1. 3/18/14 DR Call
This is distributed to all supervisors to assist in communicating information to your
teams. Please no further distribution of any status reports that contain employee
names. New topics this week or content updates to older topics will be shown in red.
HR (Susan DeGrace (not available)
Weekly Sales and Opportunities: Attached. March YTD summary of strategic
product calls/presentations is as follows:
Sales Compensation (Anita) Anita provided direction to the DRs on setting TBR
targets (do not go below Rob’s DR level) and NSR targets (go as low as possible to reflect the
modules supported).
Supervisor Action Items:
2014 GoalSetting: There are several resources available to help guide you through the
process. These resources are located within Amplify in the Help & Tutorials section of the
myGoal Plan & myPerformance Plan modules as well as on the Amplify Training page of
OneStop. Recordings (all under 30 minutes in length) Performance Management and
Navigation – Part I, Performance Management – myGoal Plan – Part II, Performance
Management – myPerformance Plan (Appraisal) – Part III. Quick Reference Guides
 myGoal Plan – Entering Business Goals
 Submitting & Approving Goals
 Cascade (copy) & Link Goals
Anita’s Tech Team 2014 goals can be found by clicking 2014
Goals Hansenv3. In goal setting, all supervisors should develop
Required and Stretch Objectives for their teams. Examples can
be found on page 1 of Talk Points for 2014 Goals.
2014 GoalInput Schedule:
When Responsibility What Needs to Be Done
Feb 20th to March 24th All Tech Team
Employees
Enter your 2014 goals (see Amplify topic above).

2. Supervisor Call: Meeting notes from the 3/18 call can be found using this link Supervisor
3-18-14 Mtg Notes. The next call is April 3rd
and the agenda can be accessed using this link
Supervisor 4-3-14 Agenda. Please communicate agenda topics to Danny or Karen.
myCareerProfile and TalentTrak to begin transition to Amplify: The
enhanced myCareer Profile inside of Amplify will launch to all management employees in late
March, 2014 and replaces both the myCareer Profile in Taleo and the Talent Trak Profile. In
order to make this transition as seamless as possible for our employees, profile information
contained in these systems will be automatically transferred to Amplify during March. If
employees have profile updates after February 28th, they should hold those edits until their
Amplify myCareer profile launches to them.
CECP Certification in Birmingham: A 4-day Ethernet certification course
administered by the Carrier Ethernet Academy will be offered in Birmingham, AL, 5/19-
22. An expense estimate request will be sent to the DRs although as we have done in
the past, we encourage local attendance so that airfare and lodging is kept to a
minimum.
Compliance Training:
 Due Thursday, April 10th
, AT&T Code of Business Conduct (Course
#61044831). Click AT&T Code of Business Conduct 2014, click “Book This Course”,
click “OK” and click “Start Course”.
 Due Friday, April 18th
, Emergency Preparedness (Course #60815857). Click
Emergency Preparedness click “Book This Course”, click “OK” and click “Start
Course”. Special Instructions: This course may be on a 365-day schedule, meaning it
won’t change to incomplete/expired until the date you took it last year. Go ahead and
take the course now – you need to take it earlier this year to meet the 2014 due
date. Select “Retake Course”, it’s a button following the “Review Course” button. This
will reset their date and will allow you to take it and get credit for 2014.
 Due Thursday, July 24th
, Schedule of Authorization and Schedule of Delegation
(SOA/D) Refresher Training. Please note, upon completion you will not receive an
acknowledgement or completion, and no further action is necessary. Yvonne Griego will
be tracking completions in Brainshark.
o SOD Training Part 1 - POLICY - applicable to all ABS segments (40 minute
recording).
o SOD Training Part 2A - WHOLESALE PROCESS -Classic Wholesale, IBM & SI
Sales and GCS (25 minute recording).
Important Date Recap (all times are COB unless otherwise specified)
March
 3/18, Tuesday,Chicago Tech Conf.estimate due (DRs)
 3/18, Tuesday,9:00 ET,SupervisorCall
 3/18, Tuesday,4pm ET, Quarterly Update on AT&T Customer
Experience (all) View the webcast here
 3/21, Friday,BSMAincreasereflects on paycheck(all)
 3/21, Friday,Dallas TechConf.estimate due (DRs)
 3/25, Tuesday,last day to submit 1Q Service ExcellenceAward
nominees(all)
April

3.  4/3, Thursday,12:30 ET,Supervisor Call Supervisor 4-3-14
Agenda
 4/10, Thursday, AT&T Code of Business Conduct2014
compliance coursedue (all)
 4/18, Friday, Emergency Preparedness compliance coursedue
(all)
July
 7/24, Thursday,SOA/SOD refresher trainingcompletiondue (all)
News of Interest:
Tech Team Forms Now on Sharepoint: Common weekly and monthly forms used
by Anita’s DR team and by the supervisors can now be found here: Tech Sales FORMS. The
most recent form will always be on the Sharepoint.
2014 AT&T AuthorizedU.S. Holidays (excluding Puerto Rico)
Reorganization: Rob Dapkiewicz announced the Wholesale Domestic reorganization on
3/5 (attached email).
Chatter DesktopUpgrade: Per Christina Pratt in Daily Chatter on 3/8, if you receive a
Chatter Desktop Upgrade notification, please go ahead and install. There will not be any visible
differences in the application on your end.
Coordinatingyour Health Savings Accounts! During Annual Enrollment last
year, HSA participants opened a Health Savings Account (HSA) with Fidelity Investments®, the
new financial institution receiving HSA payroll deductions. If you may have an HSA balance
with Optum Bank, You have three choices in managing your Optum Bank HSA.
1. Keep your balance in your Optum Bank HSA. Any funds remaining in your Optum
Bank HSA may continue to be used for qualified health care expenses. You should be
aware Optum Bank will begin applying standard account maintenance fees against your
HSA balance beginning in 2015.
2. Transfer it to your Fidelity HSA. Fidelity HSA account maintenance fees are covered
by AT&T. For details on how to transfer your account to your Fidelity HSA, review the
Transition Guide. Employees can now take advantage of the Paperless Transfer
process which is outlined in the guide. Contact Fidelity at 800-416-2363 or
www.netbenefits.com/att for questions about managing your Fidelity HSA or transferring
your HSA balance from Optum Bank.
3. Transfer it to any other HSA provider. Since the HSA is your personal account, you
have the option of transferring it to the HSA provider of your choice.
Still not sure what to do? You may also contact Optum Bank at 888-347-5470 or
www.optumbank.com for more information on managing your Optum Bank HSA.
Reminder: Quarterly update on the AT&T customer experience: Tuesday,
March 18, 4 p.m. - 5 p.m. ET. Click here to register and add the event to your calendar. View
the webcast here on March 18.
New Employee Rate Plan Calculator: Our new Employee Rate Plan Calculator
helps you decide on the best rate plan, devices and features for you. And you'll be able to see
how much you're saving compared to retail price. Once you have determined what plans are
best for you, new customers should go to the EMO site to begin the process to establish new
service. Existing customers should go to myatt.com to manage your account.

4. Recognition and Incentive Plans:
Upcoming ServiceAnniversaries:
 March: Tracy Palumbo, 30 years
 April: David Jetmar 4/16 and Gina Cappuzzo 4/18, 30 years
2014 Incentive Program: In development
2013 Incentive Plan: All 2013 Incentive points have been
issued. Announcement for 3Q/4Q Scaling Solutions was made Thursday,
3/13.
2014 Simply the Best and Partner Recognition: 2014 program has been
approved, funding being determined. All January and February nominations have been
received as of Friday, 3/14.
Service ExcellenceAward: It takes just a few minutes to submit a
Service Excellence Award nomination!
Technical Conferences:
Technical Forums:
April 8/9 – Chicago (invites are out, expense estimate due Tues, 3/18): Hilton Chicago Indian
Lakes, 250 W. Schick Rd, Bloomingdale, IL 60108
April 22/23 – Dallas (invites are out, expense estimate due Fri, 3/21): Hilton Anatole, 2201 N
Stemmons Freeway, Dallas, TX 75207
May 13/14 – Tampa: Sheraton Tampa East, 10221 Princess Palm Avenue, Tampa, FL 33610
June 10/11 – Anaheim
July 8/9 – San Ramon
July 22/23 – Virginia
Comptel, Las Vegas, 3/17-19. Danny Summerfield to attend. Customer meetings are planned
with vUnity, West IP, Nitel, Comlink, SWITCH: customer visit with iPass, IKANO, TeleQuality,
Communications, Inc, Bullseye Communications, VOIPStreet, Fractel, American Broadband,
Victory, Belair Internet, Integrated Broadband
ITW, Chicago, 5/12-14. Danny Summerfield, Paul Marek, and Tim Lynch will attend. Customer
meetings are planned with Telefonica, Orange, France Telecom, Earthlink, Cable and Wireless,
Airespring, NTT, T-Systems, Google (possibly), NiTel, Equinix, TelX, Global Capacity
Training and Certifications: In an effort to reduce the size of this
newsletter only current training events will appear in this section. Links to technical,
management, and other training can now be found on the Tech Team Sharepoint by clicking
2014 Tech Team Training and Certifications
TechnicalLeadership CouncilUpdate: Rise Frankel held a status call for the
Technical Leadership Council on Friday, 3/14. Most of the meeting was dedicated to the TSC
“New to Title” curriculum. As you will see on page 4 of this presentation New to title for Council
3-14-14 Dist, many of the course offerings might be of interest even to a seasoned TSC looking
to expand their knowledge. Most courses are virtual. Upcoming courses are shown in slides 8-

5. 10 here: Tech Leadership Council-Training Delivery Plan 3-14-14. More info and course signup
can be found here: New to Title Website
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