This document outlines the steps for a sales call or consultation regarding an online education product or platform. It includes introducing oneself, asking qualifying questions to understand the candidate's background, current exam preparation situation and goals. It then involves explaining the key features of the online education product, such as access to video lectures, test series, study planning tools and support from professors. Doubt resolution and handling objections are also addressed. The overall process aims to understand the candidate's needs and motivate them regarding the online education option being pitched.