apidays LIVE London 2021 - Reaching Maximum Potential in Banking & Insurance with API Mindset October 27 & 28, 2021 Future of API Design Building Trust in API Ecosystems David O'Neill, Founder and CEO of APImetrics

1. Building Trust In API
Ecosystems

2. Trust.noun
a) assured reliance on the character, ability, strength, or truth
of someone or something
b) one in which confidence is placed

3. Whatwearegoingtocover…
1. How trust applies to APIs in regulated eco-systems
2. How we measure and gain trust in eco-systems
3. How we maintain trust over time

4. “Software is eating the
world…” Marc Andreessen
“…but APIs are how they’re
doing it…”
Ron Miller – Tech
Crunch

5. New York
JULY
Australia
SEPTEMBER
Singapore
APRIL
Helsinki & North
MARCH
Paris
DECEMBER
London
OCTOBER
Jakarta
FEBRUARY
Hong Kong
AUGUST
JUNE
India
MAY
Check out our API Conferences here
50+ events since 2012, 14 countries, 2,000+ speakers, 50,000+ attendees,
300k+ online community
Want to talk at one of our conferences?
Apply to speak here

6. This Photo by Unknown Author is licensed under CC BY-SA
The world of “Open” everything

7. This Photo by UnknownAuthor is licensed under CC BY-SA
The API ecosystem as a restaurant

8. TheRESTAURANTecosystem
THE KITCHEN FRONT OF HOUSE EXTERNAL
▪ Equipment
▪ Supplies
▪ Skills
▪ Operational support
(washing up, cleaning)
▪ Recipies
▪ Deliver food
▪ Eat food
▪ Service tables
▪ Seat people
▪ Bookings
▪ Business operations
▪ Food safety standards
▪ Fire and building
safety
▪ Reviewers
Personas
Requirements
Stakeholders
Wait staff /
Customers
Reviewers /
Inspectors
Kitchen Team /
Support Staff

9. TheAPIecosystem
TECHNICAL CONSUMER COMPLIANCE
Personas
Requirements
Stakeholders
Managers Regulators
Developers
▪ Technical standards
▪ Technology stacks
▪ Tooling
▪ Monitoring & support
▪ Service discoverability
▪ API contract
management
▪ Performance data
▪ Quality standards
▪ Compliance analysis
▪ Meaningful reporting
▪ Dispute resolution
OBUK, FDX, FHIR, FAPI,
OpenID
PSD2, OBUK, FCA,
ACCC/Treasury, BCB
“TRUST GAP”
Standards,
Specifications
& Bodies

10. This Photo by UnknownAuthor is licensed under CC BY
Barriers to trust

11. Aligningexpectations- parallax
Delta

12. Confusionorerror

13. This Photo by Unknown Author is licensed under CC BY
How this manifests in APIs

14. Too much, too little and just plain wrong
documentation and missing or badly used
standards

15. Regulatory or
business barriers to
access

16. Reliance on one particular tool or
methodology… “Our preciousssss…”

17. Tosumupperception matters…
When each
stakeholder
measures and
consumes APIs
differently,
perception is
reality
Where you
measure from can
be as important as
what you measure
Existing and
internal tools might
not bring
consensus

18. Sowhatarewe MISSING?
1. Agreement on WHAT and HOW we
measure
o We should ALAWAYS measure in
production…
o …from the outside in
o Measure the same things in the same
ways
2. Parties in dispute need to have
somebody OUTSIDE the delivery
chain to mediate
3. Agreement on what is good (or bad)
within Open Eco-Systems

19. IntroducingThe API Rating Agency
Hello!
• Independent, cross industry advisory
group
• Setting policy for the things that are not
in the ‘standards’
• Helping to identify where improvements
can be made
• Support for engineering teams with
internal discussions

20. MeettheBOARD
International Institute of
Finance's Open Digital
Trust
Open Identity Exchange
Open Identity
Foundation
DON THIBEAU
INTERIM CHAIR
JOHN MUSSER
Head of APIs, Ford
Motor Co
Founder API Science
Founder Programmable
Web
LORINDA BRANDON
VP Engineering – Better
cloud
Open API Initiative
board member
Twilio – director of
engineering
BRIAN COSTELLO
VP Data Strategy –
Yodlee
GOFCOE Proposition
lead

21. Whereweare STARTING
Hardmetrics
Softmetrics
Other considerations
• Performance – how, what, why and where
• Specification and documentation – best
practices and non-perf metrics – time to 1st call
• SLAs, standing behind your API and dispute
resolution best practices

22. And Finally…
…a plug

23. API.expert is aiming to bring
new standards to SLAs, trust and
measurement in the API
economy. Try it for free….

24. Thank You!
David O’Neill
david@apimetrics.com
+1 206 972 1140
https://apimetrics.io
/apimetrics/ /apimetrics /channel/UCsq5SraE_zCr5BDCHq9k4iQ /company/apimetrics/

25. New York
JULY
Australia
SEPTEMBER
Singapore
APRIL
Helsinki & North
MARCH
Paris
DECEMBER
London
OCTOBER
Jakarta
FEBRUARY
Hong Kong
AUGUST
JUNE
India
MAY
Check out our API Conferences here
50+ events since 2012, 14 countries, 2,000+ speakers, 50,000+ attendees,
300k+ online community
Want to talk at one of our conferences?
Apply to speak here