AR Followup Tips

The document discusses building rapport with insurance representatives in order to obtain necessary claim information and resolve denied claims. It states that developing professional relationships and making representatives feel comfortable can help obtain solutions. For example, after building a relationship over several calls, one representative provided status on nearly 100 claims after being asked to review legitimate claims. The document also discusses analyzing patient accounts thoroughly before contacting insurers about underpaid claims, as collecting underpayments can generate significant revenue.