Archana G is a software engineer with over 3 years of experience in software configuration management and service delivery management. She has expertise in IBM software configuration and quality test tools like Rational Quality Manager, Rational Team Concert, and Rational Requirements Composer. Currently she works as a Rational Jazz Administrator for Accenture, where she is responsible for application administration, provisioning, troubleshooting, and software upgrades for various IBM collaborative lifecycle management tools. She has a Master's degree in Computer Science from PES Institute of Technology in Bangalore.

1. RESUME
Archana. G
“SaiRanga”, #613,
2nd
Cross, 7th Block,
Banashanakari 3rd Stage, E-Mail:archu_3011@yahoo.co.in
BANGALORE- 560085 Mobile: 9844907014
Career Objective:
To attain a challenging and progressive career that will enhance my learning curve in Software Configuration
Management.
Professional Summary:
 Having 3 years 11 months of experience in Software Configuration Management and Service Delivery
Management with domain expertise in IBM Software Configuration and Quality Test Tools.
 Hands on experience on WebSphere Application Server (WAS 7.x and 8.x).
 Hands on exposure in carrying out all the activities related to setup, maintenance and migration of IBM
Rational Quality Assurance Tools like Rational Quality Manger, Rational Team Concert and Rational
Requirements Composer, reporting tool like Rational Insight and Project Management.
 Exposure and knowledge of IBM Rational products in Thick client and web client.
 Well versed with SDLC and configuring the IBM Rational Products in hosting environment.
 Involved in helping clients across geographies in their daily activities while using the above listed tools.
 Integrating the various configuration tools and sorting out any aspects that arise.
 Closely working with IBM Development Team to report and fix any new product defects.
 Sorting out the various network issues encountered in liaison with clients and network teams to ensure
seamless access to all tools.
 Server builds and rebuilds to ensure new versions of software are made available to clients.
 Handling priority issues with most urgency in case of major downtimes and failures.
 License management for all Rational set of tools.
Technical Skills:
• Reporting Tool : IBM Rational Insight
• Time management Tool : Microsoft Project Server
• Change Management : Rational Team Concert v3.0,3.0.1.1, 4.0.0.1, 4.0.3 & 5.0
• Testing Management Tool : Rational Quality Manager v2.0.1.1 ifix02, 3.0.1.1, 4.0.0.1, 4.0.3 & 5.0
• Requirement Management : Rational Requirements Composer v2.0.0.2, 3.0.1.1, 4.0.0.1, 4.0.3 &
5.0
• Operating System : Windows 2007 & XP
• Server Operating System : Windows server 2003 & 2008
• Database servers : SQL Server 2005, 2008 & 2012
• Ticketing Tools : BMC Remedy ITSM
• Languages : C, C++, C#.net, VB 6.0, VB.Net
• Web Enterprise : HTML, JavaScript, Crystal Reports,
ASP.Net, AJAX, CSS, Servlets, JSP, JDBC

2. Trainings and Awards:
• IBM Rational Requirements Composer from Accenture
• RTC and Jazz Administration from IBM
• IBM Rational Quality Manager from Accenture
• Accenture Celebrates Excellence Award
Job Profile:
 Currently working with Accenture Services Private Ltd, Bangalore (since Feb 2011 to till
date.)
Project:
Name : Accenture Delivery Tools
Client : Accenture Global Delivery Excellence/ Accenture Methods and Tools
Duration : Feb-2011 ~ till now
Role : Rational Jazz Administrator
Team Size : 25
Description:
Accenture Delivery Tools are part of the overall Accenture Delivery Suite, provides a framework for
delivering our solutions. Accenture Delivery Tools for Development cover the entire software development
lifecycle for packaged and custom development engagements. These tools addresses every phase of
Software Lifecycle Development work (Assess, Design, Build, Run, Manage and Measure) and allow to
mobilize and deliver reliably, quickly and collaboratively and integrate tightly with other Accenture Delivery
Suite assets.
Responsibilities in above project:
 CLM [Rational Team Concert, Rational Requirements Composer, Rational Quality Manager] application
administration and support
 CLM [Rational Team Concert, Rational Requirements Composer, Rational Quality Manager]
provisioning and decommissioning
 Rational Team Concert application Users and License administration
 Rational Jazz and CLM tools related Trouble shooting software upgrade and Migration
 Independently handling the Rational CLM Application server software installation and configuration for
production, Staging and DR environment
 Independently handling the Rational Jazz and CLM Application server related issues from IDC
 Responsible for Installation and configure of IBM Collaborative Lifecycle Management (CLM-RTC,
RQM and RRC) v3.0.1.1/v4.0.0.1/v4.0.3/v5.0 server.
 Creating and Maintaining SQL databases for Jazz Team Server (JTS), change and Configuration
Management (CCM), Quality Management (QM, Data Warehouse)
 Solely responsible for the Uptime and Application Functionalities
 Setting up and configuring LDAP for all Collaborative Lifecycle Management Applications. (CLM-RTC,
RQM and RRC)

3.  Setting up RTC-MSPS and RTC-ITSM integration
 Integration between RQM and Clear Quest
 Integration between RQM and RequisitePro
 Troubleshooting the user issues as on day to day basis
 Providing training to end users.
 Handling priority issues with most urgency in case of major downtimes and failures
CLM Software upgrade from 3011/4001/403 to 5.0
 RQM Software upgrade from 2.0 to CLM 403
 RTC Software upgrade 2.0 to 3.0
 RTC Software upgrade from 3.0 to 4.0.3
 RTC Process Template upgrade
 Troubleshooting the server side issues
RTC
 Responsible troubleshooting of day to day RTC delivery & Rebase, Baselines merge issues
 Creating RTC component
 RTC Report administration
 RTC workitem management
 Jazz Source code administration
 Importing Default Process Templates
EDUCATIONAL QUALIFICATIONS:
⇒ Master’s Degree in Computer Science (MCA) from PES Institute of Technology, Bangalore (2009)
⇒ Bachelor’s Degree in Computer Science(BSc) from Sree Siddaganga College for Women, Tumkur
(2006)
Strengths:
• Adapt to any kind of environment
• Ability to deal with people diplomatically
• Good Communication Skills
• Self- driven takes initiative
• Hard working.
Hobbies:
Reading Magazines, Learning new technologies, solving puzzles, solving Sudoku and Browsing
I hereby declare that the information is true to the best of my knowledge.
Place: Bangalore
Date: Archana. G