The script package overview summarizes the main functions of the Sabre Red Workspace script package. It includes booking options for air, car, hotel, limo, and rail segments that allow agents to add, modify, cancel and perform other actions on reservations. It also includes finishing options for quality control, ticketing, sending emails/faxes, and international functions like visa processing. The package is designed to be user-friendly and include troubleshooting features like version numbers.

1. Script Package Overview
Sabre Red Workspace
July 2015

2. Main Menu
• Designed to include all options on one main menu screen broken down by Booking and
Finishing options
• The package includes
– A header with the script name
– Script version and window number on every screen which will assist in troubleshooting issues
– Next, Back and Exit options where functionality allows

3. BOOKING OPTIONS

4. AIR Options
• ADD HK SEGMENT – Assists agent with availability search and direct selling of “HK” air segments
• ADD PASSIVE SEGMENT – Assists agent with adding passive “GK” air segments
• CANCEL SEGMENT – Assists agent with cancelling “XK” air segments
• COMMISSION – Determines correct commission percentage amount to be taken based upon given
requirements
• MEALS – Assists agent with adding special meal code requests to existing airline reservations
• OSI/SSR – Assists agent with adding Other Supplementary Information (No action or reply needed)
and Special Service Requests (Seats, Pets, Special Needs, etc.) to existing reservations
• PRINTABLE REMARKS – Assists agents with adding printable “segment associated” remarks to
existing airline segments to display on travel itinerary
• SEATS – Assists agents with adding specific seat requests to existing airline reservations
• BARGAIN FINDER – Searches for lowest fare for itinerary booked “WPNC” (Price with New Class)
• FARE RULES – Assists agents with the formats required to display fare rules from the fare quote
“FQ” display
• JOURNEY RECORD – TBD
• QREX – Assists agents with Automated Exchanges “WFRF” entries for both Full exchanges and
partial reissues

5. CAR Options
• ADD HK SEGMENT – Assists agent with availability search and direct selling of “HK” car
segments
• ADD PASSIVE SEGMENT – Assists agent with adding passive “GK” car segments
• MODIFY SEGMENT – Assists agent with modifying “CM” existing car segments
• CANCEL SEGMENT – Assists agent with cancelling “XK” car segments
• PRINTABLE REMARKS – Assists agents with adding printable “segment associated” remarks to
existing car segments to display on travel itinerary
• REPORTING – Assists agents with adding required reporting fields to existing car reservations

6. HOTEL Options
• ADD HK SEGMENT – Assists agent with availability search and direct selling of “HK” hotel
segments
• ADD HK SEGMENT BY GEOGRAPHIC LOCATION – Assists agent with geographic availability
search and direct selling of “HK” hotel segments
• ADD PASSIVE SEGMENT – Assists agent with adding passive “GK” hotel segments
• MODIFY SEGMENT – Assists agent with modifying “HOM” existing HK & GK hotel segments
• CANCEL SEGMENT – Assists agent with cancelling “XK” hotel segments
• PRINTABLE REMARKS – Assists agents with adding printable “segment associated” remarks to
existing hotel segments to display on travel itinerary
• REPORTING – Assists agents with adding required reporting fields to existing hotel
reservations

7. LIMO Options
• ADD HK SEGMENT – Assists agent with availability search and direct selling of “HK” limo
segments
• ADD PASSIVE SEGMENT – Assists agent with adding passive “GK” limo segments
• MODIFY SEGMENT – Assists agent with modifying “CM” existing limo segments
• CANCEL SEGMENT – Assists agent with cancelling “XK” limo segments
• PRINTABLE REMARKS – Assists agents with adding printable “segment associated” remarks to
existing limo segments to display on travel itinerary
• REPORTING – Assists agents with adding required reporting fields to existing limo
reservations

8. RAIL Options
• ADD HK SEGMENT – Assists agent with availability search and direct selling of “HK” rail
segments
• ADD PASSIVE SEGMENT – Assists agent with adding passive “GK” rail segments
• CANCEL SEGMENT – Assists agent with cancelling “XK” rail segments
• PRINTABLE REMARKS – Assists agents with adding printable “segment associated” remarks to
existing rail segments to display on travel itinerary
• REPORTING – Assists agents with adding required reporting fields to existing rail reservations

9. FINISHING OPTIONS

10. QC/TICKETING Options
• QUALITY CONTROL – Performs necessary checks to ensure data integrity and continuity of
reservation data
• HOLD TAW – Assists agents with adjusting the ticket request (TAW) line to hold reservation
for a specific time and also to release reservation
• FEE – Assists agents with determining and charging proper service fees to existing
reservations.
• CHANGE/CANCEL – Assists agent with required actions upon changing and cancelling ticketed
reservations
• TICKETING MANUAL – Assists agent with manually ticketing reservations when deemed
necessary
• TICKETING QUEUE TO MID-OFFICE – Assists agent with queuing reservation to designated
queue for mid-office ticketing processing
• MCO-PAPER TICKET FEE – Assists agent with issuing a MCO for a paper ticket fee
• MCO-RESIDUAL – Assists agent with issuing a MCO for a residual amount
• PRE-PAID TICKET – Assists agent with issuing a pre-paid ticket fee
• REFUND – Assists agent with issuing a refund in the GDS
• VOID – Assists agent with issuing void in the GDS

11. SEND Options
• SEND EMAIL – Assists agent with the required actions to send a GDS controlled email
• SEND FAX – Assists agent with the required actions to send a GDS controlled fax
• QUEUE PLACE TO QC – Queue places reservation to designated GDS queue for automated
Quality Control
• QUEUE PLACE TO TICKETING – Queue places reservation to designated GDS queue for
automated Ticketing
• CLIENT SPECIFIC – Assists agent with any additional required client specific actions

12. INTERNATIONAL Options
• ADVANCED PASSENGER INFO (APIS) – Assists agents with adding advanced passenger
information
• AUSTRALIAN VISA - Assists agents with applying visa’s to Australian reservations
• COMMISSION – Assists agents with adding international commission amounts
• CURRENCY EXCHANGE – Assists agents with proper currency exchange rates
• EMERGENCY CONTACT INFORMATION (PCTC) – Assists agents with
• FOID – Assists agents with filing and issuing FOIDS
• PASSPORT SERVICE – Assists agents with
• PRINTABLE REMARKS – Assists agents with adding printable “segment associated” remarks to
existing segments to display on travel itinerary
• RATE DESK – Queue places reservation to designated queue for review by international rate
desk agents
• SECURE FLIGHT (TSA) – Assists agents with adding secure flight (DOCS, DOCO, etc.)
information
• VISA SERVICE – Assists agents with visa requirements and processing for international
reservations

13. MISC Options
• CLIENT/PCC SPECIFIC SCRIPTS – Gives access to any client specific scripts based on PCC or
Customer Number (DK)
• ACCESS SABRE SCRIPTS – Gives agent access to generic Sabre scripts
• SUPPORT SCRIPTS (EPR, BRANCH ACCESS…ETC.) – Assists agent with manipulating technical
GDS data; access is limited to agents with “Duty Code 9”.

14. QUESTIONS?