The Arbor Public Library aims to support the cultural heritage of its community by providing diverse information services and fostering a space for community engagement and technological learning. Established in 2004 in Tucson, Arizona, the library serves as a community center, information hub, and technology resource, emphasizing individual and community needs in its programs. The library's vision includes continually adapting to the community's evolving demographics and interests, with a focus on educational programs and outreach initiatives.

1. Arbor Public Library Pima County Public Library Tucson, AZ

2. Mission The mission of the Arbor Public Library is to be the place where the cultural heritage of the community thrives, the way to receive information is as diverse as the people who need it, and quality service is as plentiful as the ideas individuals bring in.

3. History and Background Founded September 2004 28 th library in the Pima County Public Library system Wilfred T. Sloan Technology Grant

4. Westside Development Area Southwest side of Tucson Just under 1,400 people Over half, 58.6%, of the residents are married 71.4% of families do not have children The largest age groups are people in their forties, fifties and twenties 35% of the population speaking a language other than English The average income is $56,396, which is higher than normal for both Tucson and the United States in general.

5. “ What We Are” Role in the Community Community Center a place for neighbors to congregate Technology Center A place to use and learn about emerging technologies Information Center Physical and Digital Research and Practical Skills Work, school and pleasure

6. Being a proud part of the Pima County Public Library System we naturally share the same vision, but as a branch we are here to grow as our community grows and to be a starting point for new possibilities. As we explore new possibilities we are counting on our staff to offer ideas and solutions and to carry those ideas and solutions out into our community so that there is a feeling that the members are an integral part of this process as well. As the years go by we will become an established and rooted part of the community and its traditions. We will become established because the community will think of us first in regards to meeting their needs and wants for information. They will know that we offer a place where their knowledge, culture, and experiences are respected and they can expand their aspirations, hopes, and dreams through any format they like whether it be through technology or print and paper. Our emphasis is on meeting individual and community needs - this is our reason for being, and it is the reason we are constantly refining our programs and services Vision Statement

7. Values Education Supporting formal and informal education Access Language, Transportation, and Affordability Service Staff will put patrons first Diversity Encourage all perspectives in our collection and in programming Community Serve the needs of those in our community Responsibility Have a vested interest in serving the needs of our neighborhood Dynamism Willingness to change as our community evolves

8. In keeping with our values and using what we know about the demographics of our community, we have a goal of adding an information literacy component to the curriculum of the current computer skills classes

9. The World at your Fingertips Practical Lessons for the Digital Age Classes for Community Members Relevant Topics Newly Renovated and Improved Computer Lab Six Week Sessions Convenient Location and Times Connect to Online, Library and Community Resources

10. Sample Curriculum Tuesday, 6:00 PM to 7:30 PM Career Planning Resume building websites, Job search engines, tips on negotiating for raises, conflict resolution in the workplace, How to transition from one field to another, resources for people who want to go back to school or learn new trades Thursday, 6:00 PM to 7:30 PM Traveling Smart value of a travel agent, where to find cheap accommodations, hidden treasures, best vacation ideas for kids, how to make a travel budget, when is the best time to travel, most important things to pack, travel safety

11. New Position: Community Programs Librarian Takes a leadership role in the design and implementation of new program Teaches some of these programs Supervises other employees who teach these programs Develops and administers surveys and other measurement devices to track the progress of these and other programs and services Analyzes results and prepares recommendations for improvements to programs and services

12. This Year’s Marketing Proposals Newsletter Word of Mouth National Public Radio Library Tours Speaking at community functions Flyers Businesses Community Centers

13. Assessment of “The World” Program Refer a Friend campaign Give students an incentive to invite their friends to future sessions Use the amount of “friends” to show us how positively past students have described their experience Surveys At the Start At the End Six months later