The document presents a workshop by Moore Corporation on approaching customers through digital media, highlighting the digital landscape in Vietnam as of July 2015. Key sections include market trends, online behavior patterns, and the importance of various digital channels such as social media, search engines, and email for effective customer engagement. The workshop emphasizes the need for data-driven marketing strategies and measurement of digital activities to enhance customer connections.

1. APPROACH CUSTOMER
ON
DIGITAL MEDIA CHANNEL
BY MOORE CORPORATION
Workshop “Approach Customer on Digital Media, 14/07/2015

2. TABLE OF CONTENT
1. MARKET LANDSCAPE
2. MARKET TREND
3. DISPLAY
4. SEARCH
5. SOCIAL
6. OTHER CHANNEL
7. KEY MEARSUREMENT
Workshop “Approach Customer on Digital Media, 14/07/2015

3. 1. MARKET LANDSCAPE
1. MARKET LANDSCAPE
Workshop “Approach Customer on Digital Media, 14/07/2015

4. In Asia:
Internet Users: 7th
Digital Access Index: 0.31
Smartphone Users: 15th
In the world:
Population: 14th
GDP Growth Rate: 2nd
Internet Penetration Rate: 39%
Source: Vietnam Digital Landscape 2015Workshop “Approach Customer on Digital Media, 14/07/2015

5. 82.4
12.9 15.8
90.5
39.8
128.6
0
20
40
60
80
100
120
140
POPULATION INTERNET USERS MOBILE
SUBSCRIPTION
Millions VIETNAM CHANGES FROM 2005 TO 2014
2005
2014
Number of Internet Users increased more than 3 times and number of
Mobile Subscription increased 8 times in 2014 when comparing with ones
in 2005
Source: Vietnam Digital Landscape 2015Workshop “Approach Customer on Digital Media, 14/07/2015

6. 0.2
3.3
10.7
14.7
17.7
20.8
22.8
26.8
30.6
34.9 36.1
39.8
0.3% 4.0%
13.0%
17.6%
21.0%
24.5%
26.5%
30.8%
34.8%
39.3% 40.2%
43.8%
-
5
10
15
20
25
30
35
40
45
2000 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014
0.0%
10.0%
20.0%
30.0%
40.0%
50.0%
60.0%
Million
VIETNAM INTERNET USERS
The number of users Penetration rate of population-base
Internet Users account for 44% Vietnam Total Population
Source: Vietnam Digital Landscape 2015Workshop “Approach Customer on Digital Media, 14/07/2015

7. 1. MARKET LANDSCAPE
2. MARKET TREND
Workshop “Approach Customer on Digital Media, 14/07/2015

8. Workshop “Approach Customer on Digital Media, 14/07/2015

9. Workshop “Approach Customer on Digital Media, 14/07/2015

10. 1. MARKET LANDSCAPE
3. DISPLAY
Workshop “Approach Customer on Digital Media, 14/07/2015

11. Direct
(2003 –
2007)
Ad
Server
(2005 –
2009)
Ad
Network
(2009 –
2012)
Ad
Exchange
(2011 –
now)
SSP, DSP
(2013 –
now)
Real Time Bidding
“Big Data”, “Data Driven Marketing”
REVOLUTION OF DISPLAY ADS
Workshop “Approach Customer on Digital Media, 14/07/2015

12. WEEKLY ACCESS OF ONLINE VIDEO 2014
91% 85% 83% 81%
67%
56%
0%
20%
40%
60%
80%
100%
Vietnam has the highest percentage
of internet users accessing in online
video among Southeast Asia
countries.
Base: online consumers 16+, n=1026
TYPES OF VIDEO CLIP WATCHED BY USER-GENERATED CONTENT
41%
23%
18%
13% 13% 12% 12% 11% 10% 10%
0%
10%
20%
30%
40%
50%
% urban Internet user 15-45
Music Video is one of the most
favorite User-generated contents…
Source: Vietnam Digital Landscape 2015
Workshop “Approach Customer on Digital Media, 14/07/2015

13. 1. MARKET LANDSCAPE
4. SEARCH
Workshop “Approach Customer on Digital Media, 14/07/2015

14. A -
Attention
L -
Likability
I –
Intention
C –
Contact
P –
Purchase
L -
Loyalty
A -
Attention
I -
Interest
S –
Search
A –
Action
S -
Share
ADVERTISING RESPONSE MODELS
A -
Attention
I -
Interest
D –
Desire
A –
Action
AIDA - 1989
AISAS - DENTSU
DIGITAL MEDIA CONNECT EVERYTHING
Workshop “Approach Customer on Digital Media, 14/07/2015

15. IMPORTANT KEYWORDS
LESS IMPORTANT KEYWORDS
Look like KW
Demand KW
COMPETITOR
KW
BRAND
KW
Keywords Strategy
Dau an dinh duong, dau an cho be, dau tot cho suc khoe…
Dau gac Vio, dau Tuong An,…
Dau an Kiddy, dau an cho be Kiddy, dau ca hoi Kiddy, dau olive Kiddy…
Dau an, dau nau an, dau ran, dau ca, dau olive
APROACH CLIENT BY SEARCH ENGINE MARKETING
(1) Brand keyword
=> (2) Competitor/ Functional keyword
=>(3) Demand Keyword
=> (4) Look alike/ lifestyle keyword
Workshop “Approach Customer on Digital Media, 14/07/2015

16. Google has estimated that 50% of searches are unique
Source: eMarketer
THE IMPORTANCE OF LONG TAIL (UNIQUE) KEYWORD
Workshop “Approach Customer on Digital Media, 14/07/2015

17. 1. MARKET LANDSCAPE
5. SOCIAL
Workshop “Approach Customer on Digital Media, 14/07/2015

18. 93%
59%
36%
22% 20%
15%
57%
35%
13%
6% 5% 3%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Facebook Zalo Twitter LinkedIn Instagram Pinterest
Account ownership Active use (at least once at month)
TOP ACTIVE PLATFORMS
Facebook and Zalo are the most popular social platforms in Vietnam
Workshop “Approach Customer on Digital Media, 14/07/2015

19. ONLINE ACTIVITIES WHICH PEOPLE DO ON THEIR SMARTPHONE
( weekly)
4%
6%
12%
24%
25%
34%
38%
39%
45%
46%
0% 10% 20% 30% 40% 50%
Electronic Banking
Shopping
Map Usage
Product Information
Game
Online Video
Email Checking
Music
Search
Social Network
Base: Internet users (accessing via computer, tablet or smartphone), n=538
THE IMPORTANT OF SO-MO
Workshop “Approach Customer on Digital Media, 14/07/2015

20. Workshop “Approach Customer on Digital Media, 14/07/2015

21. 1. MARKET LANDSCAPE
6. OTHER CHANNEL - EMAIL
Workshop “Approach Customer on Digital Media, 14/07/2015

22. 0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Never
Rarely
Sometimes
Frequently
ONLINE ACTIVITIES OF 15-24 YEAR OLD USERS
Users in 15-24 years old spend more time on Social networking…..
Base: Urban Internet User, n=2970
Workshop “Approach Customer on Digital Media, 14/07/2015

23. ONLINE ACTIVITIES OF 25-34 YEAR OLD USERS
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Never
Rarely
Sometimes
Frequently
While users in 25-34 years old spend more time on communication and reading
newspaper.
Base: Urban Internet Users, n=2970 Source: Vietnam Digital Landscape 2015
Workshop “Approach Customer on Digital Media, 14/07/2015

24. Workshop “Approach Customer on Digital Media, 14/07/2015

25. Connect
Engage
As customer checking their email
Workshop “Approach Customer on Digital Media, 14/07/2015

26. 1. MARKET LANDSCAPE
6. OTHER CHANNEL - PR
Workshop “Approach Customer on Digital Media, 14/07/2015

27. Workshop “Approach Customer on Digital Media, 14/07/2015

28. 1. MARKET LANDSCAPE
6. OTHER CHANNEL - SEO
Workshop “Approach Customer on Digital Media, 14/07/2015

29. THE IMPORTANCE OF 1ST RESULT
Source: Seach Engine WatchWorkshop “Approach Customer on Digital Media, 14/07/2015

30. VS
TOGETHER
Workshop “Approach Customer on Digital Media, 14/07/2015

31. CONNECT CUSTOMER BEHAVIOR BY DIGITALACTIVITIES
Awareness
Likability
Intention
Contact
Purchase
Loyalty
Digital Connects Everything
Create a strong bond between consumers and brand
over digital activities.
Workshop “Approach Customer on Digital Media, 14/07/2015

32. 1. MARKET LANDSCAPE
7. KEY MEARSUREMENT
Workshop “Approach Customer on Digital Media, 14/07/2015

33. Time on Site
Bonce Rate
Page per
visit
Lead/Data
Conversion
((Input, out
put, stay
awhile)
Order
Revenue
Click/ CTR
Fans/
Followers
Comment
Page per
visit
Reach
Impression
View
Visit
Awareness
Likability
Intention
Contact
Purchase
Loyalty
Digital Connects Everything
Referal/Share/
review
Workshop “Approach Customer on Digital Media, 14/07/2015

34. Conversion
Input
Conversion
Output
Conversion
Onside
Conversion
Form Filling: Name, Mobile Number,
Email, Address, Company, Interest,..
Download, share, purchase,..Navigate to other site on website
Workshop “Approach Customer on Digital Media, 14/07/2015

35. CONTACT
NGUYEN XUAN DONG
Vice Managing Director
098 999 5145
dongnx@moore.vn
Moore Online Solution and Development Corporation
Head Office: 7th Floor, No.1 Hoang Dao Thuy St., Thanh Xuan Dist., Ha Noi
HCMC Branch: 6th Floor, No. 454 Nguyen Thi Minh Khai St., Ward 5, Dist. 3, Ho Chi Minh
Website: www.moore.vn | www.adbrand.net | www.adlite.net | www.doublelink.net |
Workshop “Approach Customer on Digital Media, 14/07/2015

36. MOORE CORPORATION
Workshop “Approach Customer on Digital Media, 14/07/2015