Digital Water Innovation Day by Bentley Systems.

1. Innovation and digital solutions
Dr Angela Macoscar – Head of
Innovation
For NWG… becoming the world’s most digital
water company

2. How are we performing…
0
10
20
30
40
50
60
70
Incidents
oer
10,000km
of
sewer
Pollutions
0.00
20.00
40.00
60.00
80.00
100.00
1995 1997 1999 2001 2003 2005 2007 2009 2011 2013 2015 2017 2019 2021
Bathing waters
Excellent Good

3. Facing into some large challenges…but using digital to improve outcomes
for society and the environment.

4. The Three Engines of Change
Transformation
90%
Continuous
Improvement
9/10
Innovation
4/10

5. Transformation Architecture Overview
Customer
Care and
Billing
E-Business
Customer
Engagement
Platform
Asset
Management
Integration Services
Other Apps –
SCADA, LIMS,
GIS etc
Cloud
Apps and
Services
Unified Communications
Oracle Field
Services
Cloud
Smart Networks/Digital Twins
AI that helps people User Experience
Getting value from data

6. INNOVATION DASHBOARD 2023
INNOVATION CULTURE
24.2% employees actively involved (target 25%).
>500 Training hours
116 Innovation Ambassadors (Grown from 14 in 2018)
37 external speakers to inspire Ambassadors
INNOVATION PIPELINE
149 live projects
£78M/annum potential value
EXTERNAL FUNDING
R&D PROGRAMME
• 34 live Core R&D projects
• NWG funding / total cost: £1.1m / £3.4m
• 23 UKRI funded academic projects
• Total grant value: £30.1m
• 50 NWG colleagues directly involved in R&D​
• 11 current university collaborations​
• 87 postgraduate students supported
• (22 live / 65 completed​)
• 3 R&D projects into successful OFWAT
funding bids worth £2.0m
EXTERNAL ENGAGEMENT
• 2900 attendees at IF23
• £170M potential IF23 project value
• 3.8M Social & media reach IF23
• 6000 readership of Innovation Connect
• 22 External Speaker Slots 2023
• No1 for innovation in UK Water Sector*
* (British Water Survey 2022 and 2023)
• £6.6M awarded in Breakthrough 3.
• 1 successful Transform bid, Stream
• 3 successful Catalyst bids (root defender,
water literacy toolkit and hydro-powered
concentric meter)
• £18.9M external funded since 2021
• 12 successful bids​, #1 water co
• 164% vs contribution, #1 vs water cos
• 18.5% of total fund won by NWG

7. NWG INNOvation festival
Across the 7 festivals we have had:
# attendees >17,500
# organisations >4,200
# NWG employees >2,600
# sprints/hacks 192
# ideas progressed >290
# countries >40
# sectors >45
# Ofwat bids 12

8. Solving the problem of leakage
Continuous Improvement – Tuning the processes
Transformation – Intelligent Asset Management
Innovations
Response time to visible leaks
52%

9. DRIVERS FOR CHANGE
How can we delight our
customers in new ways?
How can perform even better?
How can we continue to be a great
place to work?
How can we work smarter?
A learning
organisation

10. Thank you!
angela.macoscar@nwl.co.uk

11. Our famous Innovation Festival