AMTELCO Infinity IS On Call Scheduling Directory brochure for Answering Services, Call Centers and Hospitals

1. IS Directory On-Call Scheduling
Override allows operators
to quickly change on-call
assignments temporarily.
Each Intelligent
Directory can have an
unlimited number of
On-Call Schedules.
Operator, supervisor, and Web users
can select to view on-call coverage
information using a List View, a Daily
Calendar View, a Weekly Calendar
View, or a Monthly Calendar View.
Infinity Intelligent Directory On-Call Scheduling* provides directory listing information, allowing operators to easily
a powerful and flexible tool to assign schedule coverage, move between viewing on-call information and directory
view schedule coverage, dispatch messages to schedule information. The new directory window can be presented
contacts, and extend schedule information to clients via automatically when an operator answers a call or can
Web access (requires a Web On-Call Scheduling license). be brought up on demand. Operators can choose to view
information from the listing viewpoint or the on-call
Ease of Operator Use viewpoint.
Intelligent Directory On-Call Scheduling presents on-call
information to operators in the same window as

2. 2
Operators viewing an Intelligent Directory
Listing can see the detailed information
about the Listing, including the Contact
Description, Contact Details, available
Contact Methods and any On-Call
assignments.
Each Intelligent Directory Listing
can have a Status Schedule.
Operators can temporarily
override the Status Schedule at
any time.
On-Call Scheduling Contacts* Contacts with Roles matching the requirements for an
On-Call Shift are then available to be scheduled for the Shift.
Infinity Intelligent Directory Listings can be defined as On-Call
Schedule Contacts. Each On-Call Schedule Contact can be Operators viewing an On-Call Schedule can see the coverage
assigned to specific Contact Roles to cover the scheduling assignments for each On-Call Shift. Coverage assignments
requirements for On-Call Schedules. The Contact Roles display the Contacts covering the Shift and the Roles they
define the type of resource the contact is, such as a nurse, are filling. Operators can select to view details about the
a pediatric resident, a trauma physician, an IT network Contacts, including the Contact Listings, Contact Details,
engineer, an installation technician or any custom- and Contact Methods.
designed Role.

3. 3
On-Call Schedule Contact Roles can be set for
Exclusive coverage. Exclusive coverage means
that a contact can only be scheduled for one
schedule at a time. This ensures that contacts
Custom-designed shifts are easy
are not double booked for coverage.
to set up using the IS On-Call
Scheduling templates. Shifts can Exclusive coverage is a great way to build a
include time range and recurrence Vacation or Unavailable Calendar. If a contact is
pattern settings. assigned to the Vacation Shift, they cannot be
assigned to any other shifts.
On-Call Scheduling Shifts to cover each Shift. When schedulers are assigning coverage for
a Shift, they see and can select from a list of available contacts
On-Call Schedules are organized into Shifts. Shifts are custom
matching the required Contact Roles. When viewing on-call
designed to define the coverage requirements for the schedule
coverage, schedulers see whether each Shift has full coverage or
for specific time frames, days of the week, dates, and recurrence
not, based on whether the required Contact Roles have been filled.
patterns. Shifts can be set to recur on an hourly, daily, weekly, or
Each Shift Contact Role can also have minimum and maximum
monthly basis, providing an easy way to set up schedules in advance.
coverage values, allowing a Shift to be designed to require as
Contact Role requirements can be assigned to a Shift. This allows many contacts of a specific Role as are necessary.
supervisors to define the types of Contact Roles that are required

4. Features: Benefits:
Integral Component of Intelligent Directory* Use Intelligent Directory Listings as contacts for
On-Call Scheduling
Single Point of Access For Directory and On-Call One point of entry and access for all
Information information related to Intelligent Directories and
On-Call Schedules
Unlimited Number of On-Call Schedules Per Enter a Directory Contact into one Directory
Directory Subject Subject and use it for many On-Call Schedules
Unlimited Number of On-Call Schedule Use Contact Roles to ensure all coverage
Assignments requirements are filled for each shift
On-Call Shifts With Contact Role Requirements Enter schedules months in advance using the
and Recurrences unlimited number of assignments
On-Call Coverage Temporary Overrides Handle temporary changes to schedule
coverage with overrides
Flexible Schedule Views Using Calendar Tools View schedules with user friendly calendar
views
On-Call Shift Minimum, Maximum, Exclusive Ensure proper number of resources are
Settings covering. Exclusive settings can be used for
vacation calendars.
* esefeaturesareavailableforanadditionalcharge.
Th
Somefeaturesmayalsorequireadditionalhardwareorsoftware.
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