Companies are increasingly faced with the challenge of finding and retaining the right knowledge talent to meet key business initiatives and project demands. Innovative companies are opting to venture outside of traditional staffing models to the on-demand economy, where experienced business experts are choosing to work independently.

1. Are You Using The Tools of The Future
to Find the Skills of The Future?
Meet Critical Business Initiatives with On-Demand Solutions
With guest speaker

2. 2© 2017 FORRESTER. REPRODUCTION PROHIBITED.
Guest speaker: Marc
Cecere, VP, Principal
analyst, Forrester
› As an analyst, I am an expert in the design
of organizations, especially IT, focusing on
their structures, processes, governance, and
culture, and I have helped redesign more
than120 shops.
› I joined Catalant to develop and execute our
enterprise sales plan. After 2.5 years of
leading the team, I launched a new Strategic
Partnerships effort for Catalant whereby I
manage our relationships with companies,
thought leaders, and influencers across the
talent and technology space.Rich Gardner, VP,
Strategic Partnerships,
Catalant

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Agenda
› Who we surveyed
› What we learned
› Three Catalant stories: How companies are using on-demand
knowledge to meet business needs
› Q & A

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11%
11%
12%
14%
15%
38%
Strategy and innovation
Sales
Advertising or marketing
Human resources/training
Finance/accounting
Operations
› 113 US decision-makers
across industries
› Firms with greater than
1,000 employees
› Looking to augment the
capacity of their team
Who we surveyed
Respondent levelDepartment
100% US
10%
34%
57%
C-level
executive
Vice president Director
Source: A commissioned study conducted by Forrester Consulting on behalf of Catalant, May 2017
Base: 113 US-based hiring and strategy decision-makers at firms with 1000+ employees

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Companies struggle to find
critical talent internally, so they
use a patchwork of staffing
methods to fill crucial talent gaps

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Companies
recognize that
specialized
talent is
essential for
business
success – but
are struggling
to get it
internally.
66%
AGREE THAT THE PRIMARY BARRIER TO
LONGTERM SUCCESS IS HAVING THE RIGHT
TALENT
88%
AGREE SPECIALIZED TALENT IS ESSENTIAL
TO LONG-TERM VIABILITY OF THEIR
ORGANIZATION
BUT
55%
SAY THEY DON’T HAVE THE RIGHT
TALENT IN THEIR INTERNAL WORKFORCE
TO GET THE JOB DONE.
Source: A commissioned study conducted by Forrester Consulting on behalf of Catalant, May 2017
Base: 113 US-based hiring and strategy decision-makers at firms with 1000+ employees

7. 7© 2017 FORRESTER. REPRODUCTION PROHIBITED.
Source: A commissioned study conducted by Forrester Consulting on behalf of Catalant, May 2017
Talent is
critical, and
there’s a gap.
But
competition,
cost and
availability are
maintaining
this gap.
“What challenges does your company face when attempting to staff
and retain top talent for key business initiatives?” (top 5 shown)
22%
28%
34%
37%
48%
Insufficient in-house recruitment resources
Inability to attract top talent
Low availability of specific skillsets
High cost of specific skillset
High competition for specific skillsets
Base: 113 US-based hiring and strategy decision-makers at firms with 1000+ employees

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Third-party
resource
strategy:
Firms must
understand the
differences
between potential
partners to select
the best one for the
job and leverage its
capabilities most
effectively.
Source: A commissioned study conducted by Forrester Consulting on behalf of Catalant, May 2017
“For the following business initiatives, indicate your company’s current
approach to hiring to meet personnel and capability requirements.”
Base: 113 US-based hiring and strategy decision-makers at firms with 1000+ employees
9%
11%
10%
13%
9%
14%
6%
6%
8%
6%
10%
8%
27%
19%
21%
22%
19%
22%
12%
23%
23%
7%
12%
11%
Implementing business transformation
initiatives
Developing digital capabilities
Getting customer insights
Assessing M&A targets
Sizing new markets
Identifying process improvement
opportunities
Independent consultant / subject matter expert
Boutique consulting firm
Large consulting firm
Outsourcing

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Firms that use on-demand
workers are satisfied when they
do, but navigating the on-
demand workforce still proves
difficult today

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More than one-
third of firms
today are using
on demand
experts to
support key
business
initiatives
– and those who
do report high
rates of
satisfaction.
Of those
companies using
on-demand experts
78%are satisfied
Source: A commissioned study conducted by Forrester Consulting on behalf of Catalant, May 2017
Base: 40 US-based hiring and strategy decision-makers at firms with 1000+ employees who currently use
on-demand knowledge workers
35%
of the organizations we
surveyed are currently using
on demand experts to staff
key business initiatives.

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What is holding
back adoption?
Firms cannot
find the right fit
for a good
price.
“What challenges does your organization face with on-demand
knowledge workers you currently utilize? (top shown)
28%
35%
40%
45%
50%
Inability to track their effectiveness
Difficulty integrating with existing teams
Lack of company specific knowledge
High cost
Difficulty finding right person/skillsets
Source: A commissioned study conducted by Forrester Consulting on behalf of Catalant, May 2017
Base: 40 US-based hiring and strategy decision-makers at firms with 1000+ employees who currently use
on-demand knowledge workers

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On-demand knowledge workers
can inject fresh thinking, but you
need transparency of capability
and price

13. 13
F500 Pharma Company Drives Fresh, Outside-In Thinking
The Customer’s Need
Customer’s commercial leadership team determined that accessing outside capabilities was a strategic
imperative across the business to spur innovation and help the company move faster. Catalant was
chosen as the provider of elite on demand work after an extensive market search.
Customer Center of Excellence took ownership to drive this elite independent work initiative throughout
the enterprise, and provide business leaders with a new set of tools.
Sample Project:
Japanese Market Research
Objective: Understand consumer media consumption in Japan for different patient populations.
Outcome: Matched with two-person team specializing in product launches in the Japanese market that
produced a report detailing key consumer preferences, including raw data; an analysis of market
research, and a set of recommendations for the customer’s new product launch.
Timing/Cost: 5 weeks, $50,000

14. 14
Global CPG Company Deploys Flexible, Expert Talent
The Customer’s Need
Customer created a separate, small team to operate independently and find new opportunities
to strengthen the customer’s go-to-market strategy outside their core products.
Catalant is a key supplier of bandwidth and expertise as they pursue these new areas.
Sample Project:
Market Modeling for New Products
Objective: Build a flexible model with different scenarios for a new consumption platform for
customer
Outcome: Matched with a former BCG project leader who built the model with input from the
core team
Timing/Cost: 2 weeks, $10,000

15. 15
F500 Technology Company Accelerates Research with
Virtual Bench
The Customer’s Need
Customer Sales Team conducts routine, ongoing research into prospective customer
accounts. This research, while critical to informing their sales efforts, reduces time spent by
that team on selling activities.
Leadership engaged Catalant to curate a virtual bench of ~5 independent consultants
available on-demand for this team’s research needs.
Sample Project:
Objective: Understand IT capital expenditure ROI in the Retail industry.
Outcome: Customer quickly engaged pre-vetted consultant from their virtual bench for a
fast-turnaround industry benchmarking study.
Timing/Cost: 5 business days, $5,000

16. Q & A

17. Thank You!