This document summarizes research conducted by Google/Ipsos MediaCT in March 2013 on internet usage among baby boomers. Some key findings include: 1) The internet is an everyday part of boomers' lives and is their top source for gathering information, with time spent online equal to time spent watching TV. 2) Most boomers watch online videos on YouTube and one-third spend more time watching online videos than TV. 3) Social networking sites like Facebook are used daily by most boomers, with over half following groups or organizations. 4) Search is a major driver of both online and offline actions for boomers, with 91% having taken action as a result of search.

1. Google Confidential and Proprietary 11
2013 Boomers Research
Summary
Google/Ipsos MediaCT
U.S., March 2013

2. Google Confidential and Proprietary 22
Objective
To gain a better understanding of the boomers and seniors audience,
particularly in terms of their behaviors related to decision making and
how they search for information via both offline and online channels.
Methodology
15 minute Attitude & Usage survey to examine attitudes and
behaviors among a total of 5,100 U.S. respondents; recruited from
March 6th to March 18th, 2013
• N=4,080 Boomers ages 45-66
• A general population control cell of 1,000 respondents ages
18–64 year olds was also included for comparison purposes

3. Google Confidential and Proprietary 33
Key Findings
The Internet is an everyday part of boomers’ lives; it is the top source
for gathering information on topics of interest with time spent online
equal to TV. As an advertiser, it is critical to be present across many digital
platforms in order to engage this audience. Online video, search, and social
networks build upon each other.
A large majority of boomers watch online video with 84% of boomers
reporting YouTube as the preferred site. 1 in 3 Boomer online video
viewers spends more time watching online videos than TV.
Social networking sites are used daily by the majority of boomers with
Facebook ranking #1 as the most used social network. More than half
follow a group or organization on a social platform.
Search is a major driver of both online and offline actions for boomers -
91% have taken action as the result of search. Relevancy, familiarity, and
trust are equally important in influencing which search results are clicked on.
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2
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4. Google Confidential and Proprietary 44
Key Findings
Along with PCs, boomers are using mobile phones and tablets to access
the Internet. 41% use phones with advanced internet capabilities (including
smartphones), and 20% use a tablet. Further, multi-screen use is common with
78% of mobile device owners reporting using more than one device at a time.
This audience is involved and/or interested in a variety of US societal
causes and government-related issues surrounding healthcare, senior
advocacy, and retirement planning. Online media platforms drive strong
awareness as well as action via website visitation, content sharing and online
advocacy.
Senior living is an important topic to this audience - 68% of boomers
actively search for information about senior living options. The internet
is the number one source with 43% going online, while 68% think it is important
to be able to find senior living information online.
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6
7

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Internet is the #1 source used to gather
information; time spent online equal to TV
Sources used to learn more about a topic of interest
Q1: Approximately how much time do you spend on each of the following activities in an average week? Please select an amount of time for each activity.
Q6: We'd like to get a sense of how you typically gather information on topics that interest you or that you want to learn more about. Select all the sources you use to
gather information.
Base: Boomers (n=3,731)
15hrs
Time spent online in
an average week
15hrs
Time spent watching TV in
an average week
Direct Mail
Radio
Brochures
Magazines/Newspapers
Television
Internet
64%
51%
35%
34%
31%
84%

6. Google Confidential and Proprietary 66
News & weather most accessed type of information
online, followed by shopping and discounts
Information accessed online – past month
Q5: Which of the following type(s) of information have you accessed online in the past month? Select all that apply.
Base: Boomers (n=3,371)
67%
59%
46%
47%
46%
41%
37%
41%
36%
36%
31%
30%
29%
28%
28%
News & Weather
Shopping
Coupons or discounts
Gaming
Food Information
Medical
Finance
Entertainment
Restaurant information
Navigational
Travel
Sports
Government
Health & fitness
Technology

7. Google Confidential and Proprietary 77
45%
26%
26%
20%
15%
9%
5%
YouTube
Facebook
Netflix
Hulu
Yahoo! Video
MSN
AOL
MySpace
Majority of boomers watch online video; YouTube
is the most used online video website
Online video websites used
84%
6 in 10Boomers watch online video
Q3: Here is one more list of online activities. Which of these activities do you ever do online? Select all that apply
Q13: Which of the following online video websites (e.g., YouTube, Yahoo! Video, Hulu) do you use to watch online videos (including all online content such as videos, shows,
movies, etc.)? Select all that apply.
Q

8. Google Confidential and Proprietary 88
Some Boomer video viewers even watch more
online video than television
32%
of Boomer online video users spend
more time watching online videos than TV
vs. 27%
of general pop

9. Google Confidential and Proprietary 99
News, humor, TV shows / movies, and music are
the most watched types of video
Types of video like to watch (top choices)
Q14: Which of the following kinds of online videos (including all online content such as videos, shows, movies, etc.) do you like to watch?
Base: Online Video Users, Boomers (n=2,394)
34%
31%
30%
29%
21%
19%
16%
News Humor Full-length movies
& TV shows
Music Weather Food & cooking Sports

10. Google Confidential and Proprietary 1010
Online video viewing prompts action among
boomers
93%
3 in 4
47%
39%
38%
32%
25%
19%
of online video watchers have taken action as a result of online video
Forwarded a link or video to someone
Clicked on a link I was interested in
Searched online for more information
Looked for related online videos
Posted a comment on the video
Rated a video
Q17: Have you ever taken any of the following actions as a result of viewing videos (including all online content such as videos, shows, movies, etc.) on online video websites
(such as YouTube, Yahoo! Video, Hulu)?

11. Google Confidential and Proprietary 1111
Q4: How often do you go online using an Internet-enabled device to do the following every day?; Q11: Which of the following social networking sites (like
Facebook, Google+, MySpace, etc) do you use or are you currently a member of?
Social networking sites used daily by most
boomers; Facebook ranks #1
27%
25%
25%
16%
11%
13%
3%
2%
2%
3%
Google+
LinkedIn
Twitter
Classmates.com
Pinterest
MySpace
Tumblr
Foursquare
Reddit
Other
97%
71%
Boomers (n=1,832)

12. Google Confidential and Proprietary 1212
Boomers engage in a variety of activities on social
networks
Q12: Which of the following do you typically do while on social networking sites (like Facebook, Google+, MySpace, etc)?
Activities done on a social network
57%
Follow a group or organization
43%
Post and watch videos
27%
Support a cause
46%
Update my status

13. Google Confidential and Proprietary 1313
#1 Use a search engine* 82%
#2 Read or write personal email 80%
#3
Look up maps, driving directions, or
public transportation information 71%
#4 Shop for products or services 71%
#5 Visit social network sites 64%
Search, followed by email are top online activities
for boomers
Top 5 activities done online
* Search is the #1 source used to gather info
Q2: Which of the following activities do you ever do online? Select all that apply.
Q3: Here is one more list of online activities. Which of these activities do you ever do online? Select all that apply.
@

14. Google Confidential and Proprietary 1414
Traditional media, family, and friends drive online
information search
Sources prompting an online search – at least weekly
Q7: How often, if ever, do you see or hear about a topic that interests you from the following sources and then search for information online? Select one for each.
Base: floating
Spouse/significant other 59%
Television 58%
Radio 50%
Magazines/newspapers 48%
My children 48%
Friends 40%

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Like online video, search prompts action
Q10: Which of the following actions, if any, have you taken as a result of using search engines (like Google, Yahoo!, Bing, etc.)? Please select up to three responses.
Base: Search Users (n=4,792. Base: Online Video Users (n=5,152)
91%
of search users take action as a result of a search
57%
49%
38%
37%
32%
Visited a retailer/store
Talked to others about something I learned from a search
Looked for more information online
Called or contracted a business, store or organization
Thought more favorably about a topic of interest

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Boomers are using mobile platforms to access to
online resources and content
Online sources used to gather info on mobile
Q18: Which of the following types of mobile devices, if any, do you use regularly? Select all that apply.
Q21: Which, if any, of the online sources have you used on your device to gather information on topics that interest you or that you want to learn more about?
Base: Boomers who gather information on a mobile device
Boomer smart phone users v. tablet users
20%use a tablet
41%use a mobile phone
with advanced
capabilities
74%
73%
71%
50%
44%
37%
75%
67%
75%
61%
66%
58%
Social networking sites
Emails
Search Engines
News Websites
Online video websites
Blogs or message boards
Mobile
Tablet

17. Google Confidential and Proprietary 1717
…and engaging with other screens simultaneously
and sequentially
Q22: Do you ever use more than one device at the same time (i.e. watching TV while using your PC or laptop)?
Q23: Do you ever look for information on one device and continue on another? For example, you might be looking for information on your mobile device, but then go on your
PC to examine further, or vice versa.
Base: Smartphone and Tablet Users, Boomers (n=1,889)
Simultaneous
78%
Sequential
67%
17%19% 67%31%49%
PC
TV
Smartphone

18. Google Confidential and Proprietary 1818
Boomers are involved and interested in a variety
of societal causes and movements
Source: Ipsos MediaCT 2013 Boomers/Seniors Research Study; P1: Are you currently involved in any of the following type(s) of causes or
movements? Base: 5,100; P3: How interested are you in getting involved in each of the following type(s) of US societal causes or
government related issues in the future? Select one for each.
Healthcare 71%
Social Security 71%
Medicare 65%
Retirement 60%
Senior Issues 60%
Medical Research/Disease Prevention & Awareness 58%
Affordable Home Energy 57%
Disability Rights 48%
Joblessness 46%
Medicaid 46%
Top 10 US societal causes & issues:
Interest in future involvement
62%of boomers and seniors
currently participate in a
cause or movement

19. Google Confidential and Proprietary 1919
Health and financial issues are top of mind for
boomers
Source: Ipsos MediaCT 2013 Boomers/Seniors Research Study; B1: Now we would like to ask you your opinion on a variety of
topics. Again, there are no right or wrong answers. We are simply interested in your opinion. Please indicate how much you agree
or disagree with each of the following statements. Base: Boomer & Seniors (n=5,100)
60%
53%
50%
49%
38%
34%
33%
31%
29%
28%
Am concerned about my health
Want to keep earning money to retire more
comfortably
Look forward to retiring/doing what I want
Need health insurance
Keep working b/c income from other
sources isn't enough
Feel confident and proactive financially
Often donate my time/money to a cause
Feel confident in my estate planning
Have a job that keeps me fulfilled
Have a job that is fun/enjoyable

20. Google Confidential and Proprietary 2020
Almost half of boomers use the Internet to find
information specifically related to senior living
Sources used to gather information about senior living services
C8: Which of the following sources do you use to gather information about services related to senior living?
Base: Boomers (n=4,080)
68%of boomers actively
seek information on
services related to
senior living
49%
43%
27%
25%
20%
20%
16%
16%
11%
Word of mouth
Internet
Friends
Brochure or catalogues
Television
Professional expert
Spouse/significant other
Magazines/newspapers
Direct mail

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Participation and communication to others about
causes & issues happens online
3 in 5share or communicate
information about a cause
to others
65%read articles and visit cause-
related websites
to stay updated
20%follow, like or +1 a
cause-related group or
organization online
Among Boomers currently involved in cause
P5: How do you typically share or communicate information about US societal causes or government related issues with others?

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C10: Thinking about this stage of your life, how important is it to you to be able to access information online related to senior living for yourself or others?
Base: Boomers (n=3,294)
Accessing senior living information online is
important to most boomers
70%of boomers believe it is
important to be able to
access information online
related to senior living

23. Google Confidential and Proprietary 2323
Boomers are most focused on quality of care and
cost when considering senior living options
C7: Thinking about the inability to care for yourself or other family members, which of the following factors are important you
you when deciding on senior living (e.g. retirement communities, assisted living, nursing homes) arrangements?
Base: Boomers (n=4,080)
66%
66%
44%
36%
34%
32%
28%
Quality of care
Cost
Proximity to children
On-site activities
Ability to live with spouse/significant other
Transportation
Ability to have pet
Important factors when deciding senior living arrangements