Ellen Amarosa is an accomplished accounting professional with over 25 years of experience managing accounts receivable totaling over $400 million across multiple billing platforms. She currently serves as the Director of Credit and Collections for Frontier, overseeing 650 employees across eight collection sites serving 29 states. Previously, she held positions as Manager of Credit and Collections and Manager of Business Process, where she identified workflow inefficiencies and implemented solutions. She has a proven track record of achieving business goals, maintaining adherence to budgets, and ensuring compliance.

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ELLEN AMAROSA
5 Maureen Lane, Middletown, NY 10940
845.386.5060(h)  845.699.6767(c)  ellenama@twc.com
QUALIFICATIONS PROFILE
Accomplished Accounting professional with proven track record managing over $400M in Accounts
Receivable across multiple billing platforms.
 Expert in collections management utilizing best-practices to ensure accurate accounting and
minimum payment delinquencies.
 Results-driven and focused professional able to identify work-flow inefficiencies and
implement improvements within complex work environments.
 Adept at interfacing between Senior Leadership (CEO, CFO, CCO), and Senior Accounting
teams to achieve accounting objectives.
 Excellent interpersonal skills to foster and build employee capacity and ensure top-level
employee performance.
 Technical proficiency with MS Office Suite, Intuit/QuickBooks, Octane8 & Network
Solutions (web design software).
PROFESSIONAL EXPERIENCE
FRONTIER,Middletown, New York 1987 – Present
Director, Credit & Collections, 2012 - Present
Responsible for all aspects of collection management overseeing 650+ employees across eight
collection sites serving 29 states. Aggregate accounting data, including nonpayment analytics, to
forecast future revenue. Ensure compliance with company Credit policies.
 Instrumental in maintaining adherence to $25M Budget,by negotiating labor contracts,
assessing future expenditures, and implementing employee incentive programs.
 Promoted to current position over a 25+ year career with company, due to proven ability
to manage, adapt, and achieve business goals.
Manager, Credit & Collections, 2002 - 2012
Directed staff of 150+ employees in tracking and monitoring Accounts Receivable activity
representing business across 19 states. Prepared and reviewed financial reporting statements (monthly,
quarterly, and annual) for approval by Senior Accounting team.
 Supervised, and trained 15 direct reports, and coordinated employee training programs to
ensure best-practices in account monitoring and collections.
 Successfully managed employee disputes,in compliance with labor standards while
achieving high employee morale.

2. ELLEN AMAROSA
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Manager, Business Process, 1999 - 2002
Identified and addressed work-flow process gaps in Credit & Collections activities. Developed tailored
solutions mitigating efficiency issues and addressing complex workplace needs with results appearing
across multiple company divisions.
 Developed into an efficiency expert, with a nuanced understanding of billing systems and
associated conversions, and property acquisition documentation.
 Gained a systems-level perspective on Collections operations,familiar with how project
teams interact to achieve accounting objectives.
Additional career experience as Call Center Supervisor with Frontier; evaluated and trained 30
direct reports while serving as point-of-contact for resolving high-level customer issues.
ACHIEVEMENTS & CERTIFICATIONS
Certified ACER Trainer, Date
ACHIEVE GLOBAL TRAINING – New York(?
TRMA Board Member, 2013
TELECOMMUNICATIONS RISK MANAGEMENT ASSOCIATION – New Jersey