Uploaded byCompuware APM
Why Server Virtualization Demands an End-user’s Perspective
The document discusses the importance of server virtualization from an end-user's perspective, highlighting that modern network architecture must focus on optimizing user experience. It emphasizes that CIOs now prioritize network improvements and user experience, with statistics indicating performance issues are primarily reported by users. Additionally, it outlines the need for effective monitoring tools and strategies for successful virtualization projects, aiming to balance user needs with business goals.
More Related Content
Similar to Why Server Virtualization Demands an End-user’s Perspective
Why Server Virtualization Demands an End-user’s Perspective
- 1. "Why Server VirtualizationDemands an End-User's Perspective” Andre Kindness, Senior Analyst, Forrester Research Kieran Taylor, Director of Product Marketing, Compuware APM
- 2. Today’s Speakers Andre Kindness SeniorAnalyst, Forrester Research http://www.forrester.com/rb/an alyst/andre_kindness Kieran Taylor Director of Product Marketing, Compuware APM kieran.taylor@compuware.com 2
- 3. 3 © 2011 Forrester Research, Inc. Reproduction Prohibited
- 4. Why server virtualizationdemands an end- user’s perspective An architecture that focuses on monitoring, controlling, and optimizing the quality of user experience. Andre Kindness, Senior Analyst February 29, 2012 4 © 2009 Forrester Research, Inc. Reproduction Prohibited 2011
- 5. Networks are aboutusers — not (just) apps and infrastructure 5 © 2011 Forrester Research, Inc. Reproduction Prohibited
- 6. Agenda Why the networkis suddenly top-of-mind for CIOs How the network is evolving Starts with the user 6 © 2011 Forrester Research, Inc. Reproduction Prohibited
- 7. Businesses are returningto a growth agenda, focused on customers Base: 2475 IT executives and technology decision-makers at enterprise companies worldwide. (multiple responses accepted) Source: Forrester’s Forrsights Global IT Budgets, Priorities, And Emerging Technology Tracking Survey, Q2 2011 7 © 2011 Forrester Research, Inc. Reproduction Prohibited
- 8. Power of One ―Roche is committed to the systematic pursuit of personalised healthcare. This concept is becoming a reality for more and more of our development projects.‖ — 2010 Roche Annual Report 8 © 2011 Forrester Research, Inc. Reproduction Prohibited
- 9. Getting closer tothe customer 40% IT 10% to 33% HQ New Locations Reduced Existing Locations Historical 78% Location And Size 9 © 2011 Forrester Research, Inc. Reproduction Prohibited
- 10. Blurring user, application,and device boundaries Core services Work services Component services Applications Data center Applications Data Center 10 © 2011 Forrester Research, Inc. Reproduction Prohibited
- 11. Network investment hasentered the CIO council’s top 5 priorities — for the first time ever. But why? Priority 2011 Rank 2010 Rank Reduce IT/business costs 1 1 Improve customer experience 2 5 Improve employee productivity 2 6 Improve business alignment 3 2 Increase network/communication 4 N/A investment Improve business continuity 5 3 Implement cloud computing 6 4 Increase use of virtualization 7 8 Source: Forrester’s annual CIO Council priorities survey, Q1 2011 11 © 2011 Forrester Research, Inc. Reproduction Prohibited
- 12. Agenda Why thenetwork is suddenly top-of-mind for CIOs How the network is evolving Starts with the user 12 © 2011 Forrester Research, Inc. Reproduction Prohibited
- 13. Because of consolidationefforts, the pendulum swung back from users to infrastructure 13 © 2011 Forrester Research, Inc. Reproduction Prohibited
- 14. The next stageof networking will give rise to APIs to meet users' needs 14 © 2011 Forrester Research, Inc. Reproduction Prohibited
- 15. Service orchestration willrequire linking together uXn, automation, and infrastructure Network Admin End user feedback Legend Red color indicates manual/human input/feedback Blue color indicates digital/analog/mechanical components 15 © 2011 Forrester Research, Inc. Reproduction Prohibited
- 16. Taxonomy of serviceorchestration 16 © 2011 Forrester Research, Inc. Reproduction Prohibited
- 17. Service orchestration: Virtual Network Infrastructure (VNI) that automates and provisions end-to-end user services for the best user experience Today’s networking: Tomorrow’s networking: delivery orchestration Improving network availability Focusing on customers, not apps Extending network reach, mobility Streamlining business process Decreasing network opex and capex Automating on-demand services Increasing service levels Improving customer experience 17 © 2011 Forrester Research, Inc. Reproduction Prohibited
- 18. 18 © 2011 Forrester Research, Inc. Reproduction Prohibited
- 19. Agenda Why thenetwork is suddenly top-of-mind for CIOs How the network is evolving Starts with the user 19 © 2011 Forrester Research, Inc. Reproduction Prohibited
- 20. User eXperience networking(uXn) A network architecture that focuses on monitoring, controlling, and optimizing the quality of user experience. 20 © 2011 Forrester Research, Inc. Reproduction Prohibited
- 21. Virtual Network IsThe Foundation For Service Orchestration To Meet uXn Goals 21 © 2011 Forrester Research, Inc. Reproduction Prohibited
- 22. Evolution to theuser experience is already happening Virtual security Virtual service operations center operations center Command center Service center Monitoring tools Source: April 20, 2010, ―SOC 2.0: Virtualizing Security Operations‖ Forrester report and April 30, 2009, ―Knocking The NOC: Enter The New Operations Center‖ Forrester report 22 © 2011 Forrester Research, Inc. Reproduction Prohibited
- 23. Do you wantto be here? Or here? 23 © 2011 Forrester Research, Inc. Reproduction Prohibited
- 24. Thank you Andre Kindness +1617.581-3804 akindness@forrester.com twitter.com/andrekindness www.forrester.com © 2009 Forrester Research, Inc. Reproduction Prohibited
- 25. Who Uses CompuwareAPM? Financial High Tech Retail Travel Other Media Entertainment Services 12 2,000+ 2,000+ of the top 20 Enterprise SMB visited US sites customers customers
- 26. Compuware APM SpeedsResolution 1. What is 2. Where is the the root business cause? impact? Cloud Customers Private Public Browsers Local Data Center ISP 3rd Party/ Is it my Is it an Is it a Is it a Virtual/Physical Environment DB App Web Load Cloud Services ISP or the 3rd party browser Major data Mainframe Servers Servers Servers Balancers ISP center or Internet? provider? or device? Storage Network WAN? Content Delivery Networks Mobile Web Mobile WAN Carrier Services Components Optimization Devices Employees Employees
- 27. What Projects CanCompuware APM Help With? Project Concerns addressed by Gomez Cloud Will our apps perform reliably? Computing Are our providers delivering as promised? Virtualization Will our apps perform as well or better after virtualization? Web Site Will it work properly on all browsers and scale under real-world load? Launch/Upgrade Is our performance helping or hurting our SEO? Mobile Will our mobile offering work optimally on a variety of devices? Initiative MigrationExperience Suffer End-user to the new... Will How do I ensure the performance of business-critical apps like SAP, Business-Critical Applications cloud, virtualized server, mobile initiative, Post-migration??? Oracle, Exchange, etc? application, data center, CDN, third-party Infrastructure Will our apps perform as well or better after the changes? Changes Data Center Will our apps perform as well or better after consolidation? Consolidation CDN Selection/ Do we have the right vendor? Is the service optimized? Optimization Are we getting what we’re paying for? SLA Are our 3rd-party providers delivering? Management
- 28. Why manage end-userexperience? • 73% of all performance issues are end user-reported – Yet less than 5% actually complain * * Forrester Research and Gartner Inc. respectively
- 29. Why manage end-userexperience? • 73% of performance issues are user-reported – Yet less than 5% actually complain • End-user Experience impacts business success – Slow apps reduce revenue by 9% and productivity by 64% * Cost Revenue REDUCED… IMPROVED… * Aberdeen, “APM: Getting on the C-Level’s agenda
- 30. Why manage end-userexperience? • 73% of performance issues are user-reported – Yet less than 5% bother to complain • End-user Experience impacts business success – Slow apps reduce revenue by 9% and productivity by 64% * • Most monitoring is at component levels – Not immediately actionable
- 31. Wh Whymanage end-user experience? • 73% of performance issues are user-reported – Yet less than 5% bother to complain • User Experience impacts business success – Internal/external apps impact bottom line • Most monitoring is a ‘check engine light’ – Slow apps reduce revenue by 9% and productivity by 64% * • Use EUE to accelerate fault domain isolation – 80+ percent of problem resolution is misspent finding the fault, not fixing it
- 32. Why is ProblemIsolation Difficult? Component Level Monitoring Tools Load Balancer Response Authentication Monitoring Time Imprivata, Zimbra, ActiveIdentity, EMI Authentication Security, Juniper J-Web, Juniper Response Server Monitoring Virtualized Web Servers Time Perfmon, Netcool, Sitescope, Solar Winds, Nimsoft, Nagios, MOM Response Network Monitoring Firewall Time Netscout, Niksun, NetCool, Opnet, Fluke, Cisco Works, EMC Smarts Virtualized Application Servers Response Virtual Env. Monitoring Time VMWare, Quest vFoglight, Opnet vMon, ZenOS, NetIQ App Manager Application Monitoring Load Balancer Response Time Wily Introscope, Mercury Topaz , OV Transaction Analyzer, ITCAMs, dynaTrace, Optier, IBM ITCAMs Virtualized Application Servers Web Services, RSA Log File SAN Response Message Queue Monitoring Time Candle, BMC Middleware Mgmt, Hyperic, Omegamon Message Queue Response Database Monitoring Time Quest Software, IBM Tivoli, Quest Fog Light , Precise, Oracle Database Instance App SAN RSA SAN 1000 GB 250 GB
- 33. Monitor all users,transactions, all of the time: via the network WAN Internet Load Balancer Authentication Virtualized Web Servers Agentless Monitoring Firewall Device (AMD) Virtualized App Server Load Balancer Virtualized App Servers Web Services Centralized Analysis Server Message Queue Database Instance
- 34. Drivers for Migrationto Virtualization • Lower capital costs • Lower operating expenses • Exploit underused capacity • Boost availability • Easier management • Align services with the needs of the business
- 35. Barriers for Migrationto Virtualized Servers • Will my application get enough resources? • Do I need to retune my environment? • How will we diagnose problems? • Why can’t we leave well enough alone? • Performance problems are often blamed on the virtual infrastructure – – The VI Admin is the new ―Network Guy‖
- 36. Caveats of MonitoringVirtualized Servers • Inability to balance capacity and workloads • Inability to identify the source of performance problems • Limited visibility into the physical : virtual relationship • Limited visibility into transactions, especially within VMs
- 37. Stages in Migrationto Virtualization Projects Benchmark Plan Execute Validate Production 1. Old Hardware in use, New 2. Old Hardware and New 3. New Hardware in use, Hardware leases / Hardware both in use with lease Old Hardware being maintenance begins and maintenance overlap costs removed • Benchmark EUE with APM before the change, fix any problems before the event • Plan the Event with the good benchmark information from APM • Execute the Event more swiftly with good plan, less risk with APM • Validate the new environment with new APM benchmark • Production turnover of new servers, continuous performance monitoring with APM 37
- 38. Time = Cost… Saved Time = Capex & Opex Savings New Servers Planned Actual End Server Stage Added to Floor End of Life of Life Time Existing Servers Overlap Extension APM reduces the cost of Overlaps and Extensions by >35% Servers can be put into production sooner with certainty New Servers Typical savings far exceed the cost of the APM solution Payback period within the project time frame 2x Power 2x Lease/Maintenance 2x Software
- 39. The ROI ofAPM in Technology Refresh Projects 39
- 40. Summary: Virtualization DemandsUnderstanding End-user Experience • Baseline user experience before, during and after physical to virtual migration • Instrument full visibility into user experience with VMs • Establish SLAs for business owners prior and post migration • Practice rapid fault isolation to complete virtualization projects on time and on budget Benchmark Plan Execute Validate Production 1. Old Hardware in use, New 2. Old Hardware and New 3. New Hardware in use, Hardware leases / Hardware both in use with lease Old Hardware being maintenance begins and maintenance overlap costs removed
- 41. Thank you! Please submit questions via chat box 41
Editor's Notes
- #3 Current state and challenges
- #27 Key themes:Gomez helps you prioritize problems based on business impact and rapidly identify the root cause to resolve the issueTalk trackBecause you have this unified view across the entire ADC, when a problem occurs Gomez lets you do two things very quickly:Determine the business impact of the problem so you can prioritize. <click to animate> Gomez dashboards let you rapidly determine how many users are affected, what transactions are affected, etc. so you can determine how urgent and critical the issue is. Once you’ve determined how urgent the problem is, your next question is: what is the root cause of the problem?<click to animate>Gomez also helps you answer this question<click to animate>2. Isolate the root cause. Gomez dashboards allow you to quickly determine if the problem is in one of four major categories, and then drill down into each category to determine the specific root of the problem.Is it in your data center or WAN? Where in your data center? A server? A network segment? A method call? Is it with an ISP or the Internet? Is it a problem that everyone else on the internet is experiencing, or just you?Is it with a third party provider? Is it a cloud provider? A CDN? A third party data feed? Etc.Is it in a browser or device? Is your application incompatible with a browser or particular mobile device? Are your pages too big? Too many objects? Etc.This information lets you quickly prioritize problems and speed resolution.
- #28 Last updated or created: April ‘11Key themes:Compuware can be very helpful with key projects (as well as ongoing testing and monitoring)Talk trackCompuware can be very helpful with a number of projects that also span the ebiz/marketing teams, IT operations, and App Dev/QA. Do you have plans for any of these projects? Do you have any of these concerns? Most companies do… and Compuware can help.Note to the speaker:Don’t go over every item on this slide – the intent is to show a list of possible projects to see if any of them are on your audience’s current radar screen, and to let them know that Compuware can be helpful in all of them. Many people would not think of Compuware for these projects, but we can be valuable in them.
- #33 GOMEZ On Premises solutions for Real User Monitoring work with your existing investments in monitoring and provide the context of the end user experience.Using Agentless Monitoring , Gomez can observe and record Sub-Transaction Response Times for items like:Queries, MQ Operations, SOAP Calls, XML Messages, Web Pages, SAP GUI Interactions,Exchange Operations, Oracle Forms, etc. Gomez tools give operations teams the ability to quickly identify infrastructure issues before they become bigger problems.