Visible organizational culture of SLT. We have done this as a assignment

1. Artefacts
GROUP NO 4
DSC

2. Content
 What are the artefacts
 Introduction to SLT
 SLT logo
 Vision
 Mission
 Values
 Office layout and Seating pattern
 Service categories of SLT
 Subsidiaries of SLT
 Conclusion
 References

3. What are the artefacts?
Organizational culture
Visible Hidden
Artefacts
 Symbols & Slogans
 Ritual & Ceremonies
 Stories

4. Introduction to SLT
 Has a history of 150 years
 In 1991
 become a Corporation
 In 1997
 Company was privatized
 Government of Sri Lanka – 49.5%
 Global telecommunication Holdings – 44.8%
 It has 6 million customer base
 It provides
 ICT facilities
 Services in voice, Services in Data, Services in broadband, Services in wholesale, Services in
enterprises, Services in TV, Services in broadband

5. SLT logo
 S-stroke – Sri Lanka Telecom always being up to date
 The seven spheres
 Firstly it forms letter “L” and “T”
 Secondly symbolizes the seven brand values of SLT
 The top four spheres or dots represents the customer care platform of
the company
1. Service excellence
2. Total customer care
3. Total quality management
4. Continuous improvement to reach new heights
 The bottom three spheres represents the technology platform of the
company
1. Forefront of technology
2. Building a state-of-the-art network for the future
3. Serving the nation (with island wide reach),for today and
tomorrow

6. Vision and Mission
 Vision
“ All Sri Lankans seamlessly connected with world-class information,
communication and entertainment services.”
 Mission
“Your trusted and proven partner for innovative and exciting communication
experiences delivered with passion, quality and commitment.”

7. Values
1. Customer caring
We put our customers at the center of everything we do
2. Trustworthy
We are true to our promises
3. Innovative
We continuously invent new opportunities through creative thinking
4. Responsive
We are ready to listen and act promptly
5. Teamwork
We are one team with a common purpose to achieve common goals
6. Excellence
We are committed to exceptional performance
7. Result Driven
We are committed to enhancing shareholder value

8. Office layout and Seating pattern
 There are two types of branches
1. SLT main branches
2. Teleshop branches
 There are 4 departments in SLT main branch
1. OPMC
2. DGM
3. Transmission
4. Switching
 Theme color is blue and white
 Seating pattern

9. Uniform of SLT
Peo TV T-shirt Megaline T-shirt Broadband T-shirt

10. SLT customer promise
 Customer centered organization
 SLT services can be categorized into 3 type
 Megaline
 Broadband
 Peo TV
 National Backbone Network (NBN)
 Life cycle mapping

11. Interest & Investment in career
development
 Work force management handbook
 Concept of “One Voice, One Country”
 Employee equality and well diversified workforce
 Scholarship programs

12. Contribution to the environment
 i – Sri Lanka and NGN project
 Amuthuma magazine
 Reduction of carbon footprint
 Appointing energy management committee and the implementation of
energy conservation week

13. Conclusion

14. Reference
 www.slt.lk
 www.slt.lk/about-us/profile/vision-mission-and-value
 www.Practical-management.com/Organization-Development/Organization-
Culture.html