This document discusses business language and analyzing business letters. It begins by defining formal language and what constitutes business language. It then lists techniques for evaluating business writing, including knowing your objective, being specific, using positive language, and applying politeness. The document proceeds to analyze examples of business letters based on these techniques. It examines how the letters know their objective, plunge into the topic, use positive language, and maintain politeness and fairness. The letters are also evaluated on their natural language, readability, specificity, and use of the 7 C's of communication. In closing, the document provides pictures to further illustrate analyzing business letters.