Arjen Hamerling has over 20 years of experience in the ICT industry, particularly in IT Asset Management and Service Management over the past 5 years. He has held various advisory roles for companies like ASML and the City of Calgary, and served as Global Service Manager for Assets and Licensing at Heineken. Prior to that, he was the Component Landscape Manager for Licensing at Shell, where he optimized their license portfolio and achieved cost savings. He has expertise in software asset management, contract management, and service management.

1. Arjen Hamerling
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Arjen Hamerling
BACKGROUND
With twenty years of experience working in the ICT industryof which the pastfive
years spentmainlyon IT AssetManagementand Service Management. Well
developed analytical skills,which make me capable ofunderstanding contracts and
propsositions quicklyand mitigate risks for my clients.I am also commerciallyand
financiallyoriented and know how to negotiate bestprices in the market.
EXPERIENCE
Various Advisory roles, ASML/City of Calgary (06/15 – 10/16)
Involved in several SAM-Advisory roles.Activities varying from getting SAM Projects
back on track, Software Portfolio advice, Data crunching but also creating RFI’s,
RFP’s and Statements of Work.
Global Service Manager Assets and License, Heineken (08/15 – 05/16)
Responsible for the Strategy of Software Asset Management/ Software License
Managementwithin Heineken and all of it's operating companies.Handling vendors
like SAP, Microsoft, Oracle, IBM, Adobe, Symantec, Veritas and 20+ others.
Working with an offshore team and onshore service providers.Responsible for
budgeting and charging.Responsible for determining license impactfor all projects.
Responsible for integrating contracts of new OpCos and Joint Ventures.End
responsible for the EntitlementPosition.
Component Landscape Manager Licensing, Shell (07/12 – 04/15)
Responsible for the Landscape ofthe Global License Services (Software and
Infrastructure).Responsible for the Global License Service Team (5 resources)
meeting business requirements.Responsible for the team (2 resources) provisioning
the in house developed software.Developmentofa new global Software Licenses
Service. Supportprotected access to Shell Intellectual Property (IP) and prevent
intentional or unintentional disallowed use.Achieved huge costsavings by
optimizing License Portfolio.Service Improvement.Cognos Reporting
Implementation. Within this role I received several recognitions (Up to VP level) for
my contributions.
Global License Manager Projects and Technology, Shell (05/11 – 07/12)
Responsible for a $100M+ Software Portfolio.Coordinating role between Business
and Vendors. Determining optimal license positions and ensuring license availability.
Advising position in auditpreparations and EntitlementEvaluation Projects.
Productivity (VIP) Support, Shell (07/10 – 05/11)
After a traineeship in Scotland,setting up ITIL/SOx based supportin the
Netherlands
for Exploration and Production.
CONTACT INFORMATION
EMAIL: ARJEN@PROF-IT-GROUP.NL
MOBILE: +31641774699
EXPERIENCE SNAPSHOT
INDUSTRY EXPERTISE
 Banking & Insurance
 Food and Beverages
 Logistics
 Petrochemical and Oil Industry
 Telecommunications
TECHNICAL SPECIALIZATIONS
 Software (IT) AssetManagement
 Contract Management
 Service Management
EDUCATION
 Information Technology(BSc.)

2. PROF-IT-GROUP - 2 -
Application Technical Specialist, Shell (04/05 – 06/10)
For this International companyI maintained the Customer SupportCentres Equipment.
I was end-to-end responsible for Call Centres in Belgium,Brazil, France, Germany,
Greece, Ireland,Italy, Luxembourg,Nethelands,United Kingdom and South Africa.
Trained resources in India. Based on good results Ihave trained people from several divisions in Change Management
(London).
OTHER EXPERIENCE
Various, Various (07/98 – 04/05)
Various roles as Application Developer,Web Designer,House Style Designer and ProjectLead.
Clients:
 ABN AMRO Private Banking
 Interpolis
 LucentTechnologies
 Rodamco Europe
 Sanoma Publishers
 Shell Chemicals
 Shell Downstream
 Voerman International
Sales, Flora Holland (07/91 – 07/98)
Sales at Flower Auction.
EDUCATION
 Bachelor of Infornatics,Haagse Hogeschool;(BSc., Ing.)
 Rotterdam Business School
o MBA Change Management(module)
o MBA Managementof Technology and Innovation (Module)
 College => MTS Electronics and Commerce
TRAINING AND CERTIFICATIONS
 Tibco Spotfire Ceritification
 Flexera Certification
 Various Trainings atRotterdam Business School
o Managementof Technologyand Innovation
o Managementof Change
 Several Microsoft DevelopmentCertifications
 Several Oracle SQL/PLSQL Certifications
 Several COBOL Certifications
Disclaimer:
The named degrees/titles reflect the closest possible translation of national degrees in order to achieve a basis for
a global dictionary of qualifications. The correct degree and title is subject to national law.