This document discusses building an intelligent supply chain roadmap. An intelligent supply chain is described as customer-centric, innovative, and focused on continuous improvement. It is smart, service-oriented, and agile. Common roadblocks to an intelligent supply chain include legacy thinking, lack of innovation frameworks, outdated infrastructure, conflicting priorities, and inability to prove return on investment. The document recommends starting with a customer-centric operating model that leverages an asset-light ecosystem, adaptive workforce, and intelligent platform. It provides examples of how Accenture has helped clients with challenges like meeting same-day delivery and gaining supply chain visibility. The benefits of an intelligent supply chain are described as delighting customers, continuous improvement, and boosting profit

1. AN INTELLIGENT
SUPPLY CHAIN
ROADMAP
Is your supply chain holding
growth hostage?
May 2018

2. WHAT IS AN INTELLIGENT SUPPLY CHAIN?
Customer-centric and focused on innovation and
continuous improvement. It is:
Copyright © 2018 Accenture. All rights reserved. 2
SMART LEARNING
SERVICE-
ORIENTED
AGILE

3. YOUR
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ROADBLOCK?
WHAT’S
BIGGEST

4. Copyright © 2018 Accenture. All rights reserved. 4
ROADBLOCKS ON THE INTELLIGENT
SUPPLY CHAIN JOURNEY
Legacy thinking
No innovation framework
Outdated infrastructure
Conflicting priorities
Inflexible operating models
Inability to prove ROI
SUPPLY
CHAIN ISN’T
A CORE
COMPETENCY

5. Copyright © 2018 Accenture. All rights reserved. 5
START BY
CONFIGURING
A CUSTOMER
CENTRIC
OPERATING
MODEL THAT:
Leverages an
asset-light
ecosystem
Leverages an
adaptive
workforce
Optimizes
operations
Connects with
partners and
customers
through an
intelligent
platform

6. The Roadmap Shows
You The Way
GETTING TO
GROWTH
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7. Copyright © 2018 Accenture. All rights reserved. 7
MAKE THE
FIRST MOVE
FIND A
CHAMPION
INVEST IN
INNOVATION
PICK AN
AREA
SET
PRIORITIES

8. Copyright © 2018 Accenture. All rights reserved. 8
Leaders are taking steps to architect
an intelligent supply chain
DO WHAT
LEADERS DO

9. Client challenges Working with
Accenture
Building Blocks
Applied
A North American
communications company
was struggling to meet
customer same-day delivery
expectations
An operational strategy
was formulated and
implemented.
A manufacturing and
distribution company had
limited knowledge of whether
or not they were meeting
customer service-level
agreements.
A Supply Chain Control
Tower solution was
implemented.
A consumer goods
manufacturer has inefficient
supply and demand
planning.
A cognitive computing
technology that uses
artificial intelligence and
sophisticated mathematics
to improve processes was
piloted.
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Same-day
delivery a
must, not
a want
Visibility
New IT
Partnerships & Collaborative Platforms
Asset-Light Solutions
Real-Time E2E Visibility
Applied Intelligence &
Performance Management
Real-Time E2E Visibility
Applied Intelligence &
Performance Management
Service Oriented Operating Mode
Real-Time E2E Visibility
Applied Intelligence &
Performance Management

10. DELIGHT
CUSTOMERS
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CONTINUOUSLY
IMPROVE
BOOST
PROFITABILITY
UNLEASH THE
POWER OF AN
INTELLIGENT
SUPPLY CHAIN

11. Copyright © 2018 Accenture. All rights reserved. 11
FOR MORE
INFORMATION
MOHAMMED HAJIBASHI
Accenture Supply Chain & Operations
Managing Director
mohammad.hajibashi@accenture.com
CHRIS MCDIVITT
Accenture Supply Chain & Operations
Principal Director
christopher.mcdivitt@accenture.com
ASHOO BHATTI
Accenture Supply Chain & Operations
Principal Director
ashoo.bhatti@accenture.com
LEARN MORE: ACCENTURE.COM/INTELLIGENTSUPPLYCHAIN