Rafiq Ahmed is seeking a challenging position as a QA tester. He has over 2 years of experience in manual testing and received advanced training in automated testing. His skills include test case development, defect tracking, SQL, and working in Agile environments. Currently he is a QA tester developing and executing test cases for a company website. Previously he worked in helpdesk support and as a passenger sales agent. Rafiq has a diploma in computer repair and certifications in Windows, databases, and automation tools.

1. RAFIQ M AHMED rafiqahmedohas@gmail.com
41936 Edenbrooke Dr, Canton, MI 48187 (734) 620-4834 (Cell)
Career Objective
To obtain a challenging position in a dynamic and progressive organization as a QA to utilize my education and
work experience, and also to develop my own skills and experience.
Skills Summary
• Skilled QA tester with extensive manual testing qualifications, and received advanced level automated
testing training.
• Skilled Help Desk Technician with more than 2 years of experience providing PC tech support for small to
medium sized businesses.
• Working knowledge of Unit Testing, Integration Testing, System Testing and User Acceptance Testing
(UAT).
• Working knowledge of requirement, analysis, design, development, and testing phases.
• Develop test cases, maintain, and execute in HP ALM.
• Working Knowledge of exporting test cases to HP ALM and running tests scripts from Test Lab.
• Knowledge of Automation and manual testing for GUI and Non-GUI software.
• Working knowledge and hands-on training on HP ALM for test execution and defect tracking.
• Good knowledge of SQL and backend testing using SQL Queries.
• Excellent Communication and Presentation skills & ability to work either independently or as a part of a
team.
• Experienced in diagnosing, testing, troubleshooting and resolving issues with hardware, software,
maintenance, installations and upgrades.
• Experienced in providing services by communicating effectively with technical and non-technical staff.
• Knowledge on Agile projects using Scrum
TECHNICAL SKILLS
Operating Systems : Windows 2007/ 08
Languages/Scripts : XML, Groovy
Databases : SQL Server, Oracle, PL/SQL
Automation Tools : SoapUI / Pro
Bug Tracking Tools : HP ALM, Jira
Web Technologies : Web Service, SOAP, XML
Planning and Tracking: Microsoft Word, Excel, Access, PowerPoint, MS outlook
Professional Experience
QA Tester at Fresh Beans Consulting November 2014 - Current
Responsibilities
• Responsible for functionally testing the company website
• Develop test cases and execute test scripts.
• Prepare test execution reports and share with supervisor.
• Report and log defects.
• Smoke and regression testing of the application.

2. Healing Home Care Inc, Redford, Michigan November 2011 – November 2014
Helpdesk Support and Technician
Responsibilities
• Provided on-site Desktop support for 15 and more staff members
• Configured and set up workstation for new employees
• Create and manage User Accounts via Active Directory
• Respond to user issues and document resolutions using ticket system
• Installed software, hardware and upgrades as needed
• Visit to three different locations for the purposes of Performed set-up, break-down, and transport of
equipment on an as-needed basis
Pakistan International Airlines April 2006 – October 2011
24100 Southfield Rd #215,Southfield,MI 48075
Passenger Sales Agent
• Coordinate and assist local and national travel agents
• Assists direct passenger with holding tickets
• Keep up to date of flights manifest
Strengths
• Excellent understanding of Quality Assurance and Testing concepts and practices
• Strong theoretical and practical hands on experience working with manual and automated testing tools
• Excellent communication and interpersonal skills
• Team player, detail oriented and able to communicate to all organizational levels
Training Programs
• Received extensive training in Quality Assurance (Manual and Automation testing)
• Attended hands-on training on web services testing using SoapUI
• Attended hands-on training on Selenium, HP ALM, Jira PL/SQL, and Toad
Language Skills
Fluent in English and Urdu (speaking, reading and writing)
Education
• Associate in Science Degree (Diploma)
Anderson College (Formally known as Robetech Institute Inc, School of Health care and Technology)
Toronto, Canada. October 2007
• Computer repair and upgrade certification
Wayne County Community College August 2013
Western Districts