Amadeus Queue Introduction when PNR can be placed on an agency queue by the provider or customer, for quality control, ticketing, or other work as required by the agency business process.
Queuing is typically an agency function; agents typically sign on to a queue to work with PNRs. Queues display as a first in/first out set of PNRs. PNR/BFs can optionally be saved to more than one queue.