Alicia Guerra has over 15 years of experience in administrative and office support roles. She has strong computer skills including Microsoft Office applications. Her experience includes roles as an administrative assistant, office assistant, sales clerk, general office manager, and medical secretary. She has a background in office procedures, communications, bookkeeping, and customer service.

1. ALICIA GUERRA
#2504, Uriah Buzz Butler
Avenue, Phase 3, La
Horquetta, Arima, Trinidad
and Tobago
1868-321-1171
akcas32@yahoo.com
Experience
Albert’s Complete Services September 2011 - June 2012
Administrative Office Assistant
Performed administrative and office support activities for multiple supervisors. Duties included, fielding
telephone calls, receiving and directing visitors, word processing, creating spreadsheets and presentations,
and filing. Extensive software skills, Internet research abilities and strong communication skills, clerical,
managing and distributing information within the office, taking memos, data entry using micro-soft office
applications, I was also responsible for sending and receiving correspondence, restocking products,
interacting with customers and clients and resolving their problems in a timely manner, and additional
responsibilities as delegated by my superiors.
Zolaz Muffler Service Ltd. January 2008 - May 2008
Office Assistant
General, Scheduling, Telephone Skills, Typing, Documentation Skills, Meeting Planning, Verbal Communication,
Written Communication, Dependability, Attention to Detail, Administrative Writing Skills, also including simple book-
keeping, and various errands for the General Secretary.
Sisters Place and Variety Store
Sales Clerk/Cashier
July 2006 - December 2006
Duties included general sales, cashing, stock-taking, dealing with customer complaints quickly and efficiently, re-
stocking supplies, ensuring store was always clean and presentable before starting work, implementing new ideas to
bring in new customers, ensuring that customers were always treated equally and fairly
Docs Paint Supplies January 2001 - July 2006
General Office Manager
My responsibilities included, organizing all administrative procedures to ensure the efficient daily management of the
organization, making sure all equipment was well maintained and operating effectively, supervising a small staff of
two employees, sales, stock taking, cashing, book keeping, re-stocking products, making receipts and accepting
payments from customers either using credit or debit cards, resolving customer complaints in a timely and efficient
manner, paint mixing, data entry using word and excel and calculating payroll for staff.
Port-of-Spain General Hospital
Assistant General Medical Secretary
September 1995 - July 1996
Duties included, Typing, Filing, Inter-office Communications, Dictation, Re-Stocking office supplies, photo-copying,
faxing.
Education
Maths, English, Spanish, History, Principles of Accounts,
Secretarial/Office Procedures, Micro-soft Word (A-) Micro-soft Excel (B+)