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Nerdify: Client Satisfaction Research
May 2016
User Portrait
Age
Employment
Page 2 Nerdify: Client Satisfaction Research
Type of help users are looking for
Under 20, 6%
20-30, 72%
30-40,
17%
Over 40, 5%
Gender
Female,
41%
Male,
59%
69%
11% 9%
4% 7%
Writing
Editing
Presentations
Tutoring
Other
10%
12%
25%
53%
Other
Full-time
Part-time
None
Weekly, 9%
Monthly, 16%
Quarterly, 29%
Yearly, 35%
Occasionally , 11%
User Behavior
How do clients prefer to get it touch with Nerdify?
How often do users chat or
order with Nerdify?
Page 3 Nerdify: Client Satisfaction Research
Why did students pick Nerdify?
10%
9%
18%
27%
36%
Other
Were referred
Price
Ads
Concept
48%
39%
13%
Texting Facebook Email
Customer Satisfaction
93% of respondents are fully or mostly satisfied
with the quality of the service
Page 4 Nerdify: Client Satisfaction Research
How do clients rate their Nerdify experience? What average reply time do clients expect?
43% 50% 4%
2%
1%
Very satisfied Satisfied Neutral Dissatisfied Very dissatisfied
73%
24%
3%
Less than 3 mins 3-4 mins Over 5 mins
71%
22%
1% 3% 2%
5 stars 4 stars 3 stars 2 stars 1 star
Reply time, 32%
Customer support, 29%
Price, 23%
Quality, 16%
What is the most important
factor influencing user rating?
EY | Assurance | Tax | Transactions | Advisory
About EY
EY is a global leader in assurance, tax, transaction and advisory services. The
insights and quality services we deliver help build trust and confidence in the capital
markets and in economies the world over. We develop outstanding leaders who
team to deliver on our promises to all of our stakeholders. In so doing, we play a
critical role in building a better working world for our people, for our clients and for
our communities.
EY refers to the global organization and may refer to one or more of the member
firms of Ernst & Young Global Limited, each of which is a separate legal entity.
Ernst & Young Global Limited, a UK company limited by guarantee, does not
provide services to clients. For more information about our organization, please
visit ey.com.
This material has been prepared for general informational purposes only and is not
intended to be relied upon as accounting, tax, or other professional advice. Please
refer to your advisors for specific advice.
© 2016 Ernst & Young LLC
All rights reserved.

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EY 2016 | Nerdify Client Satisfaction Research

  • 1. Nerdify: Client Satisfaction Research May 2016
  • 2. User Portrait Age Employment Page 2 Nerdify: Client Satisfaction Research Type of help users are looking for Under 20, 6% 20-30, 72% 30-40, 17% Over 40, 5% Gender Female, 41% Male, 59% 69% 11% 9% 4% 7% Writing Editing Presentations Tutoring Other 10% 12% 25% 53% Other Full-time Part-time None
  • 3. Weekly, 9% Monthly, 16% Quarterly, 29% Yearly, 35% Occasionally , 11% User Behavior How do clients prefer to get it touch with Nerdify? How often do users chat or order with Nerdify? Page 3 Nerdify: Client Satisfaction Research Why did students pick Nerdify? 10% 9% 18% 27% 36% Other Were referred Price Ads Concept 48% 39% 13% Texting Facebook Email
  • 4. Customer Satisfaction 93% of respondents are fully or mostly satisfied with the quality of the service Page 4 Nerdify: Client Satisfaction Research How do clients rate their Nerdify experience? What average reply time do clients expect? 43% 50% 4% 2% 1% Very satisfied Satisfied Neutral Dissatisfied Very dissatisfied 73% 24% 3% Less than 3 mins 3-4 mins Over 5 mins 71% 22% 1% 3% 2% 5 stars 4 stars 3 stars 2 stars 1 star Reply time, 32% Customer support, 29% Price, 23% Quality, 16% What is the most important factor influencing user rating?
  • 5. EY | Assurance | Tax | Transactions | Advisory About EY EY is a global leader in assurance, tax, transaction and advisory services. The insights and quality services we deliver help build trust and confidence in the capital markets and in economies the world over. We develop outstanding leaders who team to deliver on our promises to all of our stakeholders. In so doing, we play a critical role in building a better working world for our people, for our clients and for our communities. EY refers to the global organization and may refer to one or more of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients. For more information about our organization, please visit ey.com. This material has been prepared for general informational purposes only and is not intended to be relied upon as accounting, tax, or other professional advice. Please refer to your advisors for specific advice. © 2016 Ernst & Young LLC All rights reserved.