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An Industrial Report.pdf
The organizations discussed are Tholagatty Products (a juice producer), Softlogic Life Insurance (an insurance company), and JSAC (a non-profit organization). Tholagatty Products faces difficulties with counterfeiting and expanding distribution. Softlogic Life Insurance needs to increase awareness of insurance among youth and consider new payment methods and rural customers. JSAC provides support services to vulnerable groups but faces funding and staffing issues. All organizations could benefit from improved communication, customer feedback, and considering effects of climate change on their operations.
An Industrial Report.pdf
- 1. A Report ofPrivate Sector Training on Three Private Organizations-A Comparative Study Tholagatty Products Softlogic Life Insurance JSAC (Jaffna Social Action Center) Under University Graduates Training Programme From:14.09.2020 To:02.10.2020 Submission Date:02.10.2020 Name: Naguleswaran Menakan Registration Number: JAF-10-00089 D.S Division: Valikamam South, Uduvil District: Jaffna
- 2. 1 CONTENTS Sr. No: TitlesPage No: 1 Acknowledgement 2 2 Introduction of The Organizations - Brief Overview of Tholagatty Products - Brief Overview of Softlogic Life Insurance PLC - Brief Overview of Jaffna Social Action Center (JSAC) 3-5 3 Vision, Mission & Objectives of The Organizations 5 4 Present State of The Organizations 6-10 5 Overview of Plans, Operational & Practical difficulties and Overcome these obstacles and profit maximizing 11-12 6 Social and Environmental Concerns 13 7 Differences between Government & Private Sectors 14
- 3. 2 ACKNOWLEDGEMENT I have takenefforts in this project. However, it would not have been possible without the kind support and help of many individuals and organizations. I would like to extend my sincere thanks to all of them. I am highly indebted to “Tholagatty Products-Product Sector, Softlogic Life Insurance- Service Sector & JSAC (Jaffna Social Action Center) Non- Governmental Organization” for their guidance and constant supervision as well as for providing necessary information regarding the project & also for their support in completing the project. I would like to express my gratitude towards The Ministry of Defense and who encouraged us for this Project to Improve our Private sector knowledge. I would like to express my special gratitude and thanks to industry persons for giving me such attention and time. My thanks and appreciations also go to my colleague in developing the project and people who have willingly helped me out with their abilities.
- 4. 3 1.Introduction of TheOrganizations A. Brief Overview of Tholagatty Products Based The contemplative Rosarian Order Founded 2nd February 1928 Founder Late Rev.Fr. Thomas OMI Location (Then) Tholagatty, Jaffna Head Quarters/Location (Now) Tholagatty Products, Tholagatty Ashram, Achchuveli, Jaffna Starting Employees 06 Employees (Now) 08 & Contract Workers (05) in Peak time First Recipe Nelli Crush-1930 Tholagatty Products Company Formed 1935 Start the production for Business purpose 1938 Other Tholagatty Products (Then) 1940-1950 Bakery Dairy Products Pickles Tholagatty Bam Bathing Soap Palmyra Cordial (1995) Grapes planting introduced in Sri Lanka 1958 Industry Fruit Cordial & Ready Juice Products Products (Now) Grape Juice & Crush Nannari Juice (Root Juice) & Crush Nelli Crush & Juice Pomegranate Juice & Crush Ginger Crush (In Progress) Wine Product (Table Wine) Medical Wine (Abandoned) Certification ISO 22000 SLS (Applied) Website www.tholagattyproducts.com Advertising Platform Social Media (Face Book) A. Tholagatty Products (Product Sector) C. JSAC (Non-Governmental Organization) B. Softlogic Life Insurance (Service Sector) Organizations
- 5. 4 B. Brief Overviewof Softlogic Life Insurance PLC Based Softlogic Holdings Founded 1991 Founder Ashok Pathirage Location Sri Lanka Head Office No 14 De Fonseka Place, Colombo 05. Industries ICT, Health Care, Retails, Financial Services, Automobile & Leisure Financial Services Softlogic Finance PLC Softlogic Life Insurance PLC Softlogic Stockbrokers (Pvt) Ltd Website www.Softlogic.lk Softlogic Life Insurance PLC- Launch of Softlogic Life Insurance PLC (Formally known as Asian Alliance Insurance PLC) 1999 Commencement of Life Insurance Business 2000 Acquisition of the Company by the Softlogic Group 2011 Rebrand the Company as Softlogic Life Insurance PLC 2016 Head Office Level 16, One Galle Face Tower, Colombo 02 Product Portfolio Protection, Investment, Retirement, Health Care, Corporate, Optional Benefits. C. Brief Overview of Jaffna Social Action Center (JSAC) Type Non-Governmental Organization (NGO) Founded 2001 Founder UNHCR Independent NGO 2003 Registered under Voluntary Social Service 2004 Registered under National NGO Secretariat 2011 Collaboration with Ministry of Women & Child affairs 2017 Head Office 18/1 Kailasapilaiyar Veethy, Jaffna Branches Kilinochchi Mullaitivu Mannar Vavuniya Puttalam, Trincomalee
- 6. 5 2.Vision, Mission &Objectives of The Organizations Donors UNHCR Swiss Embassy Canadian Embassy UNICEF Ministry of Women & Child Affairs U.S Embassy USAID/SCORE British Council UNWomen UNFPA ONUR Institute of Social Development CFLI BMZ/knh Organizations Vision Mission Objective Tholagatty Products God willing, to create local opportunity in quality, development and impact in every community and country around the world, in response to the stressful demands and global competitive environmental and –to become humble servants to humanity and the Creator. Our mission is to promote great-tasting, healthier and natural, quality juice products to the customers and to maintain the lively hood of ashramites and of the poor living around us. We are continually working to create innovative in the business current. To promote great- tasting, healthier and natural, quality juice products to the customers. Softlogic Life Insurance To revolutionize insurance in Sri Lanka through world-class innovations and deliver extraordinary stakeholder value We exist to nurture your well-being, so you can enjoy life today By 2024, SLI will provide access to life insurance policy to 2.4 million low-income people in Sri Lanka JSAC For Communities to work together for a positive change: creating a future where rights are protected and all are self-sufficient. To work in partnership with communities to enable them to take responsibility for their socio-economic needs, to understand, claim their rights, and to ensure the protection of women and children. To protection and empowerment of women, child protection, sustainable peace through reconciliation, improvement of youth well-being and protection of environment.
- 7. 6 3.Present state ofThe Organizations A. Tholagatty Products 1. Administrative Structure 2. Product Process Map President (Regional Superior) Director Purchasing Manager Sales Manager Finance Committee Members (05 Executive Officers) Bursar (Regional Bursar) Receiving the Fruits Sorting Rejected Fruits Cleaning Waste water Grinding/ Crushing Pressing & Juice Fruits waste Store pulp for Sedimentation Process-01 Boiling water with Sugar + Glucose Syrup Process-02 Mixing sugar syrup with Fruit juice Straining Mixing Hot filling into pet bottle Capping Storage in Ambient temperature Inspection for Fermentation Labeling Dispatching Process-03
- 8. 7 B. Softlogic LifeInsurance 1. The Organizational Structure Board of Directors Managing Director Executive Director Chief Operating Officer Sales & Distribution Sales Support Unit Training & Knowledge Management Sales Administration Chief Corporate Services Officer Care Center Administration Facility Management Micro & Mobile Channel Chief Strategy Officer Chief Information Officer Chief Actuarial Officer Head of Risk Head of Treasury Head of Human Resources Head of Legal and Compliance Head of Risk Group Level Reporting Audit Committee Head of Internal Audit Chief Financial Officer Chief Technical Officer Chief Distribution Officer Head of Marketing Head of Digital Innovation
- 9. 8 C. Jaffna SocialAction Center (JSAC) 1. The Organizational Structure SWOT Analysis for Three Organizations Organizations Strengths Weaknesses Opportunities Threats Tholagatty Products 1. Popularity with target segment 2. Multiple variants 3. Presence across the world 4. Customer recognition 5. Unique Packaging 6. Affordable 7. Employee skills 1. Weak flavoring 2. Weak advertising 3. Poor Innovation 1. Growing demand for fresh juices & Cordials 2. Juice and Breakfast 1. Counterfeit products 2. Competition 3. Growing concerns about health 4. The threat of substitution 5. Weather changes 6. Hire suitable employee Softlogic Life Insurance 1. Skilled, far- sighted and experienced Senior Management 2. Strong Financial position 1. Significant manual intervention 2. Technical advancements 3. Need of a competent second 1. Growing market of Health insurance 2. Investment in automation 1. Risk due to cyber crimes 2. Cost of fraud insurance claims 3. Potential risks in the Governors Board Coordinator Senior Program Manager Program Unit Admin Unit Administrative Manager Accountant Finance Assistant Procurement Officer Logistics & Office Assistant Driver District Officers/ Program Officers Field Assistants Program Manager
- 10. 9 3. Dedicated, loyal andPassionate young team 4. Strong and well- known brand 5. Stable Agency Channel 6. Strong reinsurance panel 7. Solid branch network layer for some key departments 4. Lack of expertise to develop emerging trends like big data 5. High attrition among sales force 6. Lack of Educational employees 3. Investment in analytical projects 4. Population financial markets & in operating environment 4. New entrants 5. Political uncertainties Jaffna Social Action Center (JSAC) 1. Organization’s Mission & Vision 2. Human resources and in-house skills 3. Strong relationships with government, partners & Stake holders 4. Past & ongoing activities and application of best practices/ lessons learn 5. Experience at national and grassroots level work 6. Good coordination & monitoring and evaluation mechanisms 1. Funding problems 2. Under staffing and weak human resource policies 3. Weak organizational mandate 4. Lack of systematic operations in the organization 5. Weak management 1. Political will & encouragement 2. Supportive external & relevant thematic policies/ laws 3. Support from donors & other sector organizations 4. Good community response 5. Favorable distribution of resources 6. Support from media & advocacy organizations 1. Governments restrictions & Lack of political will 2. Security problems e.g. Natural disaster (Corona) 3. Disappearances, abductions of aid workers 4. Detrimental external policies 5. Lack of interest & attitudinal problems at the community level 6. Lack of access to target groups and locations 7. Sustainability problems due to lack of funding 8. Anti- NGO approaches by media & advocacy organizations
- 11. 10 Present state ofOrganizations (Compare & Contrast) Elements Tholagatty Products Softlogic Life Insurance Jaffna Social Action Center Type Product Service Service Target Customers All kind of People (Specially Children) 1.31–45 Age Group to Acquire Younger Customers 2.Healthy & Wealthy people Vulnerable people: -War affected people -Disabled people -Living in abusive families -The homeless -Refugees -Affected domestic violence women -Insecurity women & Children -Low income families -Orphans Intention Profit Profit Non-Profit Purpose Providing employment to the surrounding poor people for livelihood and gain a profit Providing life security and gain profit and become top life insurance Help & Support to vulnerable people for their livelihood Products/ Services Cordials & Juices: Grape Juice & Crush Nannari Juice (Root Juice) & Crush Nelli Crush & Juice Pomegranate Juice & Crush Ginger Crush (In Progress) Wine Product (Table Wine) Medical Wine (Abandoned) Life Insurance Protection Investment Retirement Health Care Corporate Optional Benefits Projects: American Corner British Council BMZ/knh UNHCR GBV SCORE I SCORE II HI Project WAGE UNWomen Safe House Fund/ Resource From farm Investment Donors Employees 8 Permanent staffs 5 Contract workers 6 permanent staffs & 15 field staffs (In Jaffna branch) 30 Staffs (All branches) Durability A physical, durable product Intangible, perishable product Intangible, perishable product Quality The quality of the product is easily measured The quality of the product is not easily measured The quality of the product is not easily measured
- 12. 11 4. Overview ofPlans, Operational & Practical difficulties and Overcome these obstacles and Profit maximizing A-Tholagatty Products B-Softlogic Life Insurance C-JSAC Le. Plans Operational & Practical difficulties Overcome the obstacles & Suggestion for Profit maximizing A 1.Need to create an awareness about counterfeit products among people. How to give the awareness about counterfeit products to people and which way to select for this awareness? Social media is a best way for create the awareness among the people and Public relations also help to avoid or find out the counterfeit products. 2.Need to create a unique logo or symbol on bottle cap. This idea may cost and this logo only known to producer but people don’t know. Counterfeiters may create this kind of logo but they don’t spend much money. Unique Barcode Labels, Custom-made Discount Coupons, Duplication Proof Labels, Hologram Warranty Stickers, Tamper-Proof Stickers are the many ways a manufacturer can save their product from being duplicated. 3.Products should be distributed island wide Difficult to find out the new distributors and find out the new markets. Maintain the good quality and often share the advertisement and customer feedback on social media for attracting someone. 4. Need to prepare new flavor cordial or juice for today customer trend. Research cost, additional fruits purchasing and seasonal effect. They need to get fruits from their own farm or they have to cultivate needed fruits. 5.Maintain customer satisfaction with affordable price & high quality Affordable price may be affected their business. Reduce unnecessary cost and need to maintain proper 5s system in factory. 6. Products must be adapted to climate or weather change May be needed more machinery or employees. What kind of alternative produce? They may need to think of the alternatives. For example, they may supply some warm juice on the menu. Train to existing employees about new alternative. 7.Give proper training to employees for maintain traditional quality. Training cost, damages may be affected business. Handle the training employees with carefully and concern about their allowance.
- 13. 12 B 1.Create an awareness amongthe youngers about insurance Youngers may avoid the insurance as well as youngers don’t know about Life insurance. Need to give the awareness about life insurance to children from school life. 2.Create a new mechanism for payment method Implemental issue and which way select for it? Create a backup account for customers like a bank account for loan purpose. 3.Need to consider rural people and villages Improper premium payment and large scale of insurance breaks. Introduce low budget premium for rural people. 4.Need to give proper guidance for claim their claims Depend on customer educational knowledge. Instructions should be given customer native language and Instructions include short and sweet information. 5.Communication skill should be improved to employees Training cost and need proper place for training. May give workplace training with work. 6.Need to consider customer feedback & Satisfaction Difficult to collect customer feedback and difficult to understand their satisfaction. Work with customer friendly and associate with customers. 7.Insurance policies should be explained clearly & honestly to customers Monthly target issues and customers reluctance. Have a clear explanation to take with the customer regarding insurance. 8.Should be involved corporate social responsibility Cost, Time waste and employee’s reluctance. Yearly budget should be allocated for any one social activity. C 1.Projects should be completed within allocated time Natural disaster, Employees turnover and Improper project plan. Create proper project plan and need to consider employees behavior. 2.Should be maintained good and healthy relationship with donors Emotions and arrogance. Not compromise with work and relations. 3.The organization should monitor post- service activities Additional employee and additional cost for salary. Additional workload. Need to create a will among people. 4.Accounts must be properly maintained Improper cash flow problems and account maintain cost. Every single activity should be registered on account book and create trust among the donors.
- 14. 13 5. Social andEnvironmental Concerns Organizations Social Concern Environmental Concern Tholagatty products 1.Provide the work opportunities to people who are living surrounding the factory area. 2.In future they will provide more work opportunities to unemployed. 1.Eco friendly productions. 2.They are doing farm surrounding the factory area for their productions purpose and fruit wastes are using as fertilizer. 3.Now plastic bottles are using for packaging but in future might be changed. Softlogic Life Insurance 1.Life security service for people. 2.Work opportunities to youngers. 3.WIN-Youth empowerment program 4.School certificate program 5.Year 5 scholarship program 6.University scholarship program 7.Agile flood relief campaign 8.Sponsorship 9.Library and computer unit for Nidangala Kanishta Vidyalaya 1.Plant a tree-“Api thuru mithuru” project 2.Educating society on responsible disposal “Garbage issue” project. JSAC 1.Help to vulnerable people 2.Provide work opportunities to unemployed 3.Improve vulnerable people livelihood. 4.Help to start own business by vulnerable people. 5.Conducting many social related projects. 6.Conducting awareness among students 1.Conducting environmental related projects 2.Planting useful trees 3.Eco friendly activities
- 15. 14 6. Differences betweenGovernment & Private sectors Basis for Comparison Public Sector Private Sector Meaning The section of a nation's economy, which is under the control of government, whether it is central, state or local, is known as the Public Sector. The section of a nation's economy, which owned and controlled by private individuals or companies is known as Private Sector. Basic objective To serve the citizens of the country. Earning Profit Raises money from Public Revenue like tax, duty, penalty etc. Issuing shares and debentures or by taking loan Areas Police, Army, Mining, Health, Manufacturing, Electricity, Education, Transport, Telecommunication, Agriculture, Banking, Insurance, etc. Finance, Information Technology, Mining, Transport, Education, Telecommunication, Manufacturing, Banking, Construction, Pharmaceuticals etc. Benefits of working Job security, Retirement benefits, Allowances, Perquisites etc. Good salary package, Competitive environment, Incentives etc. Basis of Promotion Seniority Merit Job Stability Yes No