1. JANAK KHATRI Mobile: 8755597779 Email: khatrijanak@hotmail.com
CAREER OVERVIEW
 21 years of cross functional experience in the field of hospitality, facilities and general
administration.
 Extensive experience in general administration & facilities management.
 Exposure to all type of Facilities that include Corporate offices, Retail units, Shopping mall,
Residential complex & Hospitals
 Expertise in executing soft services activities ,policy formulation and implementing SOPS
 Adept at handling day to day activities in co-ordination with internal / external
departments for smooth business operations of multiple locations.
 Ability to support and sustain a positive work environment that fosters team performance
with strong communication and relationship management skills.
CAREER CONTOUR
Organization: Woodstock International School, Mussorie, Uttrakhand
Designation: Head-Facilities (Soft Services)-June 2011 till date
Key Accountabilities
• Housekeeping, Pest control, Vending machine, Gardening,
Upholstery work.
• Snags identification & resolution in coordination with
maintenance team
• Event management, Board meeting arrangements, Graduation
arrangements.
• Staff housing & furniture inventory.
• Budget.
• Guest rooms management.
• Staff & employee relations.
• Waste management.
• Management of water filter campus & water test.
• Water tank cleaning.
Achievements in current role.
• Initiated the process of outsourcing Janitorial and allied services
resulting in substantial financial savings.
• Introduced the concept of cleaning machine to be utilized on
rental basis resulting in saving in capital budget.
• Prudently managed manpower by reworking job scope and work
requirement.
• Reworked the contract & introduced man-days concept for
cleaning agency resulting in a substantial financial savings.
• Led the process of moving the outer campus cleaning services
from an NGO run organization to professional managed agency.
• Introduced better washroom consumables & dispensers resulting
in elimination of wastage and led to financial savings.

2. • Introduced feminine hygiene bins for better sanitary pad waste
management.
• Took the lead in installation of composting machine in the main
school campus resulting in better wet waste management.
• Strengthened the recycling of Dry waste & better waste
management.
• Formulated the furniture policy to define furniture requirement in
staff housing.
• Led the effort switching over to LED lighting in staff houses for
better energy efficiency.
• Upgraded the vending machine with more efficient machine.
• Led the effort in introducing dehumidifier to address the problem
of dampness due to monsoons.
• Initiated the shampooing activity in campus.
• Initiated Annual water tank cleaning activity.
• Initiated periodic drinking water test.
Achievements while handling Security.
• Initiated the installation of card based access system for one of
the gates resulting in financial saving by way of better man
management.
• Initiated the installation of CCTV cameras for better security
management.
• Strengthened the safety system by placing of emergency
evacuation route maps in prominent location in School.
• Initiated the fencing of School property & fixing of property
signage across school campus.
• Identified the walki Talkie for seamless communications among
security personnel.
• Strengthened the security department & security department
organizational structure by introducing Head Guards system.
• Regularized the daily wage guards and strengthened the Security
department.
Organization: BPTP Ltd: A leading real estate construction organization specialising in
building Business park, Residential Township & SEZ development across the country.
Designation: Manager – Estates based at Princess Park Sector 86, Faridabad
Accountabilities
• Coordinating with Project team in speedy completion of Residential Project.
• Ensuring seamless Soft services activity across the complex which includes
Housekeeping, Security services & Horticulture.
• Ensuring all utilities like DG, Power supply, Fire Alarm system & STP are
functioning normally
Organization: CB Richard Ellis South Asia (P) Ltd: Fortune 500
listed MNC with footprint across the globe specialising in real estate service &
facilities management.
Designation: Manager – Asset Services – April 2006 to Feb 2011

3. Clients: Tata Communications/Reliance Corporate Office (New Delhi) & Viva
Collage Mall Jalandhar
Accountabilities
• Soft services activity Housekeeping, Pest control services, Vending machine , Mail
Room services & Security services.
• Cafeteria services & event co-ordination.
• Functioning of soft services and maintenance activity at multiple stores in Delhi &
NCR.
• Co-ordinating with store managers for enhanced efficiency of services.
Actively assisted the organization in Transition of new accounts which include India
mart at Noida Sector 8, Mudra communications, Delhi.
Client: MetLife Global Operation Support Centre, Noida, NCR, April 2009 – April
2010
Accountabilities
• Leading a team of facility management for the Global Operations Support centre.
• Electromechanical services that included UPS, PAC & FM 200.
• Soft services activity including housekeeping, Pantry Management, Cafeteria
Management, Mail room, Front desk, Help desk, Concierge service, First Aid
services & stationery ordering & distribution support.
• Liasoning with builder for DG power backup, HVAC, Lift operations & common
area maintenance support.
• Analysing Helpdesk report for corrective measures and trend monitoring.
• Compilation of MMR on basis of agreed SLA.
Achievements
• Energy saving measures initiated by replacement of CFL in common areas.
• Improved and strengthened Cafeteria services. Introduced new Tuck shops
• Successfully organized various visits of Top management dignitaries from the
United States.
• Introduced concierge services at the facility.
• Awarded with Star Performer of the year by the organization in appreciation of
services rendered to client.
Client: Morgan Stanley Financial services a leading MNC in financial services
worldwide.
CP, New Delhi July 2008 – March 2009
Accountabilities
 Electromechanical services that included equipment like UPS,Transformer,Split AC
units & FCU
 Soft services activity including Housekeeping, Pest control, Mail room, Parking &
Front desk operation.
 Stationery & Key management.
 Video conference system , MFD management & Fire Alarm system
 Bills processing, cost sheet, Daily report & MMR preparation.
 Lisoning with Building FM team & Tenant admin team for Technical &
administrative support.

4. Achievements:
 Successful launch of the branch in coordination with project team.
 Ensured smooth operation post launch of branch.
 New electricity meter installed without undertaking any shut down.
Client: Reliance Communications Headquarters, a leading cellular services
provider. DAKC, Navi Mumbai, April 2006 –June 2008
Reliance Communications -DAKC: It is spread over an area spanning 134 acres. The
complex consists of office buildings, two dedicated call centres a National operating
centre,5 food courts, Helipad, temple and an artificially created lake.
Accountabilities:
 Ensured effective Housekeeping activity in inside office area as well as outer building
area,Pest control ,Chairs & Roller blinds shampooing in scheduled manner
 Ensured seamless Vending Machine operations in office blocks & round the clock
services in two call centres blocks.
 Providing input to Technical team for snags generated on daily basis and monitoring
the status of the same.
 Coordinating with Technical team for closure of daily snags and major snags
 Scheduling of Façade cleaning of office complex
 Vendor management.
 Scrutinizing & processing Bill and preparing MIS.
 Conducting Training programmes to improve efficiency in Soft services activity.
 Interacting with employees for feedback and improvement of services on continuous
basis.
Achievements:
 Ensured smooth transition of vendor services in facility.
 Introduced cost effective cleaning products.
PREVIOUS ASSIGNMENTS
SMS(P)Ltd, Mumbai Manager-Housekeeping
Dec04 –Mar 06
RKHA Ltd, Mumbai Sr.Executive-Operation
June 04-Nov 04
IPMS Ltd, BKC, Mumbai Facility Executive
Feb 03-May 04
HPCL Ltd., Guest House, Mumbai Catering Executive
Aug’96 – Jan’03
Taj SHRM at Lilavati Hospital, Mumbai Catering Supervisor
Aug’95 – Jul’96

5. SCHOLASTI
CS
 Pursuing MBA from Distance education from IFCA University.
 Degree in Hotel Management & Catering Technology from Utttrakhand Open
University.
 Diploma in Hotel Management & Catering Technology from Bharti Vidyapeeth’s
Institute of Hotel Management & Catering Technology, CBD, Navi Mumbai in 1995.
PERSONAL
VITAE
Date of Birth : 6th
June 1974
Address : House 113, Nehru Marg, Village Bhagwanpur, PO Rajawalla,VIA
Premnagar, Dehradun.
Languages Known : Hindi, English, Nepali and Marathi.

6. SCHOLASTI
CS
 Pursuing MBA from Distance education from IFCA University.
 Degree in Hotel Management & Catering Technology from Utttrakhand Open
University.
 Diploma in Hotel Management & Catering Technology from Bharti Vidyapeeth’s
Institute of Hotel Management & Catering Technology, CBD, Navi Mumbai in 1995.
PERSONAL
VITAE
Date of Birth : 6th
June 1974
Address : House 113, Nehru Marg, Village Bhagwanpur, PO Rajawalla,VIA
Premnagar, Dehradun.
Languages Known : Hindi, English, Nepali and Marathi.