This document contains a survey to collect customer feedback on their hotel experience. It asks for basic customer information like name, age, gender. It then asks customers to rate various aspects of their stay like room furnishing, cleanliness, comfort and check-in process. It also asks them to rate staff professionalism, friendliness and speed of service. Finally, it asks for an overall experience rating and likelihood of recommending the hotel or returning based on their experience. It ends by soliciting any additional comments to help improve service.

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Consumer Delight Measurement www.getcloudcherry.com
1. Tell us a little about yourself
Name
Mobile Number
Email ID
4. Please select your age group
Under 25 26 to 35 36 to 45 46 to 55 56 and above
5. Please select your gender
Male Female
6. Is this your first visit?
Yes No
7. How did you hear about us?
Referred by a friend Online / Social
Media;online.png
Print Media Television Radio
8. How would you rate your room on
Furnishing
Cleanliness
Comfort
11. How would you rate our check-in
Room readiness
Efficiency of Check-in
Or visit from phone
http://CloudCherry.NET/SK-05058

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Consumer Delight Measurement www.getcloudcherry.com
13. Please rate our staff on
Speed of service
Efficiency
Professionalism
Friendliness
17. How would you rate the following services
Bill accuracy
Speed of Check out
Housekeeping
Room service
21. How would you rate the overall experience?
22. Based on today's experience, would you recommend us to your family and friends?
23. Based on today's experience, How likely are you to visit us again?
24. Based on today's experience, how would you rate us on value for money?
25. Please give your comments to help us serve you better!