AI has progressed from early platforms like IBM's Watson to modern applications using chatbots, virtual assistants, cognitive computing, and more. While technology has benefited businesses, it has sometimes undermined customer experience. Now, AI offers opportunities to improve customer journeys through personalized, intelligent engagements. The document discusses how AI can enhance customer experience through chatbots, virtual concierges, assistants, cognitive systems, and by addressing pain points across the customer lifecycle.
In this session, CX Pilots will share an overview of CX (Customer Experience) and how it's changing the way service-based businesses are interacting with their customers and employees. They will also show how companies are tying CX to customer retention, customer loyalty, lead generation, and ultimately an increase in revenue.
Shaun Smith kertoo videotervehdyksessään näkemyksiään CX-ajattelun tuomisesta osaksi organisaatiokulttuuria. Mitkä ovat onnistumisen avaimet? Mihin pitää varautua? Miksi CX-hankkeet epäonnistuvat ja miten tämän voi välttää?
Katso videot: https://www.youtube.com/playlist?list=PLel_Kz6o4e9TpvPi6RFY7D_H313wJU_8O
Osallistu CX Masterclassiin 24.1. ja/tai VIP-brunssille Shaun Smithin seurassa 25.1.2017! Lisätiedot: www.cxmasterclass.fi
Linda Källqvist, Director of Client Experience at Meltwater, spoke with the Women in Customer Success group about the customer journey and the most important aspects.
In this partner session with Censhare at CX Europe 2017, Rüdiger Pläster, Managing Director of ORT Group, shares insights on good customer experience. Detailing this on a recent client project, Rüdiger introduces the CX framework being used and points out what an ideal agile mindset is.
Dawn of the Digital Marketer Highlights and announcements from the Marketing Cloud Keynote at Dreamforce ’15 2 / Introduction The dawn of the digital marketer is here. Right
In this session, CX Pilots will share an overview of CX (Customer Experience) and how it's changing the way service-based businesses are interacting with their customers and employees. They will also show how companies are tying CX to customer retention, customer loyalty, lead generation, and ultimately an increase in revenue.
Shaun Smith kertoo videotervehdyksessään näkemyksiään CX-ajattelun tuomisesta osaksi organisaatiokulttuuria. Mitkä ovat onnistumisen avaimet? Mihin pitää varautua? Miksi CX-hankkeet epäonnistuvat ja miten tämän voi välttää?
Katso videot: https://www.youtube.com/playlist?list=PLel_Kz6o4e9TpvPi6RFY7D_H313wJU_8O
Osallistu CX Masterclassiin 24.1. ja/tai VIP-brunssille Shaun Smithin seurassa 25.1.2017! Lisätiedot: www.cxmasterclass.fi
Linda Källqvist, Director of Client Experience at Meltwater, spoke with the Women in Customer Success group about the customer journey and the most important aspects.
In this partner session with Censhare at CX Europe 2017, Rüdiger Pläster, Managing Director of ORT Group, shares insights on good customer experience. Detailing this on a recent client project, Rüdiger introduces the CX framework being used and points out what an ideal agile mindset is.
Dawn of the Digital Marketer Highlights and announcements from the Marketing Cloud Keynote at Dreamforce ’15 2 / Introduction The dawn of the digital marketer is here. Right
PeopleVine, a single B2C platform for CRM, sales, marketing and operations, gives you the tools to engage with your customers in real-time, and manage them throughout their entire experience, end-to-end.
PeopleVine, a single B2C platform for CRM, sales, marketing and operations, gives you the tools to engage with your customers in real-time, and manage them throughout their entire experience, end-to-end.
Life is made up of moments. In today’s connected world, moments happen in many different places and spaces. They shape customer impressions and notions of what a brand represents. But if you think marketing is just about creating moments, you're wrong. Successful brands that manage multi-channel experiences need to meet customers in the moment and create avenues out of the moment for them to share their experience. This presentation explores how to create context, conversations, community and captivating experiences that drive customer preference and behavior.
Be sure to click on the Speaker Notes tab for more details on slide content.
The Marketer of the Future and Conversational MarketingCall Sumo
Artificial intelligence is the future of marketing as it is the only engine that drives conversation marketing as well as increases the interaction with customers.
Designing a Results Driven Digital Strategy: Customers and Corporations’ Digi...Fabio Mittelstaedt
The common questions in the market today are: How can I Design a Results Driven Digital Strategy? Mobile Strategies Sell or it is just about a better Customer Experience?
What are the key building blocks to envision and build an innovative digital strategy? How disruptive it should be? As much as FinTech Startup Winners? And how can I establish a flexible Digital Roadmap, that can change constantly in this new agile world? What happens if I build an apparently Perfect Digital Customer Journey and do not transform my corporation from inside? The new Point of View “Designing a Results Driven Digital Strategy” aims to analyze and provoke a series of strategic reflections on issues & opportunities such as digital customer experience maturity, personalization, digital transformation, analytics insights, mobility, agile organization, benefits and results of digital projects etc, which I have combined with examples from my practical experience and innovative cases in the marketplace.
PeopleVine, a single B2C platform for CRM, sales, marketing and operations, gives you the tools to engage with your customers in real-time, and manage them throughout their entire experience, end-to-end.
PeopleVine, a single B2C platform for CRM, sales, marketing and operations, gives you the tools to engage with your customers in real-time, and manage them throughout their entire experience, end-to-end.
Life is made up of moments. In today’s connected world, moments happen in many different places and spaces. They shape customer impressions and notions of what a brand represents. But if you think marketing is just about creating moments, you're wrong. Successful brands that manage multi-channel experiences need to meet customers in the moment and create avenues out of the moment for them to share their experience. This presentation explores how to create context, conversations, community and captivating experiences that drive customer preference and behavior.
Be sure to click on the Speaker Notes tab for more details on slide content.
The Marketer of the Future and Conversational MarketingCall Sumo
Artificial intelligence is the future of marketing as it is the only engine that drives conversation marketing as well as increases the interaction with customers.
Designing a Results Driven Digital Strategy: Customers and Corporations’ Digi...Fabio Mittelstaedt
The common questions in the market today are: How can I Design a Results Driven Digital Strategy? Mobile Strategies Sell or it is just about a better Customer Experience?
What are the key building blocks to envision and build an innovative digital strategy? How disruptive it should be? As much as FinTech Startup Winners? And how can I establish a flexible Digital Roadmap, that can change constantly in this new agile world? What happens if I build an apparently Perfect Digital Customer Journey and do not transform my corporation from inside? The new Point of View “Designing a Results Driven Digital Strategy” aims to analyze and provoke a series of strategic reflections on issues & opportunities such as digital customer experience maturity, personalization, digital transformation, analytics insights, mobility, agile organization, benefits and results of digital projects etc, which I have combined with examples from my practical experience and innovative cases in the marketplace.
Harness the power of Conversational AI to build better conversational engagem...tv2064526
conversational AI is the secret ingredient for brands to communicate with their customers and significantly change their relationships. It is a secret, not because many are unaware of it, but because people know how it works and its impact on your brand once it is appropriately integrated.
The role of technology in fostering e commerce business growthSnehaDas60
The retail sector has gone through tremendous changes in the last ten years. We have also seen a significant hike in the growth of e-commerce industries. The industry has recorded humongous sales figures and increased demand.
According to the e-commerce development stats, worldwide e-commerce sales had reached 4.1 trillion U.S. dollars worldwide in 2020, and it will continue this whooping growth with $5 trillion in 2022.
We have to say that that e-commerce potential is undeniable. The industry has helped many businesses as well as the country in boosting economies. Its applications are diverse and encapsulate almost every business and sector.
Let’s see how this technology is fostering e-commerce growth in society,,,
How AI is Shaping the Future of Digital Marketing Landscape.pdfSmartinfologiks
The world has witnessed a paradigm shift regarding technological innovation and artificial intelligence is one among them. Marketers have been benefiting from efficient AI digital marketing strategies.
Embrace improved customer experiences with these technological advancements, thereby, saving both time and money.
The mobile app developers are still innovating new ideas to create a more realistic conversation between humans and computers. Although it was not even imagined five decades ago that machines can mimic human interactions, today we have conversational AI apps installed in our hand-held devices.
Conversational AI solutions can improve customer experience and engagement. But still, many businesses fail to use them proficiently.
Conversational Commerce 2.0: When AI and Chatbots Meet Experience DesignBrian Solis
Conversational commerce, chatbots, AI, represent the next frontier for automated customer engagement. For meaningful conversational commerce, designers must employ experience architecture to balance human-centered design with thoughtful CX, UX and UI. Leading digital analyst and anthropologist Brian Solis shares his vision for next generation conversational commerce...the experience when automation meets design.
What is Conversational AI How it is different from chatbots.pdfBluebash
The fast-paced world of artificial intelligence has seen the rise of chatbots and virtual assistants that are now part of our daily life. Conversational AI, a thrilling component of this AI revolution, takes center stage in this blog. We'll dive into what it is, how it functions, and its extensive impact on our lives.
Artificial Intelligence in e-commerce sector. This ppt explain that how can artificial intelligence helps in the growth of E-commerce industry. It includes pros and cons also.
The rise of e-commerce has transformed the retail industry in recent years. Chatbots have improved the productivity of e-commerce portals by providing individualized customer assistance. Chatbot systems are increasingly becoming a positive element for e-commerce websites.
How artificial intelligence (ai) will shape your e commerce business in 2020venkatvajradhar1
Healthcare, FMCG, telecom, grocery, laundry, or retail, whatever your business needs, is essential to connect your business with technology. Businesses are being re-designed and redefined according to the dominant technology in the consumer market.
Builder.ai Founder Sachin Dev Duggal's Strategic Approach to Create an Innova...Ramesh Iyer
In today's fast-changing business world, Companies that adapt and embrace new ideas often need help to keep up with the competition. However, fostering a culture of innovation takes much work. It takes vision, leadership and willingness to take risks in the right proportion. Sachin Dev Duggal, co-founder of Builder.ai, has perfected the art of this balance, creating a company culture where creativity and growth are nurtured at each stage.
Generating a custom Ruby SDK for your web service or Rails API using Smithyg2nightmarescribd
Have you ever wanted a Ruby client API to communicate with your web service? Smithy is a protocol-agnostic language for defining services and SDKs. Smithy Ruby is an implementation of Smithy that generates a Ruby SDK using a Smithy model. In this talk, we will explore Smithy and Smithy Ruby to learn how to generate custom feature-rich SDKs that can communicate with any web service, such as a Rails JSON API.
LF Energy Webinar: Electrical Grid Modelling and Simulation Through PowSyBl -...DanBrown980551
Do you want to learn how to model and simulate an electrical network from scratch in under an hour?
Then welcome to this PowSyBl workshop, hosted by Rte, the French Transmission System Operator (TSO)!
During the webinar, you will discover the PowSyBl ecosystem as well as handle and study an electrical network through an interactive Python notebook.
PowSyBl is an open source project hosted by LF Energy, which offers a comprehensive set of features for electrical grid modelling and simulation. Among other advanced features, PowSyBl provides:
- A fully editable and extendable library for grid component modelling;
- Visualization tools to display your network;
- Grid simulation tools, such as power flows, security analyses (with or without remedial actions) and sensitivity analyses;
The framework is mostly written in Java, with a Python binding so that Python developers can access PowSyBl functionalities as well.
What you will learn during the webinar:
- For beginners: discover PowSyBl's functionalities through a quick general presentation and the notebook, without needing any expert coding skills;
- For advanced developers: master the skills to efficiently apply PowSyBl functionalities to your real-world scenarios.
Elevating Tactical DDD Patterns Through Object CalisthenicsDorra BARTAGUIZ
After immersing yourself in the blue book and its red counterpart, attending DDD-focused conferences, and applying tactical patterns, you're left with a crucial question: How do I ensure my design is effective? Tactical patterns within Domain-Driven Design (DDD) serve as guiding principles for creating clear and manageable domain models. However, achieving success with these patterns requires additional guidance. Interestingly, we've observed that a set of constraints initially designed for training purposes remarkably aligns with effective pattern implementation, offering a more ‘mechanical’ approach. Let's explore together how Object Calisthenics can elevate the design of your tactical DDD patterns, offering concrete help for those venturing into DDD for the first time!
State of ICS and IoT Cyber Threat Landscape Report 2024 previewPrayukth K V
The IoT and OT threat landscape report has been prepared by the Threat Research Team at Sectrio using data from Sectrio, cyber threat intelligence farming facilities spread across over 85 cities around the world. In addition, Sectrio also runs AI-based advanced threat and payload engagement facilities that serve as sinks to attract and engage sophisticated threat actors, and newer malware including new variants and latent threats that are at an earlier stage of development.
The latest edition of the OT/ICS and IoT security Threat Landscape Report 2024 also covers:
State of global ICS asset and network exposure
Sectoral targets and attacks as well as the cost of ransom
Global APT activity, AI usage, actor and tactic profiles, and implications
Rise in volumes of AI-powered cyberattacks
Major cyber events in 2024
Malware and malicious payload trends
Cyberattack types and targets
Vulnerability exploit attempts on CVEs
Attacks on counties – USA
Expansion of bot farms – how, where, and why
In-depth analysis of the cyber threat landscape across North America, South America, Europe, APAC, and the Middle East
Why are attacks on smart factories rising?
Cyber risk predictions
Axis of attacks – Europe
Systemic attacks in the Middle East
Download the full report from here:
https://sectrio.com/resources/ot-threat-landscape-reports/sectrio-releases-ot-ics-and-iot-security-threat-landscape-report-2024/
Epistemic Interaction - tuning interfaces to provide information for AI supportAlan Dix
Paper presented at SYNERGY workshop at AVI 2024, Genoa, Italy. 3rd June 2024
https://alandix.com/academic/papers/synergy2024-epistemic/
As machine learning integrates deeper into human-computer interactions, the concept of epistemic interaction emerges, aiming to refine these interactions to enhance system adaptability. This approach encourages minor, intentional adjustments in user behaviour to enrich the data available for system learning. This paper introduces epistemic interaction within the context of human-system communication, illustrating how deliberate interaction design can improve system understanding and adaptation. Through concrete examples, we demonstrate the potential of epistemic interaction to significantly advance human-computer interaction by leveraging intuitive human communication strategies to inform system design and functionality, offering a novel pathway for enriching user-system engagements.
Key Trends Shaping the Future of Infrastructure.pdfCheryl Hung
Keynote at DIGIT West Expo, Glasgow on 29 May 2024.
Cheryl Hung, ochery.com
Sr Director, Infrastructure Ecosystem, Arm.
The key trends across hardware, cloud and open-source; exploring how these areas are likely to mature and develop over the short and long-term, and then considering how organisations can position themselves to adapt and thrive.
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A presentation about the usage and availability of Varnish on Kubernetes. This talk explores the capabilities of Varnish caching and shows how to use the Varnish Helm chart to deploy it to Kubernetes.
This presentation was delivered at K8SUG Singapore. See https://feryn.eu/presentations/accelerate-your-kubernetes-clusters-with-varnish-caching-k8sug-singapore-28-2024 for more details.
Smart TV Buyer Insights Survey 2024 by 91mobiles.pdf91mobiles
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Neuro-symbolic is not enough, we need neuro-*semantic*Frank van Harmelen
Neuro-symbolic (NeSy) AI is on the rise. However, simply machine learning on just any symbolic structure is not sufficient to really harvest the gains of NeSy. These will only be gained when the symbolic structures have an actual semantics. I give an operational definition of semantics as “predictable inference”.
All of this illustrated with link prediction over knowledge graphs, but the argument is general.
Connector Corner: Automate dynamic content and events by pushing a buttonDianaGray10
Here is something new! In our next Connector Corner webinar, we will demonstrate how you can use a single workflow to:
Create a campaign using Mailchimp with merge tags/fields
Send an interactive Slack channel message (using buttons)
Have the message received by managers and peers along with a test email for review
But there’s more:
In a second workflow supporting the same use case, you’ll see:
Your campaign sent to target colleagues for approval
If the “Approve” button is clicked, a Jira/Zendesk ticket is created for the marketing design team
But—if the “Reject” button is pushed, colleagues will be alerted via Slack message
Join us to learn more about this new, human-in-the-loop capability, brought to you by Integration Service connectors.
And...
Speakers:
Akshay Agnihotri, Product Manager
Charlie Greenberg, Host
GraphRAG is All You need? LLM & Knowledge GraphGuy Korland
Guy Korland, CEO and Co-founder of FalkorDB, will review two articles on the integration of language models with knowledge graphs.
1. Unifying Large Language Models and Knowledge Graphs: A Roadmap.
https://arxiv.org/abs/2306.08302
2. Microsoft Research's GraphRAG paper and a review paper on various uses of knowledge graphs:
https://www.microsoft.com/en-us/research/blog/graphrag-unlocking-llm-discovery-on-narrative-private-data/
GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...James Anderson
Effective Application Security in Software Delivery lifecycle using Deployment Firewall and DBOM
The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management.
The software team must secure its software delivery process to avoid vulnerability and security breaches. This needs to be achieved with existing tool chains and without extensive rework of the delivery processes. This talk will present strategies and techniques for providing visibility into the true risk of the existing vulnerabilities, preventing the introduction of security issues in the software, resolving vulnerabilities in production environments quickly, and capturing the deployment bill of materials (DBOM).
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Bob Boule
Robert Boule is a technology enthusiast with PASSION for technology and making things work along with a knack for helping others understand how things work. He comes with around 20 years of solution engineering experience in application security, software continuous delivery, and SaaS platforms. He is known for his dynamic presentations in CI/CD and application security integrated in software delivery lifecycle.
Gopinath Rebala
Gopinath Rebala is the CTO of OpsMx, where he has overall responsibility for the machine learning and data processing architectures for Secure Software Delivery. Gopi also has a strong connection with our customers, leading design and architecture for strategic implementations. Gopi is a frequent speaker and well-known leader in continuous delivery and integrating security into software delivery.
GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...
The past present and future of ai in customer experience
1. The Past, Present, and Future
OF AI IN CUSTOMER EXPERIENCE
nvergeHubOC
#1 Easiest Converged CRM for SMB
2. nvergeHubOC
The Past, Present, and Future of
AI in Customer Experience
You can thank IBM’s Watson for creating an artificial intelligence (AI)
platform that was integrated into a plethora of businesses and
customer facing applications. You can credit Facebook and Skype for their
recent buzz about chat-bots and the gold rush of venture
capitalists and developers creating an onslaught of bot developing
companies. You can laud Amazon’s Echo and Apple’s Siri for applying
intelligence into mundane everyday devices and bringing to life; voice, as
the new user interface.
The Past, Present, and Future of
AI IN CUSTOMER EXPERIENCE
HOW
CAN
I HELP
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Nevertheless, the truth remains that we have at present just starting to
realize the potential of AI and understand the potential implication for
Artificial Intelligence applications, to make a more than welcome impact
in the field of customer experience.
It can be debated, for all the good things that technology has provided to
businesses over the last few decades, it has also compromised on
customer experience, which is a key element, responsible for growth in
any businesses.
Websites, call-centers, apps, emails and other offspring of modern digital
technology have offered companies scopes to scale and automate
customer engagements, while also ushering in process efficiency and cost
management systems. However, this also came at a price. As over the
years, numerous customers have complained that these very processes
and systems were the very elements that undermined and hindered
satisfaction for the buyer’s community.
Think about it now. When was the last time that you enjoyed calling up
and talking to customer service representatives? Or, for that matter,
when was the last instance you were transferred between customer
support executives, where the next support personal was already
plugged-in into your customer account details and had the precise
knowledge as to why you were calling?
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It is really a matter of grave disappointment even today that many
aspects of the customer journey are still disconnected. A symptom of
outdated business models, where many important touch-points are
independently run, in many businesses. Of which, many of these
touch-points do not connect or even talk to each other, the way
customers expect them. Pragmatically, in several cases, they even
actually compete or conflict with one another, over the course of the
customer journey.
The main reason behind this slow growth for improving customer
experience is that businesses are most often viewed as cost centers
rather than long-term investments.
However, in the recent times with stellar improvement in Customer
Relationship Management (CRM) technology, AI opens up an unforeseen
opportunity for introducing more personalized intelligent and scalable
engagements with the customers, to help them solve problems and
accomplish tasks, which contributes to improved overall satisfaction for
the buyer’s community.
However, for AI to break new grounds and introduce new values,
customer support and marketing strategists must step into an innovative
approach regarding CX and so consider its impact beyond its novelty.
Moreover, this growth of AI in CX cannot be hampered or throttled by
existing CX perspectives and processes that abound today’s customer
experience analogies.
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AI applications in CX
Whether you are a CEO (Chief Experience Officer), CIO, CCO (Chief
Customer Officers) or CMO in marketing, IT or service industry, Artificial
Intelligence represents a blank slate for ushering improvement and
innovations in CX. For, with a mix of right vision and intent, customer
experience can thrust businesses into an accelerated path of maturity
that can guide any organization with a new purpose, which is based on
customer centricity.
Here are some of the ways by which you can apply AI to CX:
Chatbots
Chatbots are virtual agents that can perform intelligent conversation,
which can be applied to various customer engagement scenarios. Under
their hood, chat bots are just sophisticated computer programs that are
developed to simulate conversations with humans online- and they are a
long time in the making.
Recently, Mark Zuckerberg the co-founder and Chairman of Facebook, in
partnership with 1800FLOWERS, demonstrated a Chabot application at
the F8 development conference. In this demonstration, Mark Zukerberg
used Facebook Messenger to show how a consumer can talk to a virtual
agent and order flowers of his/her choice, without leaving the window.
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What was unique with this demonstration is that the Chabot was capable
of picking up conversational cues to suggest floral arrangements that
meet the customer’s personal needs and goals.
Although, other Chabot applications that has hit the market have borne
witness to some of the challenges, such as poor design and execution,
and a universal emphasis on transactions over experience, but in reality
bots can be truly so much more, if we allow our imagination to unlock
new possibilities.
Virtual concierge
Whether they are docked in hardware devices or messaging platforms,
virtual concierges are bots that are designed for providing personalized
services. In certain instances, these bots are partnered with human
counterparts to perform task as a ‘digital-butler’ to aid us in booking
travels, buy or find gifts and commodities, coordinate with human on
specific experiences and others.
A recent example of using on-demand virtual concierge in retail business
is Operator, which is developed by Garrett Camp, who is also the
co-founder of Uber.
Operator aims to build a new front door to eCommerce by using
messaging app.
Another example of using virtual concierge in travel business is Lola,
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which is developed by Kayak’s founder Paul English. Lola is a new travel
app that personalizes engagements with human thoughts along with AI.
Virtual assistants/attendants
While virtual concierges are designed to aid users in achieving
simple-to-complicated tasks, virtual assistants and attendants make use
of Artificial Intelligence to help users with commands and questions.
Microsoft Cortana, Amazon Echo, Google Now, and Apple Siri are some of
the examples of virtual assistants/attendants, among others.
Recently, each of these applications are vying each other to become a
platform for its implementation in common devices and appliances,
collaborating with the developer communities to help extend the
functionalities of these applications in horizontal and vertical planes.
Cognitive computing
Cognitive computing is the simulation of human thought process to
augment human engagements. One of the most well known platforms in
this space is IBM’s Watson, the AI platform that is famous for
beating-down human contestants on the wildly popular American TV
show “Jeopardy”.
Cognitive computing involves self-learning systems to recognize patterns,
mine data, process natural language and interact with people in a way
that are intelligent, value-added and complementary.
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One such example is Softbank’s partnership with IBM, for adding emo-
tional and cognitive intelligence to its line of robots, named “Pepper”.
These robots are deployed in financial, retail and hospitality settings for
proving an enhanced personal form of engagements to the visiting
customers.
In the present times, self-service options are limited to ATMs and kiosks,
where the abilities of these platforms are limited to nurturing customer
relationship up to transactions. With ongoing researches on cognitive
assistance, people will soon be able to have a natural conversation with
machines, where their words, gestures, and expressions will be
understood by these systems.
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Initial applications where AI can improve CX
Although AI pilots can be used for, testing and learning everywhere, in a
customer journey mapping exercise- here is a list of where AI applications
are implemented today.
• Personalization
• Questions/answers
• Customer self-service
• Pre-emptive routing
• Product/service innovation
• Task performance/management
• Predictive service/sales
• Augmented engagement
• Digital concierge/assistant collaboration
Takeaway
Today’s customers live in an omni-channel world, where AI provides a
means to facilitate up to date and precise responses across all platforms,
at any and every point in the customer journey.
This represents a new ground for what is referred to as ‘conversational
commerce’. Where as an alternative for resolving disjointed touch points
and instances, AI will aid the enterprises to stitch together a more natural
and complete customer journey to integrate, improve, and re-imagine
customer experience.
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Customer engagement is not a cost center, but it is an investment in
customer relationship. So whether it is integrating back-end CRM,
introducing new touch points; predicting trends, behaviors and
expectations successfully, AI implementation needs a new blueprint with
imagination and ingenuity, which will not only enhance CX, but can
improve every aspects of any business in the long run.
11. www.convergehub.com 510.924.1683 info@convergehub.com
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