1. Platforms & Tools
A new area for the hotels...

2. LoungeUp app's
Example - LOUNGE UP APPLICATION = mobile hospitality solution for
guests
Interactive contact with the hotel with different apps to help guest to
feel good before – during & after his stay
Different services offered :






Concierge service
Housekeeping service
Food & Beverage
Services offered by the hotel
Booking
Messaging to communication between guests & hotel
A HUGE CHANGE FOR THE HOTEL TO BE AWARE OF THE GUESTS
FEELINGS
A HUGE CHANGE FOR THE GUEST THAT CAN MAKE WHAT HE
WANTS ANYTIME

3. Factors which are changing
guest service expectations

4. 

Customer
support –
precision

Good information
about the locations
of the hotel
Development of
hotel services in
one click

6. Applications
•
•
Cegid ( logiciel of gestion and traitement of solution) launched
a new application for mobil « Yourcegid Hôtel et restaurant » .
This application permit gestion of reservations ‘s
schedules, billing, orders ans cashing…
It shows us principals tools of gestion like occupancy…

7. Applications
•
•
Resasmart is a mobile application to develop hotel’s image.
This application permit to create a direct link with client of
the hotel and build loyalty to communicating about
tariffs, actualities , events of hotel…

8. Application
•
Sensiq communication platform which respond to the
business needs of the hotel and customer expectations
•
Unique solution of communication for customers
•
Sensiq is customizable for each brand

9. Objectives of an application
smartphone about hotel
•
Enhance the image of the hotel
•
Promote the services and amenities of the hotel
•
Win new customers
•
Reinforce customer satisfaction
•
Retain and manage the relationship with customers
•
Sell rooms on the mobile
•
Increase booking

10. 04/12

14. FEPÙF
CREATION OF IMAGES SHOWING THE ROLE OF THE
PLATFORMS & APPLICATIONS IN HOSPITALITY INDUSTRY