The document discusses a distribution center that was facing issues with shipping orders on time. Picking time was identified as a major contributor to order processing delays. By changing features of the push cart used for picking, picking time was reduced from an average of 13.9 minutes to 8.3 minutes, saving 5.6 minutes per order and improving order fulfillment. The case study demonstrates applying the DMAIC process of define, measure, analyze, improve, and control to solve the distribution center's shipping issues.