This document summarizes the agenda and key discussion points from a problem gambling services webinar hosted by the Oregon Health Systems Division. The webinar covered state updates on upcoming trainings, data from the problem gambling helpline, and details of the GEAR program. It also provided updates on the Oregon Lottery's responsible gambling training initiatives and multi-cultural outreach work. Implementation work plans for the state's 2016-2020 problem gambling system improvement plan were also reviewed. Attendees would receive presentation materials and continuing education certificates via email after the webinar.

1. HEALTH SYSTEMS DIVISION
Problem Gambling Services
WELCOME
Problem Gambling All Providers
Meeting
Hosted by State Problem Gambling Service Staff
April 14, 2016
GotoMeeting Webinar
We will begin in a few moments…….

2. 2
Webinar Etiquette and Structure
• We will be administratively muting this call and recording it. You will
not be unmuted or allowed to verbally ask questions.
• You can use the chat box to ask questions at anytime during the webinar,
and we will read and answer at the end of each presentation.
• To minimize the GoToMeeting box from your screen, click on the orange
arrow button. Click again to bring it back.

3. Agenda Items
• Welcome (10 minutes)
• State Updates (20 minutes)
• Oregon Lottery Project Updates- Thais Rodick, OSL (20 minutes)
• Helpline Data and GEAR Program Updates– Greta Coe, OHA (15
minutes)
• PGS Implementation Work Plans- Greta Coe, OHA (15 minutes)
• Questions and Answers (10 minutes)
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4. Post Webinar
• PowerPoint, accompany documents and
CEU certificates will be emailed to you
next week.
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5. State PGS General Updates
Upcoming Training Opportunities:
 Still Time to Register
 2016 Focus on the Future Conference- Collaboration between
Washington and Oregon
– April 26-27: Preconference Workshops
– April 28-29: General Conference
– Crown Plaza, Portland
– Conference and Registration Information available at:
http://focusonthefuture.evergreencpg.org
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6. State PGS General Updates
 2016 Focus on the Future Conference- Oregon Breakfast
 If you are registered, you will receive an email invitation next week to attend a special
Oregon breakfast during the conference.
 When: Friday, April 29 from 7:30-8:30
 Look for signage at hotel.
 State Staff and Evaluation Contractor (Tom Moore) will be providing briefs updates and then
mostly networking the room to allow you to engage with them.
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7. State PGS General Updates
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 Next PGS All Provider Webinar/Meeting
June 16 from 9-10:30am.
To register:
https://attendee.gotowebinar.com/register/3342410162751075074
Agenda items being determined.
2016-17 Training Calendar now available listing out the monthly
prevention and treatment calls and all provider webinars and other
upcoming trainings planned.
Located at: http://www.oregonpgs.org/all-providers/workforce-
development/

8. State PGS General Updates
8
Upcoming Training
Opportunities:
 30th National Conference on
Problem Gambling
 July 15-16, 2016
 Preconference: July 13-14,
2016
 Tarrytown, NY (50 Minutes
North of Manhattan)
 For more information:
http://www.ncpgambling.org/training
-certification/national-conference/

9. State PGS General Updates
9
Upcoming Training
Opportunities:
 Oregon PGS Provider Annual
Gathering
 September 29-30, 2016
 Eagle Crest Resort, Redmond,
OR
 Mark your calendars. More
information to come in mid May.
For more information on this
location, visit: http://www.eagle-
crest.com/

10. State PGS General Updates
10
Upcoming Training
Opportunities:
 31th National Conference on
Problem Gambling
 July 14-15, 2017
 Preconference: July 12-13,
2016
 DoubleTree by Hilton, Portland,
OR

11. State Prevention Updates
• Prevention Call: May 12th from 10 am – 11:00 am. Email with link for
the call to be sent out the week of May 2nd.
• In partnership with Public Health the gambling data from the 2015
Oregon Health Teen Survey (OHT) will be cross-tabulating with other
risky behaviors. The data will tentatively be available for release in
June. You can find the 2015 OHT survey results at:
http://public.health.oregon.gov/BirthDeathCertificates/Surveys/Oregon
HealthyTeens/Pages/index.aspx
• Prevention Summit May 17th – 19th in Eugene at the Hilton. For more
information contact Roxann or your state Substance Abuse Prevention
Coordinator.
• Problem Gambling Adolescent Prevalence Study will be conducted
starting this month, last PG Adolescent Prevalence Study was in 2007.
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12. State Treatment Updates
• Treatment Call: May 4th from 3-4. Email and agenda to be sent out
next week.
• GPMS forms have been updated as of February 1, 2016. Please
start using the revised forms immediately. All updated GPMS forms
can be found on the Oregonpgs web page at:
http://www.oregonpgs.org/treatment-resources/. Currently in
process of getting the family gambler and client gambler surveys
and family and client satisfaction surveys translated into Spanish.
Hope to have completed and ready for use by end of April.
• New program policy statement released:
– Online counseling guidelines
– Concurrent services at multiple agency policy statement
– Both can be found at the Oregonpgs web page at:
http://www.oregonpgs.org/treatment/policy-statements/
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13. Policy Statements
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14. State Treatment Updates
• Performance Based Contracting Metrics
– 95% completion of Gambling Client Enrollment surveys
– 90% of clients seen within 5 business days (access/wait time)
– 90% of reporting submitted within contractual requirement timeframe (3
data points- enrollment, discharge and encounter data)
– 100% penetration rate reached for counties/direct contractors for July 1,
2015 – June 30, 2016.
– 100% of yearly allocation spent on gambling treatment services for July
1, 2015- June 30, 2016.
• For more information on Performance Base Contracting Metrics, visit:
http://www.oregonpgs.org/treatment/performance-metrics/
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15. Questions
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16. Oregon Lottery Project Updates
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Presented by:
Thais Rodick and Stacy Shaw
Oregon Lottery

17. Discussion Topics
• Problem Gambling Treatment Awareness Television
– The Couch: Gambler
– The Couch: Significant Other
– The Couch: Radio
– Media Support
• Responsible Gambling Training
– Retailer Frontline Staff Training
– Lottery All Employee Training
– Future Training
• Multicultural Outreach
– New collateral
• OPGR.org stats for February and March
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18. Problem Gambling Treatment Awareness
Television- The Couch- Gambler
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https://www.youtube.com/watch?v=1EfJjooAUDs

19. Problem Gambling Treatment Awareness
Television- The Couch- Significant Other
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https://www.youtube.com/watch?v=XRFwQBFwRVM

20. Problem Gambling Treatment Awareness
Radio
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21. Media Support
January February March April May June
28 4 11 18 25 1 8 15 22 29 7 14 21 28 4 11 18 25 2 9 16 23 30 6 13 20
Problem Gambling Bowling Night The Couch The Couch
TV
Hispanic Radio
General Market Radio
Outer Market Radio
Digital
Facebook
Google SEM
Responsible Gambling Myth Busters
TV
Digital (GamTalk)
Facebook
Google SEM
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22. Responsible Gambling Training
Retailer Frontline Staff Training
• Developed with input from:
– Video lottery retailer owners & senior management
– Video lottery retailer frontline staff
– Industry experts
– Retailer facing Lottery staff
– Oregon stakeholders
• Interactive and easy to access
– 30 minute on-line module
– Register via Lottery retailer website
– Promoted by owners and Lottery staff
• Pilot Retailers
– All retail locations of the Video Lottery Advisory Panel retailers - 250 high
volume, high profile video lottery retail locations
– Training begins mid-May
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23. Responsible Gambling Training
Retailer Frontline Staff Training
• Roles Video
• Offering Brochure Video
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24. Responsible Gambling Training
All Lottery Staff Training
• Developed with input from:
– Lottery player and retailer facing staff
– Cross section of internal Lottery staff
– Industry experts
• Required Training
– All staff required to take annually via iLearn
– Training begins June, to be complete by July
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25. Responsible Gambling Training
Future Training
• Video Lottery Retailer Rollout
– July thru December
• Traditional Lottery Retailer Pilot
– Develop content specific to traditional retailer issues
– Select chain retailer to pilot
– Expected pilot in Q4
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26. Multi-Cultural Outreach
• Asian Language Collateral
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27. Multi-Cultural Outreach
• Asian Language Collateral
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28. OPGR.org clicks to the web site
February 2016
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February 2016 saw 89,798 clicks to
opgr.org
30,366 - Google
59,432 - Facebook

29. OPGR.org clicks to the web site
March 2016
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March 2016 saw 110,783 clicks to
opgr.org
35,165 - Google
75,618 - Facebook

30. Questions
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31. Helpline Data and GEAR Program Update
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Presented by Greta Coe, PGS Manager

32. Helpline Data
Reminder:
• Helpline monthly data/referrals is available at:
http://www.oregonpgs.org/research-data-surveys/
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33. GEAR
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34. GEAR
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35. GEAR
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36. GEAR Data
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0
50
100
150
200
250
FY 01-02 FY 02-03 FY 03-04 FY 04-05 FY 05-06 FY 06-07 FY 07-08 FY 08-09 FY 09-10 FY 10-11 FY 11-12 FY 12-13 FT 13-14 FY 14-15
Gear Enrollments Since Inception
Gear All X 10
• FY 10-11 budget completely cut
• The "All" line is total enrollments /10 -- proportional to demonstrate
similar trend

37. GEAR Data
GEAR Average Age
July 11 - June 15
(Years)
All 174 51.5 14.4
Males 59 45.7 12.7
Females 115 54.5 14.2
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Females significantly more likely to be older
Gear clients significantly more likely to be older than out patient clients (46.9 years old)

38. GEAR Data
38
33.9
66.1
GEAR Gender
Males
Females
Significantly more likely to be female compared to outpatient
Outpatient FY 14-15: 53.6% male

39. GEAR Data
Other Notes of Interest:
• Somewhat more likely separated or married than outpatient
gamblers.
• GEAR significantly more likely to report higher educational level.
• Significantly more likely from helpline 66% compared with 26.3%.
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40. Questions
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41. PGS Implementation Work Plans
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Presented by Greta Coe, PGS Manager

42. PGS Implementation Work Plans
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Six Implementation Plans
• Initiative 1- Collaboration
• Initiative 2- Workforce Development
• Initiative 3- Integration
• Initiative 4- Prevention, Treatment and Recovery Services
• Initiative 5- Rural Services
• Initiative 6- Funding and Reimbursement
Implementation work plans are current located at
http://www.oregonpgs.org/about/2016-2020-oregon-pgs-system-
improvement-plan/.
Open for feedback on additional activities until April 30, 2016

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44. Questions
44

45. Contacts
• Greta Coe, Problem Gambling Services Manager
– Greta.l.coe@state.or.us; 503-945-6187
• Roxann Jones, Problem Gambling Prevention Specialist
Roxann.r.jones@state.or.us; 503-947-5548
• Patricia Alderson, Problem Gambling Administrative Support
– Patricia.alderson@state.or.us; 503-945-9710
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46. Final Notes:
• PowerPoint, accompany documents
and CEU certificates will be emailed
to you next week.
Thanks for your participation in this
webinar, and for the work that you do
every day!
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