SlideShare a Scribd company logo
© Athlon2017
UX
insights for
FintechMarch2017
Trendsdisruptingfinancialservices
WEAREATHLON
© Athlon20172
Artificialintelligenceis
goingtogetsmarter,
moreefficientand
secure.

Bankswilltaketheir
firststepstowards
conversational
commerce.
WEAREATHLON
© Athlon2017
Chatbotswillcombineintimacyand
automationtodelivermorepersonalised
customerexperiences.
3
WEAREATHLON
© Athlon2017
Bankswillstarttointegrate

theirversionofSiriontotheir

bankingapps.Roboadvisorswill

provideasolutionforthemassmarket.
4
WEAREATHLON
© Athlon2017
Heritagebankswilllookto
challengersforCX‘inspiration’
5
WEAREATHLON
© Athlon2017
Consumersare
increasinglydependant
onmobiletransactions.
Themobilewalletwill
bemoreimportant.
6
WEAREATHLON
© Athlon2017
Voiceandfingerprint
authenticationwillbecomemore
commonplaceenabledby
customers’ownmobilephones.
7
WEAREATHLON
© Athlon20178
OpenAPIsaregoingtomakeiteasierfor
developerstobuildapplicationsand
servicesaroundfinancialinstitutions.
WEAREATHLON
© Athlon20179
Manyfinancialinstitutionsdon’tknow
whereorhowtostartwithblockchain,

so2017willcontinuetobeayearof
experimentation.
© Athlon2017
WEAREATHLON
Whatdoesthisallmean?
Fintechcontinuestochangethe
landscapeformanyindustriesand

it’snotgoingtoslowdown

anytimesoon.



Forthedetailedcopyofthis
presentationcontact:
SamBhatt

GrowthManager

sam@weareathlon.com

+442033840470



orfollowus

10
© Athlon2017
WEAREATHLON
11
ExperienceDesign&Technology.
WeareAthlon.
Adesignandtechnology
companythataccelerates
productinnovation.
User Experience
Technology Brand
BasedinLondon,NewYorkandSofia,our65strong

teampartnerwithambitiousorganisationstocreate

newproductsandservices.Wedothisbyworking

attheintersectionofUX,BrandCommunication

andTechnology.
© Athlon2017
WEAREATHLON
Contact
SamBhatt

GrowthManager

sam@weareathlon.com

+442033840470
12 © Athlon2017
we
are
Athlonwww.weareathlon.com

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