ITN Solutions and Service deals in huge collection of servers manufactured by world’s leading brands. Our sellers include the leading retailers of servers in all over Pakistan such as HP, IBM & Dell servers.
This document provides information about Bharat Sanchar Nigam Limited (BSNL), the largest telecommunication company in India. It discusses BSNL's history, services offered, revenues, and recent agreements. It also describes the basic workings of a telecommunication network, including call setup between landlines and mobiles. Key components of the network like telephone exchanges, transmission systems, and technologies like GSM, CDMA, and optical fibers are explained at a high level.
Havells is an Indian electrical equipment company founded in 1958 with headquarters in Noida, India. It has a revenue of 85.69 billion INR and divisions including lighting, power distribution, and brands like Sylvania, Concord, and Luminance. Havells' vision is to provide best electrical and lighting solutions through best-in-class people. It has a distribution network of factories, branch offices, distributors, retailers, and customers. Havells is strengthening its connect with retailers and electricians and deepening its distribution network through channel expansion, product extension, use of mobile apps, and intimate dealer relationships.
Types of wireless communication technologiesMohamed Ahmed
There are several types of wireless communication technologies that allow devices to connect without cables, including Wi-Fi, Bluetooth, and ZigBee. Wi-Fi enables wireless networking between devices like laptops and smartphones using radio signals transmitted from a wireless router. Bluetooth connects devices like phones, keyboards and speakers within shorter ranges to share data. ZigBee supports low-power wireless networks for sensors and controls and is used in commercial monitoring applications.
Ferns N Petals (FNP) is a private company and is India’s largest flower and gifts retailer and one of the largest flower retailers in the world
Products are flowers and various type of gifts
Provide gifts with well decorate and service
Personalize business they are following
lets see more details about it........
Telecommunication refers to the totality of techniques and circuits necessary for optimum information transfer via a given transmission medium. The document discusses the integration of different information categories that were once approached completely differently, but are now trending toward full integration on broadband networks by 2000. It also summarizes the portfolio of telecom products including wireless network products, network products, applications and software, and handsets and wireless terminals.
CRM of TATA Motors & Mahindra and Mahindra.Rajat_upmanyu
A CRM accumulates client associations over all directs in one spot. Overseeing incorporated
information assists organizations with improving client experience, fulfillment, maintenance
and administration.
E-business refers to conducting business over the internet and integrating internet technologies into various business processes. It allows companies to attract and retain customers, streamline supply chains, automate processes, and make better business decisions using data analytics. To be an e-business requires integrating various applications like e-commerce websites, supply chain management, CRM, and ERP. The integration of these applications and business processes both within and across companies is key to realizing the benefits of e-business. E-business trends indicate it will continue growing globally and revolutionizing how companies interact with customers and partners.
ITN Solutions and Service deals in huge collection of servers manufactured by world’s leading brands. Our sellers include the leading retailers of servers in all over Pakistan such as HP, IBM & Dell servers.
This document provides information about Bharat Sanchar Nigam Limited (BSNL), the largest telecommunication company in India. It discusses BSNL's history, services offered, revenues, and recent agreements. It also describes the basic workings of a telecommunication network, including call setup between landlines and mobiles. Key components of the network like telephone exchanges, transmission systems, and technologies like GSM, CDMA, and optical fibers are explained at a high level.
Havells is an Indian electrical equipment company founded in 1958 with headquarters in Noida, India. It has a revenue of 85.69 billion INR and divisions including lighting, power distribution, and brands like Sylvania, Concord, and Luminance. Havells' vision is to provide best electrical and lighting solutions through best-in-class people. It has a distribution network of factories, branch offices, distributors, retailers, and customers. Havells is strengthening its connect with retailers and electricians and deepening its distribution network through channel expansion, product extension, use of mobile apps, and intimate dealer relationships.
Types of wireless communication technologiesMohamed Ahmed
There are several types of wireless communication technologies that allow devices to connect without cables, including Wi-Fi, Bluetooth, and ZigBee. Wi-Fi enables wireless networking between devices like laptops and smartphones using radio signals transmitted from a wireless router. Bluetooth connects devices like phones, keyboards and speakers within shorter ranges to share data. ZigBee supports low-power wireless networks for sensors and controls and is used in commercial monitoring applications.
Ferns N Petals (FNP) is a private company and is India’s largest flower and gifts retailer and one of the largest flower retailers in the world
Products are flowers and various type of gifts
Provide gifts with well decorate and service
Personalize business they are following
lets see more details about it........
Telecommunication refers to the totality of techniques and circuits necessary for optimum information transfer via a given transmission medium. The document discusses the integration of different information categories that were once approached completely differently, but are now trending toward full integration on broadband networks by 2000. It also summarizes the portfolio of telecom products including wireless network products, network products, applications and software, and handsets and wireless terminals.
CRM of TATA Motors & Mahindra and Mahindra.Rajat_upmanyu
A CRM accumulates client associations over all directs in one spot. Overseeing incorporated
information assists organizations with improving client experience, fulfillment, maintenance
and administration.
E-business refers to conducting business over the internet and integrating internet technologies into various business processes. It allows companies to attract and retain customers, streamline supply chains, automate processes, and make better business decisions using data analytics. To be an e-business requires integrating various applications like e-commerce websites, supply chain management, CRM, and ERP. The integration of these applications and business processes both within and across companies is key to realizing the benefits of e-business. E-business trends indicate it will continue growing globally and revolutionizing how companies interact with customers and partners.
India is the booming market for telecom sector. It is ranked second in telecom network provider all around the world. This industry has witnessed significant growth in subscriber base over the last decade, with better network coverage and competition induced decline in tariffs. This attracted various foreign companies to invest in this sector.
BPCL implemented an ERP system in the 1990s as part of a larger customer service and satisfaction project. They selected SAP R/3, which was successfully used by other major oil companies. The implementation was divided into phases and tested carefully. It provided benefits like improved inventory management, integrated business functions, and enabled new e-business initiatives. The success was due to senior management support, a phased approach, proven software, external consultants, emphasis on security, and integration of the ERP system across BPCL's business units and processes.
The presentation is all about the e-commerce infrastructures pertaining to the internet, web and mobile. It include class discussion about augmented reality, HTML 5 advantages / disadvantages and mobile apps benefits. Topics include e-commerce web store requirements, background about internet, html, web servers, websites and web browsers. The presentation was used during the Doctor in Information Technology Advance E-Commerce Course at the University of the East - Manila Campus.
Virgin Mobile is entering the Indian mobile handset retail market by tying up with Tata Teleservices. While Virgin is primarily an MVNO company, retail distribution is an important part of its strategy. Its retail strategy will be crucial to achieving strong subscriber uptake versus a mediocre performance. Virgin aims to target urban youth aged 14-25 years by positioning itself as a brand that understands their needs and offers innovative services and products at great prices. It plans to expand its presence through kiosks and shop-in-shops located where youth shop.
This document provides a presentation on the marketing management of Bharti Airtel Ltd. It includes an introduction to the company, its profile, history, organizational structure, objectives, segmentation, targeting, positioning, marketing mix, management tools used, key problem areas, achievements and awards. It discusses Airtel's brand image and suggests utilizing its social media presence and partnering with Ericsson for 5G technology to strengthen its public relations and position Airtel as the most preferred brand in India. The presentation was delivered to Dr. S. Mahapatra by four students from ABM 2017.
This document is a project report on the comparative analysis of the marketing strategies of Vodafone and Airtel. It includes an introduction to the telecom sector in India, background information on Airtel and Vodafone, their company profiles, and an overview of their marketing strategies. The objectives of the study and research methodology are also outlined. The report will analyze and compare the marketing strategies, manufacturing, technology, production, advertising, collaboration, exports, and government policies of both companies. It will also study customer satisfaction, buying behavior, and preferences within the telecom sector.
This document provides a summary of Oracle's Siebel CRM strategy, roadmap, and industry applications. Key points include:
1) Siebel CRM has been delivering best-in-class CRM for 21 years and supports over 6,000 customers worldwide across various industries.
2) The strategy focuses on improving the customer experience, increasing industry innovations, and enhancing business agility.
3) The roadmap outlines upcoming releases with a focus on automation, mobility, cloud integration, and an improved user experience.
4) Industry applications are being enhanced with features like simplified processes for communications, relationship banking mobile apps, and public sector rule-based benefits applications.
A PRESENTATION DESIGNED BY DESHBANDHU KUMAR.KMNKJKJKJKJKJKJKJKJKJHL;SKFJLKJFELFGHEHG;EJHNSRjLGHNSKLJGFHNLGHNSLVHEHFLWJKFLWKF;NSLJNVDSLVNSklNMLK;VJVJ;LKVJ;KLVJS;VJG
Sales force automation (SFA) is a customer relationship management tool that streamlines sales team activities. It improves sales force productivity by encouraging documentation of field activities and cultivating customer relationships. The main categories of SFA are sales process/activity management, sales territory management, contact management, lead management, and knowledge management. SFA provides benefits like producing an efficient sales force, enhancing customer relationships, providing timely data for decision making, and enabling easy tracking of centralized customer information.
Strategic Analysis of Airtel Limited in Indian Telecom Sectorrajinderpal_12
The whole presentation depicts the Strategic Analysis of Airtel Limited in Indian Telecom sector. Here we talk about gradual evolution of Indian Telecom sector and growth of Airtel against its competitor. It also covers the internal value analysis of Airtel - Resource Based View.
It is really informative for anyone interested to know about Airtel and Indian Telecom sector.
Thanks
Rajinder
Digital marketing involves promoting products or brands using electronic media like the internet, wireless messaging, mobile apps, and digital television. Digital marketers monitor metrics like views, sales conversions, and what content performs well. The goals of digital marketing are visibility, awareness, engagement, branding and generating leads. The document then discusses implementing a digital marketing plan using tools like websites, search engine optimization, social media, email marketing and mobile marketing. It also compares offline and online marketing and discusses search engine advertising and optimization strategies.
Example Call Center Work/Information Flow DiagramEquilibria, Inc.
There are bound to be times when your customer support team encounters a problem dealing with customers. You have no control over what customers say or do, but you do have control over how team members respond to questions or complaints in an efficient and productive way. With a combination of competent team members, well-written scripts and the right technology, your business can attract and retain happy and loyal customers.
Process maps (flowcharts) are one tool companies use to ensure team members know how to address customer support questions, escalate issues, and route calls. In this presentation, we begin with a process map given to employees working in a call center to screen job candidates. If you enjoy working with flowcharts, you’ll love this method to investigate your own customer service model. More process map templates are available for download at www.eqbsystems.com/shop. Thanks for watching!
This project report provides a strategic analysis of Bharti Airtel, India's largest telecommunications company. It summarizes Airtel's business units, key partnerships and competitors. Porter's five forces analysis indicates high competition and bargaining power of customers pose major threats. A SWOT analysis identifies Airtel's large subscriber base and brand image as strengths, and high debt levels and intense competition as weaknesses. The PEST analysis examines political, economic, social and technological factors influencing Airtel.
Our mission is to create value for customers and shareholders by improving health through our soap. We use direct marketing techniques like direct mail, teleshopping, telephonic marketing, and e-communication via our website and emails to directly reach customers without traditional advertising channels. Direct marketing allows us to precisely target and build relationships with customers through segmentation, personalization, and response tracking across soap product lines like economical, baby, beauty, and antiseptic soaps.
The document summarizes the development of the modern marketing concept from the 1940s onwards. It describes how early marketers focused on product orientation or selling orientation after World War 2, but in the 1950s the marketing concept emerged, focusing on determining customer needs and wants. Major marketing writers like Kotler and Levitt promoted this concept. More recently, the focus has shifted to customer value, satisfaction, and retention through a relationship approach. The document was created by Dr. Brian Monger of the Marketing Association of Australia and New Zealand.
E-CRM expands traditional CRM techniques by integrating electronic channels like the web, wireless technologies, and voice technologies. This allows for consistency across all sales, customer service, and marketing channels. The goal is to achieve a seamless customer experience and maximize customer satisfaction, loyalty, and revenue. E-CRM addresses issues with traditional CRM like siloed data and lack of a single customer view by consolidating customer data from different sources. It also uses tools like customer analysis, real-time decision making, and personalized messaging to better understand customer behavior and interactions and provide customized experiences. The benefits of E-CRM include improving customer retention and relationships, increasing efficiency, and enabling 24/7 customer interactions.
Myntra is an Indian online retailer founded in 2007. It sells fashion and lifestyle products from over 350 brands. Myntra was an early player in online shopping in India and helped popularize e-commerce. It utilizes a business model where it procures inventory from brands and makes it available online at the same time as in stores. Myntra has received several awards and is among the top 10 e-commerce companies in India. It focuses on fast order fulfillment and maintains a user-friendly website to drive its business.
This document discusses the benefits of working with a global business network. It offers localized presence and synchronized departments for efficient workflows. It prides itself on being a learning organization with quality and process control. The business network provides complex technology solutions customized for each client and a process to improve success rates. It has explored diverse markets, products, and geographies to partner for mutual growth across a global delivery network.
Affiance Corporation provides IT solutions and services including annual maintenance contracts for computer hardware, peripherals, networking and CCTV. It was established in 2011 and prides itself on cost management, customer satisfaction and unmatched service. The document outlines Affiance's non-comprehensive AMC rates for computers, printers, UPSs, scanners, laptops and CCTV as well as terms and conditions of AMC contracts. Additional services include computer and laptop repairs, rentals, toner refills and more.
Unlocking Your Organization\'s Warranty Management PotentialImranMasood
The document discusses unlocking an organization's warranty management potential. It describes a warranty management capability maturity model developed by IDC Manufacturing Insights with five stages from ad-hoc to optimized. The model evaluates how organizations manage warranty processes, governance, measurement, and technology use. The document outlines focus areas and value creation opportunities at different maturity levels, including improving claims processing efficiency and establishing reverse logistics systems at lower levels and implementing analytics and quality improvement at higher levels.
India is the booming market for telecom sector. It is ranked second in telecom network provider all around the world. This industry has witnessed significant growth in subscriber base over the last decade, with better network coverage and competition induced decline in tariffs. This attracted various foreign companies to invest in this sector.
BPCL implemented an ERP system in the 1990s as part of a larger customer service and satisfaction project. They selected SAP R/3, which was successfully used by other major oil companies. The implementation was divided into phases and tested carefully. It provided benefits like improved inventory management, integrated business functions, and enabled new e-business initiatives. The success was due to senior management support, a phased approach, proven software, external consultants, emphasis on security, and integration of the ERP system across BPCL's business units and processes.
The presentation is all about the e-commerce infrastructures pertaining to the internet, web and mobile. It include class discussion about augmented reality, HTML 5 advantages / disadvantages and mobile apps benefits. Topics include e-commerce web store requirements, background about internet, html, web servers, websites and web browsers. The presentation was used during the Doctor in Information Technology Advance E-Commerce Course at the University of the East - Manila Campus.
Virgin Mobile is entering the Indian mobile handset retail market by tying up with Tata Teleservices. While Virgin is primarily an MVNO company, retail distribution is an important part of its strategy. Its retail strategy will be crucial to achieving strong subscriber uptake versus a mediocre performance. Virgin aims to target urban youth aged 14-25 years by positioning itself as a brand that understands their needs and offers innovative services and products at great prices. It plans to expand its presence through kiosks and shop-in-shops located where youth shop.
This document provides a presentation on the marketing management of Bharti Airtel Ltd. It includes an introduction to the company, its profile, history, organizational structure, objectives, segmentation, targeting, positioning, marketing mix, management tools used, key problem areas, achievements and awards. It discusses Airtel's brand image and suggests utilizing its social media presence and partnering with Ericsson for 5G technology to strengthen its public relations and position Airtel as the most preferred brand in India. The presentation was delivered to Dr. S. Mahapatra by four students from ABM 2017.
This document is a project report on the comparative analysis of the marketing strategies of Vodafone and Airtel. It includes an introduction to the telecom sector in India, background information on Airtel and Vodafone, their company profiles, and an overview of their marketing strategies. The objectives of the study and research methodology are also outlined. The report will analyze and compare the marketing strategies, manufacturing, technology, production, advertising, collaboration, exports, and government policies of both companies. It will also study customer satisfaction, buying behavior, and preferences within the telecom sector.
This document provides a summary of Oracle's Siebel CRM strategy, roadmap, and industry applications. Key points include:
1) Siebel CRM has been delivering best-in-class CRM for 21 years and supports over 6,000 customers worldwide across various industries.
2) The strategy focuses on improving the customer experience, increasing industry innovations, and enhancing business agility.
3) The roadmap outlines upcoming releases with a focus on automation, mobility, cloud integration, and an improved user experience.
4) Industry applications are being enhanced with features like simplified processes for communications, relationship banking mobile apps, and public sector rule-based benefits applications.
A PRESENTATION DESIGNED BY DESHBANDHU KUMAR.KMNKJKJKJKJKJKJKJKJKJHL;SKFJLKJFELFGHEHG;EJHNSRjLGHNSKLJGFHNLGHNSLVHEHFLWJKFLWKF;NSLJNVDSLVNSklNMLK;VJVJ;LKVJ;KLVJS;VJG
Sales force automation (SFA) is a customer relationship management tool that streamlines sales team activities. It improves sales force productivity by encouraging documentation of field activities and cultivating customer relationships. The main categories of SFA are sales process/activity management, sales territory management, contact management, lead management, and knowledge management. SFA provides benefits like producing an efficient sales force, enhancing customer relationships, providing timely data for decision making, and enabling easy tracking of centralized customer information.
Strategic Analysis of Airtel Limited in Indian Telecom Sectorrajinderpal_12
The whole presentation depicts the Strategic Analysis of Airtel Limited in Indian Telecom sector. Here we talk about gradual evolution of Indian Telecom sector and growth of Airtel against its competitor. It also covers the internal value analysis of Airtel - Resource Based View.
It is really informative for anyone interested to know about Airtel and Indian Telecom sector.
Thanks
Rajinder
Digital marketing involves promoting products or brands using electronic media like the internet, wireless messaging, mobile apps, and digital television. Digital marketers monitor metrics like views, sales conversions, and what content performs well. The goals of digital marketing are visibility, awareness, engagement, branding and generating leads. The document then discusses implementing a digital marketing plan using tools like websites, search engine optimization, social media, email marketing and mobile marketing. It also compares offline and online marketing and discusses search engine advertising and optimization strategies.
Example Call Center Work/Information Flow DiagramEquilibria, Inc.
There are bound to be times when your customer support team encounters a problem dealing with customers. You have no control over what customers say or do, but you do have control over how team members respond to questions or complaints in an efficient and productive way. With a combination of competent team members, well-written scripts and the right technology, your business can attract and retain happy and loyal customers.
Process maps (flowcharts) are one tool companies use to ensure team members know how to address customer support questions, escalate issues, and route calls. In this presentation, we begin with a process map given to employees working in a call center to screen job candidates. If you enjoy working with flowcharts, you’ll love this method to investigate your own customer service model. More process map templates are available for download at www.eqbsystems.com/shop. Thanks for watching!
This project report provides a strategic analysis of Bharti Airtel, India's largest telecommunications company. It summarizes Airtel's business units, key partnerships and competitors. Porter's five forces analysis indicates high competition and bargaining power of customers pose major threats. A SWOT analysis identifies Airtel's large subscriber base and brand image as strengths, and high debt levels and intense competition as weaknesses. The PEST analysis examines political, economic, social and technological factors influencing Airtel.
Our mission is to create value for customers and shareholders by improving health through our soap. We use direct marketing techniques like direct mail, teleshopping, telephonic marketing, and e-communication via our website and emails to directly reach customers without traditional advertising channels. Direct marketing allows us to precisely target and build relationships with customers through segmentation, personalization, and response tracking across soap product lines like economical, baby, beauty, and antiseptic soaps.
The document summarizes the development of the modern marketing concept from the 1940s onwards. It describes how early marketers focused on product orientation or selling orientation after World War 2, but in the 1950s the marketing concept emerged, focusing on determining customer needs and wants. Major marketing writers like Kotler and Levitt promoted this concept. More recently, the focus has shifted to customer value, satisfaction, and retention through a relationship approach. The document was created by Dr. Brian Monger of the Marketing Association of Australia and New Zealand.
E-CRM expands traditional CRM techniques by integrating electronic channels like the web, wireless technologies, and voice technologies. This allows for consistency across all sales, customer service, and marketing channels. The goal is to achieve a seamless customer experience and maximize customer satisfaction, loyalty, and revenue. E-CRM addresses issues with traditional CRM like siloed data and lack of a single customer view by consolidating customer data from different sources. It also uses tools like customer analysis, real-time decision making, and personalized messaging to better understand customer behavior and interactions and provide customized experiences. The benefits of E-CRM include improving customer retention and relationships, increasing efficiency, and enabling 24/7 customer interactions.
Myntra is an Indian online retailer founded in 2007. It sells fashion and lifestyle products from over 350 brands. Myntra was an early player in online shopping in India and helped popularize e-commerce. It utilizes a business model where it procures inventory from brands and makes it available online at the same time as in stores. Myntra has received several awards and is among the top 10 e-commerce companies in India. It focuses on fast order fulfillment and maintains a user-friendly website to drive its business.
This document discusses the benefits of working with a global business network. It offers localized presence and synchronized departments for efficient workflows. It prides itself on being a learning organization with quality and process control. The business network provides complex technology solutions customized for each client and a process to improve success rates. It has explored diverse markets, products, and geographies to partner for mutual growth across a global delivery network.
Affiance Corporation provides IT solutions and services including annual maintenance contracts for computer hardware, peripherals, networking and CCTV. It was established in 2011 and prides itself on cost management, customer satisfaction and unmatched service. The document outlines Affiance's non-comprehensive AMC rates for computers, printers, UPSs, scanners, laptops and CCTV as well as terms and conditions of AMC contracts. Additional services include computer and laptop repairs, rentals, toner refills and more.
Unlocking Your Organization\'s Warranty Management PotentialImranMasood
The document discusses unlocking an organization's warranty management potential. It describes a warranty management capability maturity model developed by IDC Manufacturing Insights with five stages from ad-hoc to optimized. The model evaluates how organizations manage warranty processes, governance, measurement, and technology use. The document outlines focus areas and value creation opportunities at different maturity levels, including improving claims processing efficiency and establishing reverse logistics systems at lower levels and implementing analytics and quality improvement at higher levels.
Barclays U.S - Building the customer experienceMagnolia
Presenter: Sebastian Napoli, Co-founder, NRG Edge
Magnolia CMS and NRG Edge have played significant roles in helping Barclays U.S. online banking build its customer experience. Today, the bank’s marketing site is responsively designed and fully integrated with Magnolia. Not only is the site’s static information content managed, but Magnolia is integrated with the display of dynamic rates and fees and is used to manage helpful “consumer tools” that incorporate calculators and instructional demos. The bank’s journey continues as it now moves to content manage its secure transactional site. We'll share the experience of the journey with conference attendees and talk about the opportunities and challenges ahead.
Nishikanth Podduturi offers IT support services and solutions for small and medium-sized companies in India at great prices with discounted services and rapid response. Their support includes emergency onsite support with real-life engineers speaking in plain English. Customers can receive a free, no obligation audit and one week trial of support services with a money back guarantee. They have different support package levels starting from Rs. 200 per PC per month.
With these changing business dynamics, leading companies are forced to rethink their approach to the service business (after sales business). Service business can be roughly segmented into warranty and non-warranty services, by a proportion of about 1:20.
Customer Service Strategy & Customer ExperienceAnand Subramaniam
The document discusses developing a customer service strategy (CSS) that integrates organizational culture around customer touchpoints. It identifies common service delivery gaps and outlines a framework for developing a CSS, including conducting research, defining goals and key elements, creating implementation roadmaps, and measuring customer experience. The desired outcomes of the CSS include developing a customer-focused orientation, increasing satisfaction and loyalty, and improving overall service performance.
Barclays' Multi-Channel Customer Service StrategyMoxie
In this presentation, Barclays, a Moxie customer discusses their multichannel customer service strategy, focused on supporting support clients in channels of their choice. As Barclays is doing this against the backdrop of a financial crisis that constrains investment, undermines confidence and heightens client scrutiny, this presentation also discusses balancing the needs of all stakeholders, while building out a customer focused multichannel strategy and platform.
Matt Smallman, Head of Strategy and Change, Global Client Experience.
Matt Smallman leads the Client Experience Strategy and Change team for Wealth and Investment Management at Barclays. Over the last 4 years his team has engineered and delivered a continuous stream of operating model improvements to the service centre platform which in 2012 won over 10 industry awards for excellence and innovation. Matt previously led Six Sigma process improvement projects at Barclays and before that was an officer in the Corps of Royal Engineers delivering counter improvised explosive device capabilities to deployed operations.
The document discusses preventive maintenance. It defines preventive maintenance as scheduled maintenance activities aimed at preventing mechanical breakdowns and failures. The primary goal of preventive maintenance is to prevent equipment failure before it occurs, maximizing the useful life of machines. Benefits include extended equipment life, savings on repairs, and minimized risk of failure. The document also outlines different types of maintenance cycles and lists the three B's of successful preventive maintenance as being based on time, performance, or condition.
1) The document outlines the preventive maintenance program of Al Ayuni Investment and Contracting Company. It defines preventive maintenance and describes the goals of avoiding equipment failure and unplanned downtime.
2) Details of the planning, implementation, and documentation processes are provided. Formats for maintenance scheduling, part requirements, and task tracking are referenced.
3) Requirements for equipment, tools, and dedicated personnel are listed to properly support the preventive maintenance of all company assets. This includes service trucks, stations, and a separate vehicle for greasing tasks.
How can you increase profits while your money is literally going out the door? We have identified 10 common service problems companies experience and provided some solutions to those problems, which will help you fix your revenue leakage as well as increase efficiencies and drive more revenues.
This document is a project report on consumer behavior towards refrigerators produced by Whirlpool India Ltd. It includes an introduction, objectives, limitations, company and industry overview. The report focuses on Whirlpool's new "Neo I-Chill" refrigerator series. Research methods are described and data analysis is presented on consumer awareness, interest in Neo I-Chill, purchase reasons and 8 week sales. The report also covers marketing concepts like the 4Ps, AIDA model and consumer decision making process. It concludes with findings, recommendations and references.
The document discusses after-sales services and support provided by businesses to their customers. It covers key elements of after-sales services like installation, training, maintenance, repair, warranty and support. It also discusses strategies for effective after-sales service and the advantages it provides like customer satisfaction, retention and loyalty.
1. Maintaining contact with customers after a sale through follow-up is important to evaluate product effectiveness and customer satisfaction.
2. Building long-term business relationships takes time, similar to personal friendships, and requires self-disclosure, active listening, and trust between parties.
3. Providing excellent customer service and handling complaints promptly is key to retaining customers and increasing sales through referrals.
This document provides information on customer service best practices. It discusses why customers quit (68% due to indifference of employees), what angry customers want (to feel listened to, respected, and assured of action), the responsibilities of complaints handlers (updating records and following up), and qualities of good service technicians (being on time, cleaning up, and following up). The overall message is on the importance of caring for customers and addressing their needs and complaints to retain their business.
Customer service is important for businesses in the travel and tourism industry to meet and exceed customer expectations due to high competition. Providing good customer service leads to customer loyalty, competitive advantage, and lower costs for companies. Principles of good customer service include making a positive first impression, providing speedy and accurate service, developing a good company image, establishing clear customer service policies, promoting effective teamwork and communication across an organization, meeting diverse customer needs, and creating a mission statement that outlines a company's goals for customer satisfaction.
Customer Service PowerPoint PPT Content Modern SampleAndrew Schwartz
163 slides include: understanding the basics of effective customer service, knowing customer wants and expectations, the 4 steps to super service, what to say and addressing excuses, implementing a program and examining behaviors, 7 practical steps to customer service, performance standards and quality, looking to the future, Q& A's, increasing customer satisfaction, the top ten customer complaints, the five most common customer requests, 4 steps to super service, how to's and more.
A quick slideshow to enforce some of the basics of giving good customer service in a call center. I made a few modifications to it so I hope this one is better liked. :)
This document outlines 7 pillars of customer service: 1) Develop a customer service mission statement, 2) Ensure customer service has the proper attitude and action, 3) Provide base training for employees, 4) Coach employees, 5) Send creative thank you's, 6) Perform functional walkthroughs, and 7) Engage with customers. It emphasizes the importance of going above and beyond for customers to build loyalty and advocates training employees to learn more about each customer. Real-world examples are provided to illustrate how following these pillars can significantly increase sales and improve customer relationships.
This document outlines steps for developing a customer service strategy, including determining important customer service attributes, competitor vulnerabilities, and a company's own service capabilities. It identifies four core elements of a service strategy: reliability, surprise, recovery, and fairness. For each element, it provides examples of how companies can meet customer expectations through things like dependable service, unexpected extras that delight customers, effective problem resolution, and fair treatment of all customers. The document stresses the importance of effective service recovery when problems occur and emphasizes designing reliable service systems to prevent errors.
ReadySetPresent (Customer Service PowerPoint Presentation Content): 100+ PowerPoint presentation content slides. Knowing what your customer wants and needs is the number one factor to excellent customer service. Only by improving one’s customer service can your business develop. Customer Service PowerPoint Presentation Content slides include topics such as: understanding the basics of effective customer service, knowing customer wants and expectations, the 4 steps to super service, 10+ slides on what to say and addressing excuses, 10+ slides on implementing a program and examining behaviors, 7 practical steps to customer service, 30 slides on performance standards and quality, looking to the future, Q& A’s, 5 slides on increasing customer satisfaction, the top ten customer complaints, the five most common customer requests, 4 steps to super service, how to's and more!
The document summarizes a marketing plan presentation for a new beverage product called Bubble Buzz. The presentation covers the marketing objectives to create awareness and market share, the company profile, an analysis of the beverage industry and target market, and the marketing mix strategies around product, price, promotion, and place. It also includes financial projections, an implementation plan, and discusses the product's potential for export.
The document summarizes a marketing plan presentation for a new beverage product called Bubble Buzz. The presentation covers the marketing objectives to create awareness and market share, the company profile, an analysis of the beverage industry and target market, and the marketing mix strategies around product, price, promotion, and place. It also includes financial projections, an implementation plan, and discusses the product's potential for export.
The document summarizes a marketing plan presentation for a new beverage product called Bubble Buzz. The presentation covers the marketing objectives to create awareness and market share, the company profile, an analysis of the beverage industry and target market, and the marketing mix strategies around product, price, promotion, and place. It also includes financial projections, an implementation plan, and discusses the product's potential for export.
The document discusses the rise of left brain marketing, which focuses on analytical strategies based on deep customer knowledge rather than creative approaches. It provides examples to illustrate key concepts like using web analytics to map customer journeys and how RealAge uses data to engage health-minded customers through personalized messaging. RealAge is highlighted as an example of using metrics to drive traffic and measure the impact of different marketing activities.
Module 16 Brand Building for the Senior's Market.pptxcaniceconsulting
Innovative marketing is a set of innovative processes and activities that market and communicate new products and services to a targeted group of consumers.
Innovation in marketing is an activity that involves new ideas that have a positive impact on a new product and service.
Marketing is a process that involves marketers communicating product and service information to consumers.
Module 5 The 5 Phases of New Product Development.pptxcaniceconsulting
NPD stands for New Product Development.
New food product development is the process that creates a new product, produces it, and brings it to market.
How does it differ from food reformulation?
Food reformulation changes the existing food products to meet the new demands.
Why do we need NPD?
To maintain or grow market share for food businesses/SMEs.
The document discusses various aspects of integrated marketing communication and branding such as identifying customer needs and wants, developing a brand positioning strategy relative to competitors, creating brand values and a memorable brand mantra, building brand awareness through effective communication, and strategies for new products, brand extensions, and rebranding an existing brand. It provides frameworks for analyzing a company's strengths, weaknesses, opportunities, and threats as well as the political, economic, social, and technological factors impacting the marketing environment.
1) The document discusses a new approach to marketing called "Marketing with Meaning" which focuses on creating marketing that improves people's lives rather than just selling products.
2) It presents a hierarchy model for meaningful marketing with three tiers - meaningful solutions, connections, and achievements - that correspond to increasing levels of customer needs.
3) An example is provided of a diabetes brand that implemented meaningful marketing through an online program helping customers better manage their disease, leading to increased sales and member engagement.
This document discusses content marketing and outlines strategies for more effective content marketing through a customer-centric approach. It notes that while many companies use content marketing, most are not very effective in meeting their objectives. It then recommends putting customers at the heart of the content strategy by deeply understanding their needs, goals and concerns. The document also suggests delivering credible and unbiased content tailored to different stages of customers' treatment journeys, and engaging customers with empathy. It provides examples of how different content strategies like how-to guides, videos and crowdsourcing can be used based on varying customer needs. The document concludes by outlining steps for organizations to develop a content marketing action plan focused on the customer.
The document discusses key concepts regarding products and services. It defines a product as anything that can satisfy a want or need and be offered for sale, while noting that services are intangible activities or benefits offered for sale. The document outlines factors that differentiate products and services, such as core customer value and augmented products that add value and satisfaction. It also discusses product categories, product mix decisions, branding, and the importance of creating core customer value through quality, features, style, packaging and support services.
Read our story on how to write a brand plan:
https://beloved-brands.com/2012/06/24/brand-plan/
Help for the Brand Manager with tips on how to write a brand plan, including vision, mission, strategies, tactics, execution, and the overall writing and flow of the plan.
This document provides an overview and recommendations for how a consumer goods company can improve its market share in China from 6% to 10% within 2 years. It outlines key factors to consider, including understanding market trends, identifying top product categories, analyzing competitors' strategies, and developing a winning strategy. The document then presents an issue tree to map out strategies for increasing market share through identifying new segments, improving distribution, boosting promotions, and addressing quality issues. References are also provided.
How to launch successful advertising campaign _mujeeb riazMujeeb Riaz
How to launch successful advertising campaign by using design thinking framework?
how to run successful marketing campaign?
components of advertising campaign
360 Advertising Campaign
360 advertising campaign and execution
Marketing involves planning and executing the conception, pricing, promotion, and distribution of goods and services to create value for customers and organizations. It differs from selling in that it is strategic and focuses on unmet customer needs rather than aggressively pushing products. Marketing consists of the 4Ps - product, price, place, and promotion - to satisfy target customer needs within the context of an organization's goals. The marketing concept holds that customer satisfaction is key to success.
This document contains an integrated marketing communications (IMC) plan proposal for the Olympic Nutty biscuit brand in Bangladesh. It includes details of the brand's distribution network and SWOT analysis. It then proposes positioning the brand using a character called DODO and focusing the campaign on visual elements. The proposed IMC plan budget is 10 million TK or 34% of annual turnover. Tactics proposed include social media, website improvements, and public relations. Results would be measured through surveys. The goal is to increase awareness, market share and sales for Olympic to maintain its position as market leader in Bangladesh.
Just when you think you’ve mastered social media… along comes UGC, the “visual web” and SnapChat. We explore practical tips on how to adapt 6 key social media trends.
The new model for future marketing – Marketing 3.0 – treats customers not as mere consumers but multi–dimensional human beings that they are. Customers, in turn, are choosing companies and products that satisfy deeper needs for participation, creativity, community, and idealism. In Marketing 3.0, described about in creating products, services, and company cultures that inspire, include, and reflect the values of target customers. Explains the future of marketing, along with why most marketers are stuck in the past Examines companies that are ahead of the curve, famous for his "4 P′s of Marketing" In an age of highly aware customers, companies must demonstrate their relevance to customers at the level of basic values. Marketing 3.0 is the unmatched guide to getting out front of this new tide sweeping through the nature of marketing.
Advertising is defined as any paid nonpersonal communication about an organization, product, service, or idea by an identified sponsor. Advertising provides benefits such as being a cost-effective way to reach large audiences, building brand equity, and stimulating demand. Advertising theories include practice-based theories focusing on unique selling propositions and reason why approaches as well as information processing theories examining how consumers receive and process advertising messages. Media planning involves determining reach, frequency, weight, and effective reach to allocate advertising budgets across different media vehicles in order to achieve marketing objectives.
While change has always been a constant, the pace of change seems to have increased exponentially. This change permeates through all aspects of business as well; competition, marketing, social media, health care, even your employees. As a business owner or leader, you are challenged with keeping up with that change - perhaps even embracing it. The 2013 7x7x7 panel examines where change is happening, what it's impact will be on you and how you might take full advantage of that.
The document discusses enterprise branding through examples of Novo Nordisk and Johnson & Johnson. It describes the three waves of corporate branding development and how Novo Nordisk established a permanent corporate branding function to integrate internal and external branding under pillars supporting its vision. Johnson & Johnson centralized its corporate branding unit to revive the emotional appeal of its historical care and baby imagery. Both companies faced dilemmas around centralization vs decentralization and balancing old and new approaches that their corporate branding strategies aimed to manage.
Southwest Airlines was founded in 1971 in Dallas, Texas. It has a strong organizational culture focused on values like family, equality, dedication, and fun. The CEO, Herb Kelleher, fostered an informal, transactional leadership style where he treated employees like family. Southwest utilizes selective recruiting and training to socialize new employees into the culture. It has been successful in capturing value through high customer satisfaction driven by happy employees and a competitive low-cost business model that has been difficult for competitors to copy.
The Evolution and Impact of OTT Platforms: A Deep Dive into the Future of Ent...ABHILASH DUTTA
This presentation provides a thorough examination of Over-the-Top (OTT) platforms, focusing on their development and substantial influence on the entertainment industry, with a particular emphasis on the Indian market.We begin with an introduction to OTT platforms, defining them as streaming services that deliver content directly over the internet, bypassing traditional broadcast channels. These platforms offer a variety of content, including movies, TV shows, and original productions, allowing users to access content on-demand across multiple devices.The historical context covers the early days of streaming, starting with Netflix's inception in 1997 as a DVD rental service and its transition to streaming in 2007. The presentation also highlights India's television journey, from the launch of Doordarshan in 1959 to the introduction of Direct-to-Home (DTH) satellite television in 2000, which expanded viewing choices and set the stage for the rise of OTT platforms like Big Flix, Ditto TV, Sony LIV, Hotstar, and Netflix. The business models of OTT platforms are explored in detail. Subscription Video on Demand (SVOD) models, exemplified by Netflix and Amazon Prime Video, offer unlimited content access for a monthly fee. Transactional Video on Demand (TVOD) models, like iTunes and Sky Box Office, allow users to pay for individual pieces of content. Advertising-Based Video on Demand (AVOD) models, such as YouTube and Facebook Watch, provide free content supported by advertisements. Hybrid models combine elements of SVOD and AVOD, offering flexibility to cater to diverse audience preferences.
Content acquisition strategies are also discussed, highlighting the dual approach of purchasing broadcasting rights for existing films and TV shows and investing in original content production. This section underscores the importance of a robust content library in attracting and retaining subscribers.The presentation addresses the challenges faced by OTT platforms, including the unpredictability of content acquisition and audience preferences. It emphasizes the difficulty of balancing content investment with returns in a competitive market, the high costs associated with marketing, and the need for continuous innovation and adaptation to stay relevant.
The impact of OTT platforms on the Bollywood film industry is significant. The competition for viewers has led to a decrease in cinema ticket sales, affecting the revenue of Bollywood films that traditionally rely on theatrical releases. Additionally, OTT platforms now pay less for film rights due to the uncertain success of films in cinemas.
Looking ahead, the future of OTT in India appears promising. The market is expected to grow by 20% annually, reaching a value of ₹1200 billion by the end of the decade. The increasing availability of affordable smartphones and internet access will drive this growth, making OTT platforms a primary source of entertainment for many viewers.
Understanding User Needs and Satisfying ThemAggregage
https://www.productmanagementtoday.com/frs/26903918/understanding-user-needs-and-satisfying-them
We know we want to create products which our customers find to be valuable. Whether we label it as customer-centric or product-led depends on how long we've been doing product management. There are three challenges we face when doing this. The obvious challenge is figuring out what our users need; the non-obvious challenges are in creating a shared understanding of those needs and in sensing if what we're doing is meeting those needs.
In this webinar, we won't focus on the research methods for discovering user-needs. We will focus on synthesis of the needs we discover, communication and alignment tools, and how we operationalize addressing those needs.
Industry expert Scott Sehlhorst will:
• Introduce a taxonomy for user goals with real world examples
• Present the Onion Diagram, a tool for contextualizing task-level goals
• Illustrate how customer journey maps capture activity-level and task-level goals
• Demonstrate the best approach to selection and prioritization of user-goals to address
• Highlight the crucial benchmarks, observable changes, in ensuring fulfillment of customer needs
Event Report - SAP Sapphire 2024 Orlando - lots of innovation and old challengesHolger Mueller
Holger Mueller of Constellation Research shares his key takeaways from SAP's Sapphire confernece, held in Orlando, June 3rd till 5th 2024, in the Orange Convention Center.
Implicitly or explicitly all competing businesses employ a strategy to select a mix
of marketing resources. Formulating such competitive strategies fundamentally
involves recognizing relationships between elements of the marketing mix (e.g.,
price and product quality), as well as assessing competitive and market conditions
(i.e., industry structure in the language of economics).
Industrial Tech SW: Category Renewal and CreationChristian Dahlen
Every industrial revolution has created a new set of categories and a new set of players.
Multiple new technologies have emerged, but Samsara and C3.ai are only two companies which have gone public so far.
Manufacturing startups constitute the largest pipeline share of unicorns and IPO candidates in the SF Bay Area, and software startups dominate in Germany.
Recruiting in the Digital Age: A Social Media MasterclassLuanWise
In this masterclass, presented at the Global HR Summit on 5th June 2024, Luan Wise explored the essential features of social media platforms that support talent acquisition, including LinkedIn, Facebook, Instagram, X (formerly Twitter) and TikTok.
Anny Serafina Love - Letter of Recommendation by Kellen Harkins, MS.AnnySerafinaLove
This letter, written by Kellen Harkins, Course Director at Full Sail University, commends Anny Love's exemplary performance in the Video Sharing Platforms class. It highlights her dedication, willingness to challenge herself, and exceptional skills in production, editing, and marketing across various video platforms like YouTube, TikTok, and Instagram.
Discover timeless style with the 2022 Vintage Roman Numerals Men's Ring. Crafted from premium stainless steel, this 6mm wide ring embodies elegance and durability. Perfect as a gift, it seamlessly blends classic Roman numeral detailing with modern sophistication, making it an ideal accessory for any occasion.
https://rb.gy/usj1a2
IMPACT Silver is a pure silver zinc producer with over $260 million in revenue since 2008 and a large 100% owned 210km Mexico land package - 2024 catalysts includes new 14% grade zinc Plomosas mine and 20,000m of fully funded exploration drilling.
Taurus Zodiac Sign: Unveiling the Traits, Dates, and Horoscope Insights of th...my Pandit
Dive into the steadfast world of the Taurus Zodiac Sign. Discover the grounded, stable, and logical nature of Taurus individuals, and explore their key personality traits, important dates, and horoscope insights. Learn how the determination and patience of the Taurus sign make them the rock-steady achievers and anchors of the zodiac.
The 10 Most Influential Leaders Guiding Corporate Evolution, 2024.pdfthesiliconleaders
In the recent edition, The 10 Most Influential Leaders Guiding Corporate Evolution, 2024, The Silicon Leaders magazine gladly features Dejan Štancer, President of the Global Chamber of Business Leaders (GCBL), along with other leaders.
Unveiling the Dynamic Personalities, Key Dates, and Horoscope Insights: Gemin...my Pandit
Explore the fascinating world of the Gemini Zodiac Sign. Discover the unique personality traits, key dates, and horoscope insights of Gemini individuals. Learn how their sociable, communicative nature and boundless curiosity make them the dynamic explorers of the zodiac. Dive into the duality of the Gemini sign and understand their intellectual and adventurous spirit.
Navigating the world of forex trading can be challenging, especially for beginners. To help you make an informed decision, we have comprehensively compared the best forex brokers in India for 2024. This article, reviewed by Top Forex Brokers Review, will cover featured award winners, the best forex brokers, featured offers, the best copy trading platforms, the best forex brokers for beginners, the best MetaTrader brokers, and recently updated reviews. We will focus on FP Markets, Black Bull, EightCap, IC Markets, and Octa.
Storytelling is an incredibly valuable tool to share data and information. To get the most impact from stories there are a number of key ingredients. These are based on science and human nature. Using these elements in a story you can deliver information impactfully, ensure action and drive change.
1. By
Delphine Dubuis, Morteza Javadinia Azari, Minnie Silfverberg,
Sebastian Knebel, Bettina Maatz, Alesia Kabutkina
Integrated Marketing Communication
Prof. Albert Caruana
2. Agenda
AMC Presentation
Situation Analysis – SWOT and Five Forces
Objective and Strategy
The Task
The Campaign
The Tools
Direct Selling
Budget and Evaluation
Timeline
4. Key Data of Company
AMC Presentation
• Founded 1962 in Germany, active
in 35 countries
• HQ in Switzerland
• Current segment
• Sophisticated direct selling system
• High quality product (30 yrs. guarantee on product, incl. support
and education of customer)
• First mover & technological innovation
Core strengths
5. Strengths
1) 30 yrs. guarantee on product, incl. support
and education of customer
2) Direct marketing: direct selling
3) HQ in Switzerland
4) High quality product and healthy food
5) First Mover
Weaknesses
1) Premium Price
2) High involvement product that
requires change in behavior
3) Current segment becomes obsolete
4) Homepage variety (International):
risk of online confusion
Opportunities
1) Trend to healthy lifestyle
2) Trend to attribute
healing/rejuvenating
qualities to food
3) Growing segment of DINKs
4) Access to emerging market
in middle east
O3 + S5:
Seek position as (Communicative) first mover
within the growing DINK segment
O1+O2+W1+W2: Trends of healthy life
may increase willingness to spend and
willingness to learn for that cause
O4+W1: For affluent DINKs weakness
of having a premium price is neglect able
O3+W3” DINKs segment is growing and
can complement current segment
Threats
1) Online media
2) Substitutes
3) Convenience food
4) “Crisis” : Potential price
sensitivity of consumers
T2+T4+S1+S5: Use potential substitutes in
communication to create awareness and interest
by innovatively market the profound changers
and AMC set cause in people’s life and emphasize
the long-term investment such a purchase is.
T1+W2: High involvement consumption
triggers high amount of information
search in the internet Content people
encounter not controllable. In the long
run we need to face online
communication
Situation Analysis
SWOT
7. Objective and Strategy
Segment
The DINKs
The Mantra
We want to help DINKs “healthening” their lives
Objective
We want to create awareness for our product by holding on to the tradition of premium
product, But rejuvenate and reviving the brand to hit on new segment
Strategy
Initiate direct selling in new segment. We want to create salience through imagery and
feelings. Further on we want to entertain the segment by promoting our product
9. The Campaign
Build infrastructure
for future
campaigns
Reach target
at way to work and
at hobby
Create Curiosity
Create information
motivation
Connect and
channel campaign
to booking page
Transfer product
benefits into the
segment
“I got the pan”
17. Budget and
Evaluation
o Billboards Costs 10,485 CHF
o Posters Costs 250 CHF
o Beverage Coaster 1,042 CHF
o Website 240 CHF
Budgeted Marketing
Campaign
12,095 CHF
18. Exposure to 38.096 indiviudal
of the target group
90% Awareness (34.287)
70% Knowledge (24.001)
40% Liking (9601)
25% Preference (2400)
20% Conviction (480)
5% Booking of an "AMC Party
experience" (24)
Pyramid of
Communication Effects
Evaluation
AIDA
Lavidge Steiner Model
19. Timeline
8
Phase Implementation
• Activate Webpage
• Send out beverage coaster
• Billboard Campaign
• Poster campaign
Phase Evaluation
• Monitor new bookings
• Evaluate DINK response
• Evaluate Sales
• Decide on effectiveness/efficiency of
campaign
Future Outlook
• Create online Community
If our objectives are reached, a new
IMC program to build up the online
community is designed.
1 2 3 4 5 6 7
Weeks
Activity
9 etc.
Please Someone feel it , better of alessia do it as she wrote this part
Segment : The DINK’sThe Mantra: We want to help DINKS “healthening” their lives.Objective: We want to create awareness for our product by holding on to the tradition of premium product, BUT rejuvenate and reviving the brand to hit on a new segment.Strategy: Initiate direct selling in new segment. We want to create salience through imagery and feelings. Further on we want to entertain the segment by promoting our product.