
of Intangible Cultural Heritage, therefore we carry Viennese tradition and Austrian
charm into the world
Indulgence on the highest level with premium quality from Julius Meinl
Innovative service exclusively at Austrian Airlines
 Franziskaner
 Kaffee verkehrt
 Maria Theresia
 Kaffee Baileys
 Wiener Eiskaffee
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18. Long-Haul:
Premium Economy Class

19. Long-Haul: Premium Economy Class
The new travel class at a glance:
 New Seat with a broader seat surface and generous seat spacing
 Footrest starting in the second row or leg support with integrated footrest
in the first row
 Always a separate central armrest with fold-out table and cocktail table
 12-inch screen with remote control for the in-flight entertainment system
 Own power outlet and USB port on the seat
 2 x 23 kg free baggage
 High-quality food selection with menu card
 Welcome drink
 Amenity kit with useful travel accessories
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20. Long-Haul:
Economy Class

21. Long-Haul: Economy Class
 Excellent price-performance ratio
 DO & CO à la carte: in addition to the regular food- and
drinks selection, you can pre-order an individual 3-
course-menu
 Available on Europe- and selected long-haul flights
 For 15 Euro per menu via: https://alacarte.doco.com/
 Online-Pre-Ordering up to 24 Hours before departure
 eJournals: more than 200 German-speaking and
international newspapers and magazines to download
 USB-ports to charge personal electronic devices
 Up to 350 Hours Video- and Audio Entertainment „on
demand“
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22. Short- and
Medium-Haul

23. Short- and Medium-Haul: Business Class
 Award-winning Service with delicacies by DO & CO
 Blocked middle seat for your comfort
 eJournals: more than 200 German-speaking and international
newspapers and magazines available for download
 myAustrian FlyNet offers access to Wi-Fi above the clouds
(on selected aircraft), with three different packages available
for online purchase
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24. Short- and Medium-Haul: Economy Class
 On flights within Europe, we offer our passengers a complimentary
selection of hot and cold drinks
 DO & CO à la carte: in addition to the regular food- and beverage selection,
an individual 3-course-menu is available for pre-order
 Available on Europe- and selected long-haul flights
 For 15 Euro per menu via: https://alacarte.doco.com/
 Online-Pre-Ordering up to 24 Hours before departure
 eJournals: more than 200 German-speaking and international newspapers and magazines
available for download
 myAustrian FlyNet offers access to Wi-Fi above the clouds on selected flights,
with three different packages available for online purchase
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25. Austrian Services

26. Austrian Services
Ancillary services can be booked in addition to the ticket:
 Lounge access: access to the Business Lounge at Vienna Airport
 Upgrade to Business Class: short-term upgrade from Economy to Business Class
 Extra legroom seat: seat in the exit row
 Additional Baggage: second item in addition to free baggage
 Advanced seat reservation: desired seat up to one year in advance
 myAustrian Privacy Seat: private seat in Business Class without direct neighbor,
available on flights with Boeing 777
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27. Special Services for Children
Special service on long-haul and charter flights
 Baby or children meals
 Baby cradles
 Digital entertainment program on long-haul flights, a selection of child-oriented
movies and games on touchscreen are also available for our little passengers
 „Jet Friends“: first frequent flyer program in Austria for kids & teens
www.jetfriends.com
Special support for families at Vienna airport
 Pre-reservation of seats for family members
 Priority boarding for families, so they can take a seat and stow away their baggage
without rush
 Special lounge for children travelling alone
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28. Lounges –Vienna Airport
 2 HON-Circle Lounges / 2 Senator Lounges / 3 Business Lounges
 Modern ambience with Austrian flair
 More than 2,000 square-meters of lounge area
 Regional and international delicacies by DO & CO
 Restaurant-, bar- and coffeehouse-area
 Flatscreens, WiFi and relax zones
 Showers
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29. Miles & More
Biggest frequent flyer program in Europe
 More than 28 million members
 Around 300 airline and non-airline partners
Earn miles the easy way
 on flights, at hotel-, travel-, shopping- and car rental partners
 with the Miles & More MasterCard credit card
Spend premium miles for flights and Business Class upgrades
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30. The charming way to fly
A selection of our awards:
World Airline Awards Skytrax
• Best Airline Service in Europe, 2018 – 1st Place
• Best Business Class Catering, 2018 – 1st Place
• Best Airline Service in Europe, 2017 – 1st Place
• Best Airline Service in Europe, 2016 – 1st Place
• Best Airline Service in Europe, 2015 – 1st Place
• Best Business Class Catering, 2015 – 1st Place
Other
• Best Performing Airline 2018 (Vienna Airport)
• Best Airline for Business Traveler in Europe 2018 – 3rd Place (Business Traveller Awards)
• Infrastructure Award Red Arrow – 2017 (Future Business Austria)
• Best Airlines in Europe 2018 – 2nd Place (AirHelp)
• Best Airlines in Europe 2017 – 1st Place (AirHelp)
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31. Environmental protection
Our aim is to
 Reduce fuel consumption and emissions
 Reduce aircraft noise
 Manage available ressources responsible
 Safe energy
 Avoid waste
Measures
 Compensate CO2-emissions with the offsetting-initiative „Climate Austria“
 Produce synthetic crude from plastic cups on board in coorporation with the
OMV innovation project ReOil®
 Retrofitting of fuel- saving winglets
 Natural gas cars in our car pool
 Member of the environmental initiative „Öko Business Plan“ of the city of Vienna
since 2005
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32. Austrian Technik

33. • Austrian Technik at Vienna Airport since over 50 years
• 16,000 m² hangar-space, over 70,000 m² available floor space
• Branches in Innsbruck/Austria and Bratislava/Slovakia
Service portfolio
• Base and line maintenance
• Engineering services
• Technical training
• Storage of over 100,000 spare parts and devices, available 24/7
Austrian Technik
Triebwerke
GE90, PW4000 (94“ & 100“),
PW150, CFM56
TAY 620/650, CF34, RB211
Trent 800
Wartungskompetenzen
Engines
GE90, PW4000 (94“ & 100“),
PW150, CFM56
TAY 620/650, CF34, RB211
Trent 800
Aircraft
Airbus A320/A330/A340 Family
Boeing 767/777/737 CL/NG
Canadair Jet CRJ 100/200
Bombardier Q400
Embraer 195
Maintenance
competences
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