Antunes is a manufacturer of foodservice equipment that has served major quick service restaurant chains for over 50 years. They are motivated to implement Internet of Things (IoT) technologies to gather operational data from equipment in order to improve customer service, enable preventative maintenance, and develop product innovations. Antunes sees an opportunity to provide value to customers through IoT by increasing consistency, reducing downtime, enabling real-time decision making through data insights, and improving the customer experience through connectivity and automation.

1. Antunes
Introduction

2. About us
• Founded in 1955
• Manufacturer of custom foodservice equipment
– Toasters
– Steamers
– Grills
• Serve Global Quick Service Restaurant (QSR) market
• Customers include:
– McDonald’s, Wendy’s, Chic-fil-a, Firehouse Subs, BK,
and many more

3. Antunes Toasting

4. IoT
Overview

5. What is IoT?
The Internet of Things (IoT) is a system of interrelated
computing devices, mechanical and digital machines,
objects, animals or people that are provided with unique
identifiers and the ability to transfer data over a network
without requiring human-to-human or human-to-computer
interaction.
techtarget.com

6. QSR-The Digital Revolution
• Risk of getting left behind by both the competition and
customer.
– Digital menu boards
– Online ordering
– Targeted social media campaigns
– Change from fractured technology systems to
integrated

7. QSR-The Digital Revolution
• Massive amount of data collected
– Customers
– Sales
– Other Trends
• Analytic Tools
– Make better decisions
– Engage customers
– Manage efficiencies

8. Top 10 IoT Restaurant Applications
1. Staying on Top
2. Yummier Customer Experience
3. Sales Opportunities
4. Data-Based & Actionable Insights
5. Safer Cooking Environment
6. Streamlined Operations & Improved Workflow
7. Supplying & Maintenance Automation
8. Reduced Energy Use & Costs
9. Flawless Food Waste Management
10. Kitchen Management in the Remote
finoit.com

9. Fast Food Chain Automation is changing how restaurants calculate and
manage their costs on a daily basis. IoT-Ignite's Fast Food solution
creates significant value by combining different services that collect
and generate information in the restaurant.
Restaurants will be able to use any kind of data generated within their
store to understand and improve the work processes. With this solution
IoT-Ignite localizes the center-managed operations. For example, the
solution alerts when waste exceeds a certain amount, consumption
trends change, the restaurant is out of stock, or there are items that are
close to expiration in the cold room.
New Approach to Fast Food
Restaurant Automation

10. VALUE
Creation
• Full Interior/Exterior CX
• Convenience
• Service
• Product Choice
• Affordability
• Extended Hours
Capture
• Make Better Decisions
• Engaging CX
• Manage Efficiencies
• Data Based Actionable
Insights
• System Integration
• Staying on Top

11. Still to Come

12. Antunes
Motivation for I.O.T.

13. Data gathering
– Collecting data to improve customer service. (real
time)
– Opportunity for improvements on equipment.
– More customization for individual customers.

14. Lower warranty claims
– If equipment is not being utilized properly.
– Gaps in training required by customers.
– Preventive maintenance suggestions and alerts.

15. Innovations
– Opportunity for improvements by R&D team and
being proactive instead of reactive.
– Tying in R&D and IT currently they are not working
in parallel
– Additional customer opportunity.
– Customer loyalty due to being first in class supplier.

16. Opportunities
• Identify problems and opportunities.
– State consumer problems, and define the nature of
product/service opportunities that are created by
those problems.

17. Antunes
Motivation for I.O.T.

18. Antunes Strategy
• Industry Leader in commercial grade restaurant
equipment.
• Sets the precedent for competitors to follow
• Custom tailored equipment
• Predict future demand based on Customers past
purchases.

19. Antunes Strategy
• Sensors
• Data
• Communications
• Maintenance
• Recommendations
• Trend spotting
• Population density sales impact

20. Antunes Strategy
• Communication

21. Antunes Strategy
• Sensors

22. Antunes Strategy
• Sales Trend data gathering
• McDonald's Filet-O-Fish — created for Catholics
abstaining from meat on Fridays during Lent — started
the trend in 1962

23. Antunes strategy
• Population Density Sales Impact
• Consumer purchasing preferences

24. Antunes Strategy
• Self checking Maintenance reports

25. Antunes
Customer Focus

26. Customer Priorities
Consistency
– Taste
– Look
No Equipment downtime
Efficiency
Fast food

27. Artificial Intelligence
Improved consistency

28. IoT
Bottom Line Impact:
– Preventative Maintenance
•Reminders
•Videos
– Downtime
– Extended warranty

29. IoT
Connectivity
– Apps
– Software updates

30. IoT
Customer data
– Energy consumption
– Order placement vs food prep
– Idle time vs Use time

31. Antunes
Customer Value

32. Customer Focus
• Currently the customer places the order via mobile app,
drive-thru line, or front desk and waits.
• How can this process be improved?

33. Mobile Order Integration
• Buns automation based on orders (either toasted or
fresh baked)
• Bagels toasted on demand
• Eggs made fresh on demand
• Fresh salads and temperature controlled items are
maintained

34. Sensors
• Technology adapts to make way for automation
• Currently beverages are handled in this manner
• AI technology will monitor for consistency on product to
ensure customer satisfaction
• Data will be used to market to future clients

35. Goals
• End consumer gets a more predictable product
• End consumer gets a more efficient experience
• Distributors get a more valuable and updated product
• McDonalds gets happier customers

36. Future
• This sets the precedent for the buying experience going
forward
• Gives the distributors data to help innovate the
production and manufacturing of machinery
• Allows for transparency among B2B2C