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Matthew Stibbe
matthew@articulatemarketing.com
@mstibbe
* Not actual size
Copywriter Secrets
Why are we here?
The most important thing
TL;DR
Too long;
didn‟t read
What we know
The science bit
80%
Original
ATTRACTIONS
Nebraska is filled with internationally recognized attractions that draw
large crowds of people every year, without fail. In 1996, some of the
most popular places were Fort Robinson State Park (355,000 visitors),
Scotts Bluff National Monument (132,166), Arbor Lodge State Historical
Park & Museum (100,000), Carhenge (86,598), Stuhr Museum of the
Prairie Pioneer (60,002), and Buffalo Bill Ranch State Historical Park
(28,446).
In the scenic Pine Region of the state, Fort Robinson played a role in a
number of battles with Native Americans. But it is best remembered as
the place where Chief Crazy Horse surrendered in 1877, after the Battle
of the Little Bighorn and the defeat of Lt. Col. George Custer. Crazy
Horse was later stabbed to death by a soldier at the fort. …
Concise
ATTRACTIONS
In 1996, six of the best-attended attractions in Nebraska were Fort Robinson
State Park, Scotts Bluff National Monument, Arbor Lodge State Historical
Park & Museum, Carhenge, Stuhr Museum of the Prairie Pioneer, and
Buffalo Bill Ranch State Historical Park.
In the Pine Region, Fort Robinson is best remembered as the place where
Chief Crazy Horse surrendered after the Battle of the Little Bighorn. Today,
with some 50 original structures still standing, this important landmark is part
of a 22,000-acre state park. Frontier artifacts are displayed in the former
post headquarters.
…
Scannable
ATTRACTIONS
Nebraska is filled with internationally recognized attractions that draw
large crowds of people every year, without fail.
In 1996, some of the most popular places were:
• Fort Robinson State Park (355,000 visitors)
• Scotts Bluff National Monument (132,166)
• Arbor Lodge State Historical Park & Museum (100,000)
• Carhenge (86,598)
• Stuhr Museum of the Prairie Pioneer (60,002)
• Buffalo Bill Ranch State Historical Park (28,446).
…
Objective
ATTRACTIONS
Nebraska has several attractions. In 1996, some of the most-visited places
were Fort Robinson State Park (355,000 visitors), Scotts Bluff National
Monument (132,166), Arbor Lodge State Historical Park & Museum
(100,000), Carhenge (86,598), Stuhr Museum of the Prairie Pioneer
(60,002), and Buffalo Bill Ranch State Historical Park (28,446).
In the state's Pine Region, Fort Robinson played a role in a number of
battles with Native Americans. It is the location where Chief Crazy Horse
surrendered in 1877, after the Battle of the Little Bighorn and the defeat of
Lt. Col. George Custer. Crazy Horse was later stabbed to death by a soldier
at the fort.
…
Combined
ATTRACTIONS
In 1996, six of the most-visited places in Nebraska were:
• Fort Robinson State Park
• Scotts Bluff National Monument
• Arbor Lodge State Historical Park & Museum
• Carhenge
• Stuhr Museum of the Prairie Pioneer
• Buffalo Bill Ranch State Historical Park.
• Fort Robinson
In the state's Pine Region, Fort Robinson is the place where Chief Crazy
Horse surrendered after the Battle of the Little Bighorn. Today, with some
50 original structures still standing, this landmark is part of a 22,000-acre
state park. Frontier artifacts are displayed in the former post headquarters.
How we get your
attention
Hey, you! Look at this!
Once upon a time there
was ___. Every day, ___.
One day ___. Because
of that, ___. Because of
that, ___. Until finally
___.
How we persuade
Influence
Influence
•Reciprocity
•Commitment
and consistency
•Social proof
•Authority
•Liking
•Scarcity
How we write
Writing tricks
http://splasho.com/upgoer5/
I keep six honest serving-men
(They taught me all I knew);
Their names are What and Why and When
And How and Where and Who.
– Rudyard Kipling
Additional
Advise
At this point
Commence
Consequently
Ensure
In excess of
In respect of
In the event of
Particulars
Per annum
Persons
Prior to
Purchase
Regarding
Terminate
Whilst
More
Warn
Now
Start
So
Do
More than
About
If
Details
A year
People
Before
Buy
About
End
While
The mat was sat on
Mistakes were made
The book was stolen
The match was lost
English is spoken
Could / would / should
Might / may
Around / about
Many people…
Is / will
Can / will
At least / more than
Give numbers / sources
&
%
Lots of Capital Letters
123456789
AGFA
™ ®
And
Percent
Only the first word
One to nine
No acronyms
No bugs
Audience
Viewpoint
Language
Structure
How we do headlines
The art of getting noticed
Self-
actualisation
Achieving potential
Esteem
(Self-esteem and from
others)
Belonging
(Love, affection, being part of groups)
Safety
(Shelter, removal from danger)
Physiological
(Health, food, sleep, sex)
Write 50
headlines.
Pick one.
Alliteration
For emphasis
• A display that‟s not just smaller. It‟s smarter.
Rhyme
Creates more impact, even with end rhymes
• iPad isn‟t just capable, it‟s portable, too.
• The world‟s largest – and smartest – collection of apps.
Repetition
Analogy
• iPhone 5 is made with a level of precision you‟d expect
from a finely crafted watch, not a smartphone.
Contrast
Make bold statements
You‟re an expert. Write like one.
• Steve Jobs was a jerk. Good for him.
• Happy birthday Bill Gates! You made Steve Jobs
possible.
Be unexpected, contrarian
Fizz and ginger to make readers stop, think and read
• Think like a woman and make more money
• Bill Gates runs like a girl*
• Man bites robotic dog*
Use active muscular words
Grab the reader by the collar
• Buy it like Buffett
• (Was “Undervalued „Quality‟ stocks that reflect the track record of
Buffett‟s portfolio”)
• The billionaires betting on internet gambling
News hook
Tell them something they don‟t know. Write with
information.
• The 147 companies that control everything
• The largest US companies with big European exposure
Ask yourself…
• Is this a headline / tweet I would click on?
• Do I really want to read this article, based on this headline?
• Is it worth commenting on?
• Does it provoke a response or ask a question?
How we work
Getting things done the copywriter way
Type-fu.com
Sshhhh….
E-Factor =
Uninterrupted hours
Body-present hours
rescuetime.com
articulatemarketing.com/free-tools
Writing' time
Preparation Typing Editing
TK
Wordy.com
articulatemarketing.com/free-tools
What next?
The four permissions
Top 6 Most Visited Attractions in Nebraska in 1996
Top 6 Most Visited Attractions in Nebraska in 1996
Top 6 Most Visited Attractions in Nebraska in 1996
Top 6 Most Visited Attractions in Nebraska in 1996
Top 6 Most Visited Attractions in Nebraska in 1996
Top 6 Most Visited Attractions in Nebraska in 1996

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Top 6 Most Visited Attractions in Nebraska in 1996

  • 2.
  • 3. Why are we here? The most important thing
  • 4.
  • 7.
  • 8.
  • 9. What we know The science bit
  • 10.
  • 11.
  • 12. 80%
  • 13. Original ATTRACTIONS Nebraska is filled with internationally recognized attractions that draw large crowds of people every year, without fail. In 1996, some of the most popular places were Fort Robinson State Park (355,000 visitors), Scotts Bluff National Monument (132,166), Arbor Lodge State Historical Park & Museum (100,000), Carhenge (86,598), Stuhr Museum of the Prairie Pioneer (60,002), and Buffalo Bill Ranch State Historical Park (28,446). In the scenic Pine Region of the state, Fort Robinson played a role in a number of battles with Native Americans. But it is best remembered as the place where Chief Crazy Horse surrendered in 1877, after the Battle of the Little Bighorn and the defeat of Lt. Col. George Custer. Crazy Horse was later stabbed to death by a soldier at the fort. …
  • 14. Concise ATTRACTIONS In 1996, six of the best-attended attractions in Nebraska were Fort Robinson State Park, Scotts Bluff National Monument, Arbor Lodge State Historical Park & Museum, Carhenge, Stuhr Museum of the Prairie Pioneer, and Buffalo Bill Ranch State Historical Park. In the Pine Region, Fort Robinson is best remembered as the place where Chief Crazy Horse surrendered after the Battle of the Little Bighorn. Today, with some 50 original structures still standing, this important landmark is part of a 22,000-acre state park. Frontier artifacts are displayed in the former post headquarters. …
  • 15. Scannable ATTRACTIONS Nebraska is filled with internationally recognized attractions that draw large crowds of people every year, without fail. In 1996, some of the most popular places were: • Fort Robinson State Park (355,000 visitors) • Scotts Bluff National Monument (132,166) • Arbor Lodge State Historical Park & Museum (100,000) • Carhenge (86,598) • Stuhr Museum of the Prairie Pioneer (60,002) • Buffalo Bill Ranch State Historical Park (28,446). …
  • 16. Objective ATTRACTIONS Nebraska has several attractions. In 1996, some of the most-visited places were Fort Robinson State Park (355,000 visitors), Scotts Bluff National Monument (132,166), Arbor Lodge State Historical Park & Museum (100,000), Carhenge (86,598), Stuhr Museum of the Prairie Pioneer (60,002), and Buffalo Bill Ranch State Historical Park (28,446). In the state's Pine Region, Fort Robinson played a role in a number of battles with Native Americans. It is the location where Chief Crazy Horse surrendered in 1877, after the Battle of the Little Bighorn and the defeat of Lt. Col. George Custer. Crazy Horse was later stabbed to death by a soldier at the fort. …
  • 17. Combined ATTRACTIONS In 1996, six of the most-visited places in Nebraska were: • Fort Robinson State Park • Scotts Bluff National Monument • Arbor Lodge State Historical Park & Museum • Carhenge • Stuhr Museum of the Prairie Pioneer • Buffalo Bill Ranch State Historical Park. • Fort Robinson In the state's Pine Region, Fort Robinson is the place where Chief Crazy Horse surrendered after the Battle of the Little Bighorn. Today, with some 50 original structures still standing, this landmark is part of a 22,000-acre state park. Frontier artifacts are displayed in the former post headquarters.
  • 18.
  • 19. How we get your attention Hey, you! Look at this!
  • 20.
  • 21.
  • 22. Once upon a time there was ___. Every day, ___. One day ___. Because of that, ___. Because of that, ___. Until finally ___.
  • 23.
  • 26.
  • 27.
  • 28.
  • 29.
  • 30.
  • 31.
  • 32.
  • 33.
  • 36. I keep six honest serving-men (They taught me all I knew); Their names are What and Why and When And How and Where and Who. – Rudyard Kipling
  • 37. Additional Advise At this point Commence Consequently Ensure In excess of In respect of In the event of Particulars Per annum Persons Prior to Purchase Regarding Terminate Whilst More Warn Now Start So Do More than About If Details A year People Before Buy About End While
  • 38. The mat was sat on Mistakes were made The book was stolen The match was lost English is spoken
  • 39.
  • 40.
  • 41.
  • 42. Could / would / should Might / may Around / about Many people… Is / will Can / will At least / more than Give numbers / sources
  • 43. & % Lots of Capital Letters 123456789 AGFA ™ ® And Percent Only the first word One to nine No acronyms No bugs
  • 45.
  • 46. How we do headlines The art of getting noticed
  • 47. Self- actualisation Achieving potential Esteem (Self-esteem and from others) Belonging (Love, affection, being part of groups) Safety (Shelter, removal from danger) Physiological (Health, food, sleep, sex)
  • 48.
  • 49.
  • 51. Alliteration For emphasis • A display that‟s not just smaller. It‟s smarter.
  • 52. Rhyme Creates more impact, even with end rhymes • iPad isn‟t just capable, it‟s portable, too. • The world‟s largest – and smartest – collection of apps.
  • 54. Analogy • iPhone 5 is made with a level of precision you‟d expect from a finely crafted watch, not a smartphone.
  • 56. Make bold statements You‟re an expert. Write like one. • Steve Jobs was a jerk. Good for him. • Happy birthday Bill Gates! You made Steve Jobs possible.
  • 57. Be unexpected, contrarian Fizz and ginger to make readers stop, think and read • Think like a woman and make more money • Bill Gates runs like a girl* • Man bites robotic dog*
  • 58. Use active muscular words Grab the reader by the collar • Buy it like Buffett • (Was “Undervalued „Quality‟ stocks that reflect the track record of Buffett‟s portfolio”) • The billionaires betting on internet gambling
  • 59. News hook Tell them something they don‟t know. Write with information. • The 147 companies that control everything • The largest US companies with big European exposure
  • 60. Ask yourself… • Is this a headline / tweet I would click on? • Do I really want to read this article, based on this headline? • Is it worth commenting on? • Does it provoke a response or ask a question?
  • 61. How we work Getting things done the copywriter way
  • 62.
  • 64.
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  • 71.
  • 72.
  • 73.
  • 75.
  • 76.
  • 79.
  • 80.
  • 81. TK
  • 82.
  • 83.
  • 86. What next? The four permissions

Editor's Notes

  1. Who am I?I run a marketing company called Articulate.You may have heard of some of our clients
  2. InboxMagazine coverWeb pageTwitter stream
  3. “Users will read about 20% of the text on the average [web] page.” – Jakob NielsenApproximately 4.4 seconds for every 100 words
  4. NN GROUPMeasured:Task timeMemoryTime to recall structureSubjective satisfaction, quality, ease of use, likeability, user effectAll things you want to influence
  5. 50% word count reduction
  6. Made easier to read with landing points for the eyes and shorter paragraphs
  7. Remove hype words and focus on facts
  8. DISCUSS: What do you think these patterns mean for how you write on the page?Eye tracking studies – how 232 readers ‘read’ a web page“Users will read about 20% of the text on the average [web] page.” – Jakob NielsenApproximately 4.4 seconds for every 100 wordsPut your most important content on the left and at the top!Concise (-50%)Scannable – bulletsObjective – no hype words+ 200% readability= Credibility, impact
  9. Long words make you sound stupid or make your reader feel stupidUse short, down-to-earth words (do, get, make rather than develop, obtain, construct etc.) “Short words are the best and old words when short are best of all.” ChurchillThe Consequences of Erudite Vernacular Utilized Irrespective of Necessity: Problems with Using Long Words NeedlesslyThe author, Daniel Oppenheimer, got 71 Stanford undergraduates to evaluate different writing samples. He created a ‘highly complex’ version of each original text by replacing each noun, verb and adjective in it with the longest synonym. This is the kind of writing by thesaurus that many business people and techies employ when they want to sound knowledgeable and important, or because they think writing like they speak will make them sound lightweight.Thanks to Oppenheimer, we know that the opposite is, in fact, true. He says “One thing is certain, write as simply and plainly as possible and it’s more likely you’ll be thought of as intelligent.”
  10. Say one thing at a timeFamous ad-man David Ogilvy once created an iconic advertisement for a leading car maker.The headline read ‘At 60 miles an hour the loudest noise in this new Rolls-Royce comes from the electric clock.’When the chief engineer at the car factory read this, he shook his head sadly and said: “It’s time we did something about that damned clock!”- See more at: http://www.businesscomputingworld.co.uk/what-makes-your-customers-tick/#sthash.ys2WH85e.dpuf
  11. Inverted pyramid. Key point then levels of detail
  12. Robert Cialdini
  13. Scarcity
  14. Social proofThis principle relies on people's sense of "safety in numbers."For example, we're more likely to work late if others in our team are doing the same, put a tip in a jar if it already contains money, or eat in a restaurant if it's busy. Here, we're assuming that if lots of other people are doing something, then it must be OK.We're particularly susceptible to this principle when we're feeling uncertain, and we're even more likely to be influenced if the people we see seem to be similar to us. That's why commercials often use moms, not celebrities, to advertise household products.
  15. AuthorityWe feel a sense of duty or obligation to people in positions of authority. This is why advertisers of pharmaceutical products employ doctors to front their campaigns, and why most of us will do most things that our manager requests.
  16. Commitment and consistency – Apple makes you feel like your part of a clubThings like the Genius bar gives that club status. You’re a genius too.
  17. People were more likely to buy if they liked the person selling it to them
  18. EMPATHY EXERCISESI may know how you feelI can see how you’d feel that way
  19. Overcoming objections
  20. http://splasho.com/upgoer5/
  21. Write with information
  22. … by zombies
  23. Defensive language
  24. Readingspeedbumps
  25. We have a style guide. We also adapt to client style guides.You should have one too; even if it’s only one page; even if it’s just for emails and facebookIf you don’t consciously develop a style, you’ll get one anyone. Just not the one you wanted.Audience – ‘our target audience is owner managers in SMBs’Viewpoint – ‘write from the viewpoint of a trusted advisor’Language – ‘use good business English, like a quality newspaper business section’Structure – ‘create a conversation with the reader’
  26. At the very least, read one or both of these books and get a sense of what a style guide looks like.
  27. You have to understand what is important to the reader. Why should they read your copy?Maslow’s hierarchy of needs is a reasonable starting point.
  28. Serious, pipe-smoking magazines too.Sex, gossip, relationships, status, happinessWe can learn a lot from short headlines.If you can’t point to an important idea in a few words, your thinking isn’t clear enough(Feynman nobel prize)
  29. Examples?
  30. Examples?
  31. Examples?
  32. Note Forbes headlinesGive me an example of a conversational headline you might writeSubvert a well-known saying, e.g. London’s Crawling
  33. How long should a headline be?Examples of weasel words?May, should, could, helps, points to, suggests, promises
  34. What sort of information do you have that your readers would like to know
  35. Irony – The OnionDonald Murray – Writing to DeadlineExplain a ledeHelps you understand your storyLook at what they do in the newspapers, magazines, websites and books that you readWhat is a ledeNo secret to success with writing headlines. Just work.Write it last or write it firstWrite 50 of them, pick the best oneMan bites dogBill Gates runs like a girl – Darren StrangeOpen with a quote. As in this article in the Economist: “‘The world’s attention is back on your cause.’ That was Bill Gates talking to agricultural scientists…”Write 50 draft ledes and pick the best one. This is great advice fromWriting to Deadline by Donald Murray. (See my earlier summary of this essential book.)Establish a sense of person. For example, in this Wired article: “Adrienne Kish, an astrobiologist at the Université Paris-Sud, is an old hand at hunting life forms in inhospitable environments.” You can also give a sense of place or time if they are more germane to the story.Start by stating a problem. As in this tiny Wired review: “The pictures you get from some waterproof cameras look like they were taken underwater even when they weren’t.”Be witty. This is the great trick of humourists like P.J.O’Rourke or Clive James (both excellent writers). Wit doesn’t mean you can’t cover serious topics. Here’s a great example from P.J. “I looked death in the face. All right, I didn’t. I glimpsed him in a crowd. I’ve been diagnosed with cancer, of a very treatable kind. I’m told I have a 95% chance of survival. Come to think of it — as a drinking, smoking, saturated-fat hound — my chance of survival has been improved by cancer.”Four tips for a great kicker:Encapsulate the emotional message of the piece. For example, in a recent New Yorker article: “But, then, Fitzgerald was not one to give up on dreams; if he had, he could not have written so beautifully, so penetratingly, about their loss.”Turn the story around. If you’ve been formal, go relaxed. If you’re relaxed, become formal. For example (from Wired), “It takes a clean digital signal from your USB port and converts it to a warm analog music. And it looks as badass as it sounds.”Use a snappy metaphor. “Mr.Grubel may be counting on a return to the casino but if regulators have their way, it’s door will soon be shut.” (From the Economist)Deploy a quotation. A snappy quote can encapsulate the theme of an article and give it extra life, as in this example from the New Yorker: “’Last year, in Abu Dhabi, a man spent fourteen million dollars at a public auction for a license plate that had only one digit: ‘1.’ ‘I bought it because it’s the best number,”’ he said.”
  36. Water is soft and rocks are hard but a river can defeat a rock with patience and constant effort over time. I think it’s the same with writing. A little every day beats a lot once a year. If you keep this in mind, concentrating for a short period every day becomes easierWrite every dayAim for about 1,000 words of real work10,000 hours. Pah. Just 1000 words a day and you’re a real writer.Steven King aims for 2000
  37. We type fast and accurately. Learning to type is the single best investment you can make if you want to write well. Straight from brain to page without hesitation
  38. Meetings are toxic for productivitySmart people left to their own devices don’t call meetings. Managers call meetings.They break your work day into small, incoherent pieces that disrupt your natural workflowThey're usually about words and abstract concepts, not real things (like a piece of code or some interface design)They usually convey an abysmally small amount of information per minuteThey often contain at least one moron that inevitably gets his turn to waste everyone's time with nonsenseThey drift off-subject easier than a Chicago cab in heavy snowThey frequently have agendas so vague nobody is really sure what they are aboutThey require thorough preparation that people rarely do anyway
  39. 5 seconds 5 times a day = 12 hours over five years
  40. The Autumn of the multitaskersUCLA experiment – sort index cards, one in silence, the other with randomly presented sounds. Performed equally well but the noise people had a much harder time remembering what they had been sortingMultitasking boosts stress related hormones such as cortisone and adrenaline
  41. Silence is not the absence of noise, it’s the presence of mind.Quiet … listen for five seconds … tune into the different sounds you can hear, the air on your face, the thoughts bubbling up in your brain … and then listen for the gaps in thatHeadphones(ideally not music as this shuts down part of your creativity)
  42. Buzz terms for this or similar mental states include: to be in the moment, present, in the zone, on a roll, wired in, in the groove, on fire, in tune, centered, or singularly focused.MihályCsíkszentmihályimee-hy cheek-sent-mə-hy-ee
  43. PeoplewareReimmersion – 5 minutesSwitch off your phone, switch off your email, shut the doorE-Factor measured between 0.10 and 0.38Low 0.1 means for every ten hours in the office, you’re getting one hour of productive work doneI’ve always thought that meetings were the opposite of work but actually they are a rational response to a work environment that doesn’t let people get on with their job
  44. Always have a notebookNeatMileskine hacks here – dates on the side, band with pen and little sticky indexes
  45. We know how to incentivise ourselvesGreed is a strong motivator
  46. Fear is a strong motivator tooWe learn to love deadlinesDouglas Adams
  47. We’re obsessed about becoming more efficientThe unexamined life isn’t worth living
  48. Top of the hour
  49. Pomodoro
  50. Our secret weapon for researchWe look stuff up.Source criticism; good sources and bad sources
  51. First draft of anything is shit – Earnest Hemingway
  52. You’re already a brilliant writer.Now you have my permission to write.
  53. You have my permission to be yourself. You don’t need to write ‘proper’ or ‘professional’Something special, interesting or unique.Something that makes you stand out from the herdA ‘Unique Selling Proposition’ if you like.Clue: it’s not talent, looks or enthusiasmMost actors have thatIt’s not a giant purple cow but I saw one the other day and I had to include it in the talk
  54. You have my permission to experiment and have fun with writing. Rules and models are the enemies of genius and art
  55. You have my permission to get creative, explore new ways of writing, develop your skills and be remarkable