1. Informationtechnology and service consultant professional
Vte.Lopez, Arg.
+54 9 11 41628727
Roxana.rojo@live.com.ar
https://www.linkedin.com/in/roxanarojo
1
Profile
IT professional withover25 yearsof experience workingwithseveral companiestodevelopandimplementtheirIT
strategy to supportthe businessevolution.
Experience
Zurich Group (04/2016 – current)
Head of LatAm MarketingCollaboration& ContentManagement
IT services,Group Functionand shared utilities.
Demand, delivery and service support managementfor Marketing & Communication Areas of Argentina, Brazil, Chile,
Colombia,Mexico andVenezuela.
Main accomplishment: support the implementation of global initiatives and engage the users to adopt the global
platforms.
Zurich Group (11/2011 – 08/2016)
Regional It Architect, LatAm
Group IT, International Life.
Supportof IT strategy design the ITarchitectural governance forthe LatAmRegion.
Supportof strategicprojects (Global,RegionalandLocal initiatives).
Delivery,releaseandservice support managementof regional solutions.
Lead of technologypartners
Main accomplishment: LatAm strategy for Life business 2011-2015; Implementation and support of regional
projectsforArgentina,Brazil andMexico;ApplicationRationalizationplan2015-2020.
NeorisConsultingArgentina(3/2004 – 11/2011)
BusinessManager
Responsible formyBusinessUnitpipeline,budgetanddelivery.
Responsible for the startup of SNEC (SAP Neoris Excellence Center) in Argentina to support SAP customers and
Neoris’sinternaldemands of proposals,projectsand training.
Maincustomers:ITprojectsandServicesof PetrobrasS.A (Oil&Gas), Total Austral S.A.(Oil&Gas),ZurichArgentina
(Insurance),Firstdata(Creditcard).
Main accomplishment: Service support management by SLA for SAP and Vignette C&CMat Petrobras Arg.; Project
deliveryof SAPPPimplementationatTotal Austral;Projectdeliveryof SAPCRMand BW at PetrobrasArg.;Leadership
of the SAP team of Data conversion and Cutover during Petrobras Regional Project (ProANI); Implementation of
several solutionsto update local platforms at Zurich Argentinainorder to automatize theirbusinessoperationsand
to improve their customer service (AEC quote for Life & GI ; Help desk; Siebel improvements for brokers and Siebel
Claims,SAPFIWorkflows).

2. RoxanaD. Rojo Roxana.rojo@live.com.ar
2
IndependentITConsultancy CompaniesDBM SyS S.A and GrupoXXI S.A. (1991 – 2004)
Co-founderand Account Manager
Start up,planning,budgetanddeliveryof mybusinessunit.
Main accounts: Phillip Morris Group (Massalin, Kraft food, ex-Suchard) , Grupo ASSA (JDEwards software),
Petroquimica Comodoro Rivadavia, Cefas, Artear SA, Multideporte, TyC sport, Siemens-Itron Business services
(PagoFacil),ArcorGroup, Pulte Homes,Obrasocial LuisPasteur.
Main accomplishment:successful companydevelopment;professional growthbydrivingmediumandlarge ITprojects
and leading teams of diverse technical background; experience in ERP implementations (nationalization & release
mgmt.;integration; migration.).
SidecoAmericana, Socma Group (1985 – 1991)
Functional & Technical Analyst
Development,implementationandsupportof core systems.Responsible for maintenance of financial modules.
Main accomplishment: experience indesignanddevelopmentinAS/400,integrationandsupportingservices.
Expertise
 Enterprise Architecture
 DeliveryandReleaseManagement
 Service Management
 ProjectManagement
 Software Development
Tools
Education
UniversidadTecnológicaNacional,1984-1989 (Sistemas,plan79).
Language
English(intermediate level)
 ITIL
 Agile development
 ASAP (AcceleratedSAP)
 Project Management methodology based on PMI
standards
 SAP
 Siebel
 iOne forinsurance
 JDEdwards
 Collaboration tools (eg. Sharepoint, Sitecore, Box,
Brightcove)
 Appsfor service desk(Remedy,Magic,Snow)
 Monitoring & scanning tools (Crownpeak, Analytics,
Veracode)
Methodology Software