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AppCatalyst overview
- 2. “Container” apps for connecting consumers and patients to your organization’s assets • symptom checker engine • physician & facility finders • links and application binding to patient portals Pre /post‐surgery apps (Surgery Partner) • content management systems • case input tools • consumer app for just‐in‐time instruction AppCatalyst is a healthcare mobile app development company. We empower organizations and their consumers to be successful during critical moments in the health journey.
- 4. • Funnels the ‘recommended action’ to your facilities & services • Your ERs, UCs, clinics, physicians, telemedicine • Your scheduling centers • Your portal to increase utilization • Direct users to the appropriate level of care • Position for value, consumerism • Build and maintain loyalty, between visits • Differentiate yourself in market with useful consumer tool • Your branding throughout • Push notification, segmented to deliver relevant health messaging How the Symptom Checker Adds Value Find a Doctor Find an ER, Urgent Care, Clinic Self Scheduling Tools/Agents Portal Telemedicine Service
- 5. A Reputation for Quality Rated the most reliable triage symptom checker on the market. “Symptom checkers that used the Schmitt or Thompson nurse triage protocols were more likely to provide appropriate triage decisions…” BMJ 2015; 351:h3480 Sampling of Clients who chose our Symptom Checker & apps • Ascension Health • Tenet Health • Mercy • American Academy of Pediatrics • Children’s Hospital of Wisconsin • Providence Health • Cedars‐Sinai Medical Center • BayCare Health System • Baylor Scott & White • BJC Healthcare • Community Health Systems • Johns Hopkins All Children’s • Advocate Health • Legacy Health • Rush University Medical Center • Vanderbilt Health
- 6. Drives Connections to Your Services • Physicians, Practices, Clinics • Scheduling Centers / Online / Appointments • Patient Portal • Urgent Cares / Walk‐in Clinics • Telemedicine service • Emergency Departments
- 7. Connect Your Care • Find a Doctor • Find a Location • Patient Portal Access • Schedule Appointment • Telemedicine • Medication & Allergy Tracker • Drug Dosage Tables • Push Notifications • Classes & Events • Ways to Give • Bill Pay • Health Library • Parenting Tips • Medical Services Engagement, Conversions & Sustained Interactions Design a patient‐centered set of health tools that meets your organization’s strategic business needs and place them at your customers’ fingertips.
- 8. Connect to Your Programs and Services Ask: What connections should be at your patients’ and community’s fingertips? • Classes & events • Video library • Bill Pay • Social Media • Updates / eNewsletter subscription • Donate / Volunteer
- 9. Push Notification Push Notification Portal • Use our templates • Events / Seasonal • Health calendar messages • Create your own
- 10. Promotion
- 11. Analytics Loyalty (return users) Year One Year Five Conversions = Connections to Hospitals & Services
- 13. • Optimizes staff & surgeon time • Fewer surgery cancellations • Less time spent calling patients • Improved patient satisfaction • Continue to connect after discharge How Surgery Partner Adds Value
- 15. RESULTS For the last year: • 80% of patient parents opted to utilize the app • 4,949 users • 39,000+ sessions • Average session duration of 5 minutes and 17 seconds CLIENT TAKEAWAYS • The rate of same‐day cancellations attributable to communication failure has dropped significantly. • There have been significant savings in nurse time spent on the phone since deploying the app, either trying to reach the patient or educating the patient Case Study: Children’s Specialty Care Center ST. LOUIS CHILDREN’S HOSPITAL