This curriculum vitae summarizes the professional experience and qualifications of Dedi Satriawan. He has over 10 years of experience in housekeeping management roles at hotels in Indonesia, including his current position as Executive Housekeeper at Mercure Padang since 2014. He received education in senior high school, English training, and computer training. He is married with two children and his native language is Indonesian, while also being fluent in English.

1. CURRICULUM VITAE
Name: Dedi Satriawan
Permanent Address: JL. Sekip bendung gang lobend 2
Rt 21,Rw 06 No 1408
Kecamatan ilir timur 1 Palembang,
Indonesia
Home Telephone: 081373396461
082288213256
Current Address: JL. Sekip bendung gang lobend 2
Rt 21,Rw 06 No 1408
Kecamatan ilir timur 1 Palembang,
Indonesia
Email address: dedisatriawan780@yahoo.com
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2. Date of Birth: 13 October 1980
Family Status: Maried
Age of Children: 2 Children
Nationality: Indonesia
EDUCATION
1996 – 1999 Senior High School in Palembang
2004 – 2005 English training Novotel Palembang
2000 – 2001 Computer training Bina Sriwijaya Palembang
2014 The Mercure Quality Guaranted (ACCOR)
2014 Managerial Skill (ACCOR)
2014 PLDP ( ACCOR ) PERSONAL LEARNING
DEVELOPMENT PLAN
PROFESSIONAL EXPERIENCE
2014 - 2015 Executive Housekeeper
Mercure Padang (Indonesia)
(146 rooms, ,3 hektar area,
15 Employees and 28 Outsourcing)
• Responsible for the smooth operation of all department
Housekeeping (Room, Public Areas, Laundry & Gardener)
• Perform employee recruiting, interviewing, training,
supervising assessment, evaluation
Or reprimand to the employee on a regular basis....
• Preparing job descriptions and standard operating prosudure
Housekeeping.
• Giving assignments and directives on the tasks that must be
performed at the Housekeeping staff.
• Making maintenance or repair program is concerned with
the area of responsibility Housekeeping.
• Controlling demand for the purchase of goods or goods that
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3. need to operational.
The Housekeeping daily, such as guest supplies, guest room
supplies, linens and so on to fit
With par stock is determined.
• Provide periodic training to create a reliable staff.
• Innovation can create the beauty of the hotel to help product
sales.
• Science, Knowing hospitality development through
technological systems to remove twigs hotel.
• Identify problems and make alternative measures (solving)
• Care about doing things earlier than others when seeing
something in
Of view will result in losses for the company.
• Assist the smooth operation of existing activities relation to
Housekeeping.
• Support the vision and mission budget hotel General
Manager.
2012-2014 - Present Executive Housekeeper
Novotel Palembang (Indonesia)
(198 rooms, 48 Apartment, 6 Penthouse,9 hektar area,
52 Employees and 12 Outsourcing)
• Responsible for the smooth operation of all department
Housekeeping (Room, Public Areas, Laundry & Gardener)
• Perform employee recruiting, interviewing, training,
supervising assessment, evaluation
Or reprimand to the employee on a regular basis....
• Preparing job descriptions and standard operating prosudure
Housekeeping.
• Giving assignments and directives on the tasks that must be
performed at the Housekeeping staff.
• Making maintenance or repair program is concerned with
the area of responsibility Housekeeping.
• Controlling demand for the purchase of goods or goods that
need to operational.
The Housekeeping daily, such as guest supplies, guest room
supplies, linens and so on to fit
With par stock is determined.
• Provide periodic training to create a reliable staff.
• Innovation can create the beauty of the hotel to help product
sales.
• Science, Knowing hospitality development through
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4. technological systems to remove twigs hotel.
• Identify problems and make alternative measures (solving)
• Care about doing things earlier than others when seeing
something in
Of view will result in losses for the company.
• Assist the smooth operation of existing activities relation to
Housekeeping.
• Support the vision and mission budget hotel General
Manager.
2011– 2012 : Assistant Executive Housekeeper
Novotel Palembang (Indonesia)
(198 rooms, 48 Apartment, 6 Penthouse,9 hektar area,
52 Employees and 12 Outsourcing)
• Responsible for the smooth operation of all department
Housekeeping (Room, Public Areas, Laundry & Gardener)
• Perform employee recruiting, interviewing, training,
supervising assessment, evaluation
Or reprimand to the employee on a regular basis....
• Preparing job descriptions and standard operating procedure
Housekeeping.
• Giving assignments and directives on the tasks that must be
performed at the Housekeeping staff.
• Making maintenance or repair program is concerned with
the area of responsibility Housekeeping.
• Controlling demand for the purchase of goods or goods that
need to operational.
The Housekeeping daily, such as guest supplies, guest room
supplies, linens and so on to fit
With par stock is determined.
• Provide periodic training to create a reliable staff.
• Innovation can create the beauty of the hotel to help product
sales.
• Science, Knowing hospitality development through
technological systems to remove twigs hotel.
• Identify problems and make alternative measures (solving)
• Care about doing things earlier than others when seeing
something in
Of view will result in losses for the company.
• Assist the smooth operation of existing activities relation to
Housekeeping.
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5. 2009– 2011: Assistant Executive Housekeeper
Novotel Lampung Pre Opening Team (Indonesia)
(223 Rooms 2 Restaurants, 6 hektar area 61 employe,8 Out
sourcing)
• Responsible for the smooth operation of all department
Housekeeping (Room, Public Areas, Laundry & Gardener)
• Perform employee recruiting, interviewing, training,
supervising assessment, evaluation
Or reprimand to the employee on a regular basis....
• Preparing job descriptions and standard operating procedure
Housekeeping.
• Giving assignments and directives on the tasks that must be
performed at the Housekeeping staff.
• Making maintenance or repair program is concerned with
the area of responsibility Housekeeping.
• Controlling demand for the purchase of goods or goods that
need to operational.
The Housekeeping daily, such as guest supplies, guest room
supplies, linens and so on to fit
With par stock is determined.
• Provide periodic training to create a reliable staff.
• Innovation can create the beauty of the hotel to help product
sales.
• Science, Knowing hospitality development through
technological systems to remove twigs hotel.
• Identify problems and make alternative measures (solving)
• Care about doing things earlier than others when seeing
something in
Of view will result in losses for the company.
• Assist the smooth operation of existing activities relation to
Housekeeping.
2008– 2009: Senior Supervisor Novotel Lampung (Indonesia)
(223 Rooms 2 Restaurants, 6 hektar area 61 employe,8 Out
sourcing
• Responsible for the smooth operation of all department
Housekeeping (Room section)
• Provide periodic training .. to create a reliable staff.
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6. • Running room condition for sale, Cleanliness, function,
odorless, tidy, beautiful.
• Setting up a schedule employees.
2007-2008 : Housekeeping Supervisor Novotel Palembang (Indonesia)
(198 rooms, 48 Apartment, 6 Penthouse )
• Responsible for the smooth operation of all department
Housekeeping (Room section)
• Provide periodic training .. to create a reliable staff.
• Running room condition for sale, Cleanliness, function,
odorless, tidy, beautiful.
• Setting up a schedule employees.
2004– 2007: Housekeeping Staff Novotel Palembang (Indonesia)
• Laundry Staff 1 thn
• Public Area Staff 1 thn
• Room Staff 2 thn.
• Gardener
LANGUAGES
Indonesian: Mother Tongue
English: Spoken and Written Fluently
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7. SYESTEM KERJA
OBJECTIVE METHODE
1.HARD WORKER & SMART Pekerja keras semangat pantang menyerah.Cerdas
menganalisa sebelum memulai
Pekerjaan untuk menciptakan hasil yang maksimal.
2. PLANNING AND ORGANIZATION Membuat rencana dengan metode smart.
3. PROBLEM SOLVING/SOLUTION Mengidentifikasi masalah dan membuat langkah-
langkah alternatif ( solving )
4. TRUST Memberi kepercayaan ( tugas ), dukungan, bimbingan
dan arahan.
INDIKATOR : Timbul kekompakan dan kesolidan
team
5. POSITIVE WORK CLIMATE Membudayakan wajah selalu senyum .
Membudayakan tebar salam dan tegur sapa.
6.SOMEBODY / NOBODY / ANYBODY Peduli melakukan sesuatu lebih awal dari orang lain
ketika melihat sesuatu yang dipandang akan
menimbulkan kerugian bagi perushaan.
INDIKATOR : Kepuasan, karena melakukan tindakan
peduli
7. COOPERATION Menentukan sasaran team
8. DIRECTION / GOALS Menetapkan tujuan masing-masing team dengan
mengetahui posisi awal. Membuat kesepakatan untuk
menentukan goal
INDIKATOR : Semangat kerja karyawan tinggi
9. COMMITMENT Membuat sangsi sosial dan administratif
INDIKATOR : Anggota merasa enggan keluar dari
komitmen
10. DECISIVENESS Membuat struktur organisasi yang jelas
11. INDIKATOR Tidak terjadi kerancuan ketika atasan tidak hadir.
12.TREANER Membuat staff cerdas dan menyiap kan staff handal
untuk siap menduduki posisi penting regeneration
13.IPTEK Mengetahui perkembangan perhotelan melalui
sistem teknologi.Untuk mengangkat ranting hotel
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8. melalui TRIPADVISOR.
14.INOVASI Mampu menciptakan keindahan hotel untuk
membantu produk penjualan.
( LOW BUDGET HIGH IMPACT )
15. Regeneretion Membuat staff cerdas dan siap menjadi pemimpin.
16.Membuat Grafik kinerja karyawan Sangat penting untuk mengetahui kinerja staff makin
meningkat atau menurun secara individual.Untuk
menciptakan karyawan yang handal.
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10. TO:
Subject: Application Latter
Dear: Sir/ Madam.
According to the information I received, I would like to apply recent position as Executive
Housekeeper at your company, I am Dedi Satriawan, 34 year old,
I am looking forward with great interest hearing from you regarding to my application, if you
asking for an interview I shall be happy to call in person on the day and time that you may appoint,
I can be reached at 081373396461 any moments.
I am enclosing my curriculum vitae and hope it will meet your requirement, and thank you very
much for your consideration and attention, please let me hear from you as soon as possible.
Faithfully yours,
(Dedi Satriawan)
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