This document provides a summary of a QA Engineer's qualifications and experience. The engineer has over 11 years of experience in quality assurance testing for applications in banking, healthcare, and other domains. They have expertise in test planning, automation, and ensuring software meets quality standards. The engineer is currently seeking new opportunities as their H1B visa expires in August 2018.

1. QA Engineer with Valid H1B Till August 2018
Arun Rajendran Mobile: +919880382623
prarun09@gmail.com
Summary:
QA Engineer with a proven track record of strategic QA vision, quick delivery, and demonstrated ability
to inspire/mentor quality assurance teams to implement latest QA programs for maintaining industrial
quality standards.
• 11 plus years’ experience in quality assurance activities involves Test planning, Prioritization ,QA
Estimation, Resource allocation, test designing and execution, maintaining test automation,
Reporting, Defining security test scenarios.
• Designing, preparing and executing automation scripts using Quick Test Professional - QTP
Automation Tool.
• Ownership of preparing and maintaining Test environments involving IBM WAS, WPS, SQL
across different release.
• Expertise in testing applications/products developed in Web, Mainframe, AS 400 and client
server in Banking & Healthcare Domain.
• SQL abilities to query and verify results in the database
• Experienced in defining Testing Methodologies, Test Plans and Test Cases, Verifying and
Validating applications and Documentation based on standards for Software Development and
effective QA implementation in all phases of Software Development Life Cycle (SDLC)
• Experience in an agile development environment. Worked as Scrum Lead for various sprints.
• Developed and provided data (on Requirement Coverage, Test case execution, Defects
uncovered, % of automation coverage etc.,) and quality review to senior management team.
• Leading an internal auditing team to streamline the process of all the projects (Impact analysis,
auditing & capturing the pros& cons of the project, report compilation & rollout, final report
submission).
• Implemented and established training programs related to products, Responsible for generating
new strategies and plans for improving quality of the product.
• Responsible for Upgrade Testing (DB Testing – DB2, Oracle and SQL) from one version of Product
to another version & Setting up security testing scan using QA Inspect.
• Lead the team in Completing Platform/GA certification for the Product to cater various clients’
needs.
• Exposure to Selenium automation and worked for few months in DMIP automation.
Achievements:
• Received FICO Spot Award Feb 2010 for supporting critical issues with SunTrust new
implementation. Also, appreciated by CTO for successful completion on this Project.
• Received FICO Spot Award Dec 2008 for take over RMS product take over from US to
India and independently supported Pinnacle reported issue.

2. QA Engineer with Valid H1B Till August 2018
• Received IBM Bravo Award Dec 2005 for certifying new business change for Suffolk
county Hurricane Katrina.
Professional Experience:
FICO Bangalore, Software Quality Assurance- Lead Engineer November-2007 to till date
IBM India Pvt Ltd, Bangalore. System Engineer Aug-2004-November 2007
Educational Qualifications:
Master of Computer Applications-University of Madras with 73%
Software Skills:
Hands on
Languages : COBOL, JCL, JAVA
Database : SQL 2008, Oracle 11g R2
Defect Tracking tools : Clear Quest,QC 10.00
Tools : QTP 11.0, QA Inspect, WID 7
Application/Web Servers : IBM Web Sphere 7, LDAP
OPERATING SYSTEM : OS/390, Windows7, OS400, AIX
Debugging Tool : File-Aid
Other Utilities : TSO/ISPF, VSAM, SPUFI
Environment Experience:
Database : DB2
Application/Web Servers : LDAP 6.1, IBM WPS
OPERATING SYSTEM : OS400, UNIX
Training Undergone:
Healthcare Concepts Training at IBM on September 2004
SAS Fundamentals Training at IBM on February 2006
FIRUP Training at FICO on March 2010,
QA Inspect Training at FICO on June 2012
Project:
Title Debt Manager
Role Software Quality Assurance-Lead Engineer.
Environment Windows, AIX, JAVA
Tool QTP
Description:
Debt Manager is a highly configurable and flexible and web software application, designed to address
the entire spectrum of requirements for all phases of the distressed debt lifecycle: collections,
recoveries, asset management, asset disposal, residual balance recovery, litigation, bankruptcy and
Agency Management. Debt Manager is ideal for organizations of all sizes, including those with multiple
product and risk portfolios, rapidly changing organizational hierarchies and dynamic business models.
The software is capable of managing portfolios of all sizes, ranging from tens of thousands, up to
millions of accounts with thousands of concurrent users operating at a single or multiple sites.
Responsibilities:

3. QA Engineer with Valid H1B Till August 2018
• As a Lead Engineer
o Lead automated regression execution on different releases and send daily status reports to
the management.
o Leading 10 member team includes Manual and Automation testing engineers.
o Responsible for QA estimation for all the modules of the project.
o Review and validate the defects logged by team members against the requirements before
it reviewed by Defect review board.
o Review and approve the test plan/case/report and track till it meets exit criteria.
o Expertise in Analyze the Requirement documents, Design documents and Business Rules.
o Arrange meetings with other application team for understating the requirement and defect
related queries. Work closely with development engineers in resolution of problems.
o As a Scrum Lead, conduct daily standup call with team status update and solving the
impediments of the each team members.
o Represent QA team in project status update calls and provide them the status on the
progress and any risk in delivering on time.
o Represent QA team in DRB meeting and explain other team members in understanding the
defect logged by the QA team.
• As a QA Engineer
o Involved in automating and executing test scripts for regression testing.
o Developed Driver Scripts and Reusable test scripts using QTP.
o Analyzing the test execution failures and modifying the test scripts as per changes in
application.
o Written user defined functions using VB script.
o Experience in creating BPEL process for testing the Web services exposed.
o Conducting various types of testing like Smoke Testing, Functional Testing, Regression
Testing, and GUI Testing to ensure the quality of the software
o Take complete ownership of testing the complicated modules like Agency Management,
DMS and delivered on time with high quality.
o Taken complete ownership on client escalated Scoring defects and delivered it on time.
o Derive scenarios and prepare test cases and test new modules introduced.
o Updated Test plans/Test cases based on any implemented changes.
o Responsible for creating security test plan, Scenarios, Creating Macros using QA Inspect for
security test run and involved in analyzing the reports as well.
Title Recovery Management System.
Role Software Quality Assurance-Lead Engineer.
Environment WEB (Java), Client Server (Cool Plex), AS400, Mainframe
Description:
RMS gives you the efficient recovery of charged-off and delinquent loans. It accurately manages the
application of payments for charged-off consumer loans and tracks legal balances versus actual
balances. RMS has functional modules that address the internal workflow, agency and attorney
management, bankruptcy, and collateral tracking-and reporting requirements. The next generation of
RMS (RMS NG), the client/server version of RMS, consists of the following modules: Dashboard
(including the Recoverer Work Screen sub module), Decision Manager, Online Batch Payments,
Correspondence and Reports, System Maintenance, Agency Audit, and Non-Collector Inquiry.
Responsibilities:
• As a Lead Engineer
o As an independent contributor responsible for complete end to end activities from
estimation till delivery.

4. QA Engineer with Valid H1B Till August 2018
o Representing QA team for weekly status meetings, Defect Review Meetings with
onsite coordinators which include discussion on Issues/Clarifications.
o Prepare hot fix test plan and identify the impacted areas for regression testing .Send it
to all the stake holders for approval.
o Provide estimate for QA activities(prepare test cases ,functional testing, test reports)
o Setup meetings with different groups for understating the defect or requirement.
o Review and approve the release notes which are delivered to client.
• AS a QA Engineer
o Helped Development team to understand or recreate the defect.
o Understand the client requirement or defect.
o Prepare and maintain the test case and test data for each and every defect.
o Modifying/maintaining automation scripts.
o Self learned the product functionalities and pulled the product to India from onsite.
o Trained one resource for backup in my absence.
o Training New Joiners about the Product and Processes Involved
Title MARS
Client Telstra, Australia,
Role QA Engineer
Environment Z/OS, JCL, COBOL, DB2
Description:
MARS is a business critical application for the Telstra Whole Sale unit, the business functions of
MARS includes Rating of terminating and originating calls, rating of local calls from Optus connected
customers and rating of Optus mobile network. The major process involves receiving interfaces files
from the CABS containing call charge records (CCR’s) which needs to be rated for originating and
terminating access, editing the CCR’s and validating and error correction of the same.
Responsibilities:
As QA Engineer
o Estimation, Creating Test Plan and Test Cases.
o Interacting with On-Shore team for clarification of requirements.
o Review of Test Cases, Testing, Preparing Test Reports and tracking bugs.
o Creating User Acceptance test plans and Matrices.
o Maintaining quality records and interacting with quality team for quality reports.
o Creating Master Test plan for New Business Impacts.
o Constructing Test Summary Reports after all the phase of Testing.
o Preparing the RCA for delivered defects.
Title Empire Health Insurance.
Client WellPoint-Empire BCBS, New York (U.S.A).
Role QA Engineer
Environment CS/90, PLASM & Portal.
Description:
Empire has been in the Health care business contains subsystem called PLASMPRO. This system is
for validation, adjudicates of claims submitted by providers and subscribers of Empire. This system
provides the functional capability to automatically adjudicate record, maintain and report processed
claims. Claims system processes 2 types of claims viz., Institutional and Professional Institutional Claims
are the bills submitted by hospitals, Extended Care Facility (ECF), Skilled Nursing Facility (SNF), Clinics
etc.

5. QA Engineer with Valid H1B Till August 2018
Responsibilities:
As QA Engineer
o Estimation, Creating Test Plan and Test Cases.
o Interacting with Customer for business and benefits changes on requirements.
o Review of Test Cases, Testing, Preparing Test Reports and tracking bugs.
o Gathering functional level test data for legacy based Claims processing system includes ITS
(Inter-Plan teleprocessing System).
o Creating User Acceptance test plans and Matrices (Claims).
o Maintaining quality records and interacting with quality team for quality reports
o Construction of test beds (data) for testing, using the functional requirements.

6. QA Engineer with Valid H1B Till August 2018
Responsibilities:
As QA Engineer
o Estimation, Creating Test Plan and Test Cases.
o Interacting with Customer for business and benefits changes on requirements.
o Review of Test Cases, Testing, Preparing Test Reports and tracking bugs.
o Gathering functional level test data for legacy based Claims processing system includes ITS
(Inter-Plan teleprocessing System).
o Creating User Acceptance test plans and Matrices (Claims).
o Maintaining quality records and interacting with quality team for quality reports
o Construction of test beds (data) for testing, using the functional requirements.