Ana Sofia Correia has over 20 years of experience in administration, logistics, quality assurance, and customer service roles. She holds qualifications in business administration, safety and health, and Spanish. Currently she works as a Quality Assurance Administrator for NAC in South Africa, ensuring quality documents and regulatory compliance. Previously she has held roles as an Administration Manager in Portugal and supervisory roles in South Africa.

1. ANA SOFIA CORREIA
PERSONAL DETAILS
Full Name Ana Sofia Marques
Contact: +27 82 256 2342
E-mail: assmarques@hotmail.com
ID no: 7803140693185
Nationality Portuguese
Location Lonehill, South Africa
Date of Birth 14 March 1978
Home Language English, Portuguese
Other Languages Afrikaans (basic), Spanish
Own vehicle Yes
Notice Period 30 days
EDUCATION
 Six Sigma Whir Belt (2014)
 BSc Business Administration, Alantic International University, Honolulu, Hawaii (2013)
 Safety, Hygiene And Health At Work, A-PR Consultores Associados, LDA, Azambuja, Lisbon
(2011)
 Spanish, A-PR Consultores Associados, Lda, Azambuja, Lisboa, Portugal (2011)
 Airport Ground Staff (Airport Check-In, Departures, flight arrivals, etc…) GroundForce Academy,
Lisbon, Portugal (2007)
 Marketing, International Success Training School, Sandton (2000)
 Matric, Willowmoore High School (1998)
COMPUTER SKILLS
 Word
 Excel Advanced
 PowerPoint
 Outlook
 Pastel
 SAP (Logistics module)
 AMASYS
 Pivotal
 ASQS
 BARSSoft
EMPLOYMENT HISTORY
EMPLOYER NAC, South Africa
PERIOD May 2014 - Current
POSITION Quality Assurance Administrator

2.  Typing, Filing, Faxing, Photocopying, General correspondence
 Oversee and update the Quality Assurance Register
 Assist in the control of the Quality System (ISO systems)
 Ensure both internal and external quality assurance documents,
records and forms are kept up to date and valid in terms of ISO and
regulatory requirements
 Assist with the preparation and follow up of audit reports and
supporting documentation
 Prepare and circulate minutes for quality meetings
 Create Purchase Orders
 Maintain the master list of calibration tools/equipment
 Maintain suppliers master list
 Assist with the control of the uniform supplier and related queries
 Liaise with relevant regulatory authorities with regards to travel and
accommodation arrangements for all base and line station audits.
 Recording of customer feedback and monitoring associated actions
 Assist with in-house quality training and awareness
REASON FOR LEAVING Stability
EMPLOYER Sentinal International Lda, Portugal
PERIOD August 2011 – December 2014
POSITION Administration Manager
 Maintained detailed administrative and procedural processes
 Verified and logged in deadlines for responding to daily enquiries.
 Scheduled and confirmed appointments for entire management team.
 Standardised department filing system.
 Meeting agendas
 Directly supported CEO in managing operation work flow.
 Processed invoices for the organisation.
 Verified details of transactions, including funds received and total
account balances.
 Deposited third party cheques as well as monthly reserve transfers.
 Opened and assigned new client accounts.
 Coordinated approval processes of all accounts payable invoices.
 Researched and resolved billing and invoice problems.
REASON FOR LEAVING Returned to SA
EMPLOYER Herbalife, South Africa
PERIOD April 2001 – August 2010
POSITION Supervisor
 Maintained detailed administrative and procedural processes to
improve accuracy and efficiency.
 Verified and logged in deadlines for responding to daily enquiries.
 Increased sales by launching a marketing campaign.

3.  Managed all social media programs, including Internet forums, blogs,
social networking applications and message boards.
REASON FOR LEAVING
EMPLOYER ERA Imobiliária Santarem, Portugal
PERIOD April 2009 – April 2010
POSITION Property Sales
 Properly routed agreements, contracts and invoices through the
signature process.
 Made copies, sent faxes.
 Managed daily office operations.
 Counselled customers on market current status for residential and land
markets.
 Generated lists of properties that were compatible with buyers' needs
and financial resources.
 Maintained high referral rates and exceptional feedback from previous
clients.
REASON FOR LEAVING Better opportunity
EMPLOYER Politejo SA Azambuja, Portugal
PERIOD March 2008 – February 2009
POSITION Logistics
 Communicated with floor managers to determine merchandise
placement.
 Contacted customers prior to delivery to confirm and coordinate
delivery times.
 Reviewed new customer orders and requests and manually entered
data into a centralised database.
 Conducted qualitative and quantitative analysis of logistics operations
using simulation models and other tools.
 Coordinated rush orders and order changes.
 Resolved problems for customers, warehouses and carriers.
 Produced bills of lading and updated shipment status information.
 Completed all necessary customs documents and other paperwork.
REASON FOR LEAVING Better Opportunity
EMPLOYER GroundForce, Portugal
PERIOD May 2007 – February 2008
POSITION Ground staff
 Processed reservations, coordinated standbys and monitored cabin
availability.
 Determined flight close-out times and completed and verified flight
forms.

4.  Announced flight status updates and information about gate changes
over airports.
REASON FOR LEAVING Stability
EMPLOYER Salvador Construction, South Africa
PERIOD September 2003 – October 2005
POSITION Admin and Accounts Assistant
 Managed the reception area, including greeting visitors and responding
to requests for information.
 Designed electronic file systems and maintained electronic and paper
files.
 Handled all media and public relations enquiries.
 Maintained the front desk and reception area in a neat and organized
fashion.
 Supplied key cards and building access to employees and visitors.
 General office admin
 Organised files, developed spreadsheets, faxed reports and scanned
documents.
 Managed daily office operations and maintenance of equipment.
 Renegotiated payment terms with suppliers.
 Verified details of transactions, including funds received and total
account balances.
 Suggested process improvements to secure prompt and regular
receipts.
 Coded the general ledger and processed vendor invoice payments.
 Deposited third party cheques, as well as monthly reserve transfers.
 Opened and assigned new client accounts.
 Coordinated approval processes of all accounts payable invoices.
REASON FOR LEAVING Returned to Portugal
EMPLOYER Hidra SA, Portugal
PERIOD May 2002 – August 2003
POSITION Accounting Assistant
 Renegotiated payment terms with suppliers.
 Calculated figures such as discounts, percentage allocations and
credits.
 Verified details of transactions, including funds received and total
account balances.
 Deposited third party cheques, as well as monthly reserve transfers.
 Coded the general ledger and processed vendor invoice payments.
 Opened and assigned new client accounts.
 Coordinated approval processes of all accounts payable invoices.
 Balanced batch summary reports for verification and approval.
REASON FOR LEAVING Returned to South Africa

5. EMPLOYER ITM Mining, Angola
PERIOD March 2000 – September 2000
POSITION PA to Director of Mine
 Travelled with the manager to take notes and dictation at meetings.
 Handled incoming and outgoing correspondence, including mail, email
and faxes.
 Groceries and handled bill payments.
 Screened telephone calls and enquiries and directed them as
appropriate.
 Devised and maintained office systems to efficiently deal with paper
flow.
 Coordinated overnight travel arrangements and accommodation.
 Researched and collected options for the best pricing on hotels and
flights.
 Typed documents, updated websites and compiled information for
meetings.
REASON FOR LEAVING Very sick with Malaria
EMPLOYER Global Mining Support Group, South Africa
PERIOD March 1999 – February 2000
POSITION Accounting and HR Assistant
 Conducted new employee orientation to foster positive attitude toward
organisational objectives.
 Identified staff vacancies and recruited, interviewed and selected
applicants.
 Served as a link between management and employees by handling
questions, interpreting and administering contracts and helping resolve
work-related problems.
 Processed invoices.
 Opened and assigned new client accounts.
 Coordinated approval processes of all accounts payable invoices.
REASON FOR LEAVING Accepted a challenge in Angola
EMPLOYER Sun Couriers, South Africa
PERIOD December 1998 – February 1999
POSITION Picking, Data Capture, Admin
 Verified that information in the computer system was up-to-date and
accurate.
 Eliminated outdated records by sending the records to be scanned.
 Compiled statistical information for special reports.
 Organised billing and invoice data.
 Distributed incoming mail.
 General office admin.
REASON FOR LEAVING Better Opportunity