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Specialised Workplace Catering
CAFE CULTURE IN THE WORK PLACE
WELCOME BREAKFAST QUICK BAGEL HEARTY
LUNCH REFRESHING TEA COFFEE BOOST REST
AND REFUEL MEETING PLACE SKINNY LATTE IN
FOR A CHAT BACON ROLL SUGAR BUZZ
TIMEOUT FRESH SALAD CATCH UP...
ABOUT US

05

OUR FOOD

13

OUR PEOPLE

21

The best locally sourced produce, cooked simply
and served with a good slice of innovation.

“there is no love sincerer than the love of food”
George Bernard Shaw

We believe our business has a unique culture where
people at all levels contribute new ideas.
Employees appreciate locally sourced, fresh,
well-prepared food and drink in their place
of work. They respond to a friendly and
welcoming atmosphere, personal service
and a smile; they work more effectively after
a relaxing break. These are the core values
which characterise our business and which
have helped us grow since we started out in
1998.

Nicola Harrison
Albacore
Sales Director

At Albacore we have established a reputation
for providing fantastic food and service,
tailored to meet - and exceed - the
expectations of every client and customer.
We enjoy making each staff restaurant a
creative and relaxing place to eat, with great
food and drink, prepared from the very best
ingredients.
We demand sustainability and the reduction
of food miles in every service we provide; we
purchase locally, organically, and ethically as a
matter of principle.
We are dedicated to the idea that your staff
café or restaurant should reflect the values of
your organisation, with a partnership resulting
in lasting benefits for your people and your
business.
Read on for more about just how we
do it!
Nicola Harrison

04
ABOUT US
The best locally sourced produce, cooked simply
and served with a good slice of innovation.
“I’VE BEEN GIVEN THE ABILITY TO PURCHASE FANTASTIC
PRODUCE, AT THE BEST PRICE, AND THE SUPPORT
FROM HEAD OFFICE HAS BEEN EXCEPTIONAL. I NOW
FEEL PROUD OF MY ACHIEVEMENTS AND RECEIVE
RECOGNITION THROUGH INCREASED SALES AND
HAPPY CUSTOMERS!”
Heather MacIver | Chef
About Us

Getting to Know Us
Albacore is a well-established, owner-managed, contract
catering company, based in Scotland’s capital city.
Our success means that we are well-resourced, and
have reinvested in our business, in our people and our
infrastructure to ensure that we provide the best possible
levels of service to our clients.
Real Food
We believe in sourcing the best local produce, cooking it
simply and serving it with flair. We provide every Albacore
chef with all the support they need, through our wealth of
knowledge about food, our close relationships with local
suppliers, and our commitment to the very best quality
meat, fish, poultry, vegetables and bakery products available
from Scotland’s larder.
Real People
We can only provide outstanding food and service if our
people are passionate about what they do. So, we are
committed to training our teams using our wide-ranging
expertise and resources, developing skills and knowledge
in all areas of our business. Our local base means we can
spend time with our employees, leading, training advising
and encouraging. Each on-site team is given all the support
they need to make decisions about their own menus,
based on the unique culture and requirements of their
organisation.
Real Value
Our approach at Albacore is to present realistic operational
and financial proposals which ensure that your choice of
caterer leads to delight, rather than broken promises and
disappointment. As an independent, owner-managed
company, we grow organically through referrals and
enjoy a reputation in the industry as the most respected
independent contract caterer in Scotland.

07
About Us

Scott Fraser is Albacore’s development chef. Over the
course of the year, he organises a whole series of events to
engage both chefs and clients in a subject which is not just
his work, but also his favourite pastime – food!
“Enthusing and inspiring our chefs is an hugely important
part of my role. Every six months, we visit a local
restaurant, giving the chefs an opportunity to sample
innovative menus and spark some new ideas. This is so
important for client hospitality, as it ensures that we keep
up with the latest trends, and can offer the equivalent
menus in house.
We also give new chefs the opportunity to visit different
kitchens to work alongside our chef team. There they
meet our philosophy of fresh, local ingredients, simply
cooked and presented.”
Catch some of Scott’s enthusiasm. Try his recipe for
Fish Pie...

Scott’s Fish Pie
Shimmering mackerel from Musselburgh.
Sweet pollock from Fraserburgh.
Fresh chives and parsley from Longforgan.
Place in an oven dish with some zesty lemon, salt
and pepper. Just cover with some naughty Fife single
cream. Then mash some floury East Lothian potatoes
with some creamy Lockerbie butter and spoon over the
top of the fish.
Grate on some nutty Mull cheddar and bake in a
moderate oven for 35 minutes until golden brown.

08

Serve with some succulent Scottish asparagus from
Myreton Farm.
“ONE OF THE HIGHLIGHTS OF
MY YEAR IS THE ANNUAL VISIT TO
THE TASTE FESTIVAL, AN EVENT
ARRANGED FOR CHEF MANAGERS
AND CLIENTS. AS WELL AS HAVING
THE OPPORTUNITY TO SAMPLE
TASTER DISHES FROM 20 OF
EDINBURGH’S TOP RESTAURANTS,
WE CAN SAMPLE THE OFFERINGS
FROM UP TO 100 SPECIALITY FOOD
AND DRINK SUPPLIERS –SUCH A
DELICIOUS ROUTE TO NEW IDEAS!”
Scott Fraser | Development Chef
WE PROVIDE HOSPITALITY AND WORKPLACE
RESTAURANTS FOR SOME OF THE LARGEST AND MOST
PRESTIGIOUS COMPANIES AND BUSINESSES IN SCOTLAND.
THEY INCLUDE LEADING BANKS, WHISKY DISTILLERS,
EDUCATION AND RESEARCH ORGANISATIONS AND MORE.
About Us

Outstanding Workplace
Restaurants
Our core business is to provide restaurants and cafes in
workplaces across Scotland. Each operation is carefully
tailored to meet the needs and aspirations of your business.
We take all the responsibility for the catering operation on
your behalf. This includes:
•	

Providing varied, nutritious and healthy menus for
breakfast, lunch and hospitality services

•	

Recruiting, developing and training the catering
team

•	

Managing payroll, and associated insurances
and taxation, holidays, absence and all human
resources matters

•	

Ensuring all hygiene, health and safety legislation
required by law is covered

•	

Training in food quality, health and safety, hygiene,
customer service and cash and stock control

•	

Managing the supply and control of all food,
beverage, cleaning and disposable products from
reputable suppliers which have been audited for
due diligence and awareness of sustainability and
the environment.

11
About Us

Our Clients
All of our clients are based in Scotland and chose Albacore
as their preferred catering partner. Please call us for their
contact details and we can put you in touch. We know
they’ll be delighted to tell you about us!
Our market-leading portfolio of clients spans a number
of sectors including banking and financial services,
manufacturing, distilling, professional, education and
research.
We always aim to surpass our clients’ expectations!
The route we take is to offer variety and value for money,
maintaining a structured framework of control and
cultivating a highly motivated service team.
It is not our intention to grow our business at a significant
rate but to complement and add to our existing portfolio.
Our aim is to provide each and every client with a quality of
service that genuinely exceeds anything else available in the
market today.

12
OUR FOOD
“there is no love sincerer than the love of food”
George Bernard Shaw
Our Food

Take Some Fresh
Ingredients
That’s our recipe for great food. Albacore has always
believed in using local producers and eating food in
season, when it is at its best. We know that Scottish
farmers and growers offer some incredible produce;
whether that is top quality, high welfare meat,
sustainably caught fish or sparklingly fresh fruit and
vegetables, so why look elsewhere?

15
OUR CHEFS COOK YOUR FOOD EVERYDAY. THAT IS WHY
WE ENCOURAGE THEM TO VISIT SUPPLIERS, TO EAT
IN LOCAL RESTAURANTS, TAKE THEM ON FORAGING
EXPEDITIONS AND ABOVE ALL, NURTURE THEIR LOVE OF
HOSPITALITY.
Our Food

Healthy Lifestyle
Making a difference in the workplace
We put the health and wellbeing of our customers at the
top of the agenda. Our healthy eating policy is based
around the idea of choice – we don’t dictate to our
customers, however we do offer information that promotes
healthy choices. Many of our clients are committed to the
Healthy Working Lifestyle Award and we are hard at work to
support them.
Healthy cooking and planning
All our cooking is carried out with healthy eating in
mind. We recognise the links between diet, nutrition
and preventable disease and pay close attention to the
guidelines on the healthScotland.com website.
Our nutritional therapist is involved in menu planning to
ensure a good nutritional balance for every menu.
We actively reduce levels of fat, salt and sugar in the foods
we prepare, increased the use of fruit, vegetables, rice,
pastas, cereals and bread, and reward customers by offering
a variety of vegetables or salad which can be included
within the price of a meal.
Healthy extra
And we like to take it a little further. In all of our contracts,
we ensure that one dish a day pays extra consideration
to our Heathy Eating policy. This could be a dish that in
the past was deemed ‘unhealthy’ - but with a change of
cooking methods and some healthier ingredients, we can
transform it into a healthier menu item.

17
Our Food

Behind the Scenes
We look after our suppliers. And they look after us. It sounds
so simple. But you’d be surprised how many people just
don’t get it. So how does it work?
We deal mostly with small and local independent suppliers.
They’re friends as well as business partners. They provide
high quality foods and consistently excellent service.
We pay them on time. They pull out all the stops for us, day
in day out. Everybody’s happy. Especially our customers.

Supplier focus...
JK Thomson | Fishmonger based in East Lothian
We value our suppliers as much as they value us. Long term
relationships and trust leads to better quality of supply.
JK Thomson is a great fishmonger that has supplied Albacore for
five years with locally sourced fish and shellfish. They understand
our business and we understand theirs.
Our chefs visit their premises, and their boats, and value the
personal relationship that has been built between the two
companies.

18

There is no better feeling for a chef than to know exactly where
the fish they are serving has been fished from, and that the
supplier is sensitive to the long term sustainability of the oceans.

“Sourcing fish from sustainable stocks is something
we are very passionate about. We believe that the
future of our industry relies very much on supporting
initiatives which focus on ensuring that fishing grounds
are managed properly, so that the preservation of key
stocks becomes paramount. We know that Albacore
hold these beliefs as well - that is why our relationship
is strong “
JK Thomson
Our Food

Let’s meet for a coffee...
Coffee culture has its origins in the early 16th century
coffee houses of Arabia where men would gather to
socialise and play games. As coffee spread to Europe, Asia,
and the Americas, so too did coffee culture. Intellectuals
visited the coffee houses of Europe, debating the ways of
the world and brewing revolutions.

20

Today’s coffee culture in coffee houses and coffee shops
often includes comfortable seating, friendly service and
wireless internet. It even percolates into the workplace,
with more and more organisations choosing to have
meetings in their workplace café or restaurant.
Coffee culture differs depending on where you are in the
world. In Ethiopia, you might be invited to a very elaborate
coffee drinking ceremony that lasts two hours or more.
In Greece, you’re more likely to be served a cold coffee
drink than in other countries. And we British still drink
more instant soluble coffee than any of our European
counterparts.
OUR PEOPLE
We believe our business has a unique culture where people at all
levels contribute new ideas to the way we work and the products
we sell. Ultimately, we know this is what will delight your people.
PROVIDING AN OUTSTANDING CATERING SERVICE IN YOUR
WORKPLACE CAN MAKE A REAL DIFFERENCE TO YOUR
BUSINESS. YOUR EMPLOYEES WILL BENEFIT AND SO WILL
THE BUSINESS.
Our People

Delighting Your People
Recruit and retain staff
Recent surveys clearly show that the provision of in house
catering facilities is regarded as one of the most important
perks by employees.
Create the right impression
A well-presented and managed staff restaurant or café
says a great deal about your business. It makes a positive
statement to staff and provides visible evidence of the
company culture to external visitors.
Meet over coffee
A relaxed café atmosphere is ideal for many types of
meeting. Coffee and conversation in a social setting can
foster good communications, help people make excellent
decisions and get the job done.
Be more effective
Reduce the time spent on the ‘coffee run’ by bringing the
coffee bar into your office. Boost morale with lower-thanretail tariffs. Provide healthy, stimulating menu choices and
see your staff work more effectively after lunch.
Offer hospitality
Entertain clients on the premises to create a positive
message about your business, save time and control
alcohol consumption. Sensitive business can be discussed
in private and positive relationships can develop.

23
Our People

Our People
We have developed and nurtured an exceptional operations
team with experience in some of the finest restaurants and
catering companies across Scotland and the UK.
We recruit individuals with a passion for excellence, a
relentless eye for detail, and a love of food and customer
service.
For example, we recently chose a new team member to
bring previous experience of operating high street branded
coffee bars and restaurants, adding unique flair and style to
our marketing and merchandising.
We retain the best people simply because we have such an
outstanding reputation in our field.
Employees at work can choose where they eat – so we
work hard with our food offer and customer service to win
and keep their custom.
•	

•	

We think about every recipe from our customers’
perspective

•	

We ensure all hygiene, health and safety legislation
required by law is an important responsibility

•	

We provide training in food quality, health and
safety, hygiene, customer service and cash and
stock control means professionalism and efficiency

•	

24

Employees at work can choose where they eat –
so we work hard with our food offer and customer
service to win and keep their custom

We manage the supply and control of all food,
beverage, cleaning and disposable products from
reputable suppliers which have been audited for
due diligence and awareness of sustainability and
the environment.
PEOPLE ARE ATTRACTED TO WORK FOR ALBACORE
BECAUSE THEY ENJOY WORKING IN PARTNERSHIP WITH
THE CLIENT FACILITIES TEAM, PROVIDING FRESH CREATIVE
FOOD, AND BEING GIVEN THE OPPORTUNITY TO
INNOVATE WITH NEW TRENDS AND PRODUCTS.
“ALBACORE HAS RECOGNISED MY POTENTIAL AND
COMMITMENT. IT’S THE PLACE TO BE IF YOU WANT TO
LEARN, PROGRESS AND GROW YOUR SKILLS”
Abby Thompson | Chef
Our People

Training For Everyone
We are extremely proud of our people at Albacore - a fully
trained team of managers, chefs, baristas and catering
assistants.
Their commitment to developing their craft and service
skills means your staff can be delighted, on a daily basis
with the locally sourced, freshly prepared menus served
with real passion and a smile.
Our training packages, which link to Scottish Vocational
Qualifications, are designed to increase the confidence
of the individual, and consequently their creativity and
innovation, both in the kitchen and front of house.
Whatever their role, every individual is capable of
developing their skills on an ongoing basis, through regular
assessments, and training tailored to their specific needs.
All new employees undertake a comprehensive induction
programme, providing the foundations for their successful
career with us.
Our exceptionally low employee turnover is due to our
culture of listening, understanding,and recognising each
individual’s unique strengths, capitalising on this when
opportunities for promotion arise.
Just talk to any one of our employees to hear of their
experience.

27
Our People

Sustainability
Our operational systems are designed with sustainability,
reduction of our carbon footprint, and managing the waste
we produce at the forefront of every decision we make.
Our suppliers have been instrumental in supporting our
passion for this important commitment for the future.
We promote sustainability by:
•	
•	

Keeping our food offer seasonal

•	

Always buying local whenever possible

•	

Purchasing organic and Fairtrade produce

•	

Recycling food, cardboard, paper, cans, plastic
and glass

•	

Recycling cooking oil

•	

Composting our coffee grounds

•	

We involve our employees in regular environmental
forums involving training on sustainability

•	

We are passionate about locally sourcing foods and
building partnerships with sustainable suppliers

•	

We recycle everything that is recyclable! We use
alternative materials as often as possible

•	

We offer non-disposable china, flatware, and
glassware. We choose suppliers with hybrid
delivery vehicles or those using biofuels

•	

28

Auditing our suppliers on their commitment to
sustainability

We promote voluntary work within the local area
to sustain the environment and encourage positive
relationships with the community
“MORE THAN EVER BEFORE, THERE IS A GLOBAL
UNDERSTANDING THAT LONG TERM SOCIAL, ECONOMIC,
AND ENVIRONMENTAL DEVELOPMENT WOULD BE
IMPOSSIBLE WITHOUT HEALTHY FAMILIES, COMMUNITIES,
AND COUNTRIES.”
Gro Harlem Brundtland
Politician and Physician
Alba Business Catering Ltd 21 Lansdowne Crescent Edinburgh EH12 5EH
T: 0131 535 1046 E: info@albacatering.co.uk W: albacatering.co.uk
CAFE CULTURE IN THE WORK PLACE
WELCOME BREAKFAST QUICK BAGEL HEARTY
LUNCH REFRESHING TEA COFFEE BOOST REST
AND REFUEL MEETING PLACE SKINNY LATTE IN
FOR A CHAT BACON ROLL SUGAR BUZZ
TIMEOUT FRESH SALAD CATCH UP...
Alba Business Catering Ltd 21 Lansdowne Crescent Edinburgh EH12 5EH
T: 0131 535 1046 E: info@albacatering.co.uk W: albacatering.co.uk

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Alba Business Catering

  • 2. CAFE CULTURE IN THE WORK PLACE WELCOME BREAKFAST QUICK BAGEL HEARTY LUNCH REFRESHING TEA COFFEE BOOST REST AND REFUEL MEETING PLACE SKINNY LATTE IN FOR A CHAT BACON ROLL SUGAR BUZZ TIMEOUT FRESH SALAD CATCH UP...
  • 3. ABOUT US 05 OUR FOOD 13 OUR PEOPLE 21 The best locally sourced produce, cooked simply and served with a good slice of innovation. “there is no love sincerer than the love of food” George Bernard Shaw We believe our business has a unique culture where people at all levels contribute new ideas.
  • 4. Employees appreciate locally sourced, fresh, well-prepared food and drink in their place of work. They respond to a friendly and welcoming atmosphere, personal service and a smile; they work more effectively after a relaxing break. These are the core values which characterise our business and which have helped us grow since we started out in 1998. Nicola Harrison Albacore Sales Director At Albacore we have established a reputation for providing fantastic food and service, tailored to meet - and exceed - the expectations of every client and customer. We enjoy making each staff restaurant a creative and relaxing place to eat, with great food and drink, prepared from the very best ingredients. We demand sustainability and the reduction of food miles in every service we provide; we purchase locally, organically, and ethically as a matter of principle. We are dedicated to the idea that your staff café or restaurant should reflect the values of your organisation, with a partnership resulting in lasting benefits for your people and your business. Read on for more about just how we do it! Nicola Harrison 04
  • 5. ABOUT US The best locally sourced produce, cooked simply and served with a good slice of innovation.
  • 6. “I’VE BEEN GIVEN THE ABILITY TO PURCHASE FANTASTIC PRODUCE, AT THE BEST PRICE, AND THE SUPPORT FROM HEAD OFFICE HAS BEEN EXCEPTIONAL. I NOW FEEL PROUD OF MY ACHIEVEMENTS AND RECEIVE RECOGNITION THROUGH INCREASED SALES AND HAPPY CUSTOMERS!” Heather MacIver | Chef
  • 7. About Us Getting to Know Us Albacore is a well-established, owner-managed, contract catering company, based in Scotland’s capital city. Our success means that we are well-resourced, and have reinvested in our business, in our people and our infrastructure to ensure that we provide the best possible levels of service to our clients. Real Food We believe in sourcing the best local produce, cooking it simply and serving it with flair. We provide every Albacore chef with all the support they need, through our wealth of knowledge about food, our close relationships with local suppliers, and our commitment to the very best quality meat, fish, poultry, vegetables and bakery products available from Scotland’s larder. Real People We can only provide outstanding food and service if our people are passionate about what they do. So, we are committed to training our teams using our wide-ranging expertise and resources, developing skills and knowledge in all areas of our business. Our local base means we can spend time with our employees, leading, training advising and encouraging. Each on-site team is given all the support they need to make decisions about their own menus, based on the unique culture and requirements of their organisation. Real Value Our approach at Albacore is to present realistic operational and financial proposals which ensure that your choice of caterer leads to delight, rather than broken promises and disappointment. As an independent, owner-managed company, we grow organically through referrals and enjoy a reputation in the industry as the most respected independent contract caterer in Scotland. 07
  • 8. About Us Scott Fraser is Albacore’s development chef. Over the course of the year, he organises a whole series of events to engage both chefs and clients in a subject which is not just his work, but also his favourite pastime – food! “Enthusing and inspiring our chefs is an hugely important part of my role. Every six months, we visit a local restaurant, giving the chefs an opportunity to sample innovative menus and spark some new ideas. This is so important for client hospitality, as it ensures that we keep up with the latest trends, and can offer the equivalent menus in house. We also give new chefs the opportunity to visit different kitchens to work alongside our chef team. There they meet our philosophy of fresh, local ingredients, simply cooked and presented.” Catch some of Scott’s enthusiasm. Try his recipe for Fish Pie... Scott’s Fish Pie Shimmering mackerel from Musselburgh. Sweet pollock from Fraserburgh. Fresh chives and parsley from Longforgan. Place in an oven dish with some zesty lemon, salt and pepper. Just cover with some naughty Fife single cream. Then mash some floury East Lothian potatoes with some creamy Lockerbie butter and spoon over the top of the fish. Grate on some nutty Mull cheddar and bake in a moderate oven for 35 minutes until golden brown. 08 Serve with some succulent Scottish asparagus from Myreton Farm.
  • 9. “ONE OF THE HIGHLIGHTS OF MY YEAR IS THE ANNUAL VISIT TO THE TASTE FESTIVAL, AN EVENT ARRANGED FOR CHEF MANAGERS AND CLIENTS. AS WELL AS HAVING THE OPPORTUNITY TO SAMPLE TASTER DISHES FROM 20 OF EDINBURGH’S TOP RESTAURANTS, WE CAN SAMPLE THE OFFERINGS FROM UP TO 100 SPECIALITY FOOD AND DRINK SUPPLIERS –SUCH A DELICIOUS ROUTE TO NEW IDEAS!” Scott Fraser | Development Chef
  • 10. WE PROVIDE HOSPITALITY AND WORKPLACE RESTAURANTS FOR SOME OF THE LARGEST AND MOST PRESTIGIOUS COMPANIES AND BUSINESSES IN SCOTLAND. THEY INCLUDE LEADING BANKS, WHISKY DISTILLERS, EDUCATION AND RESEARCH ORGANISATIONS AND MORE.
  • 11. About Us Outstanding Workplace Restaurants Our core business is to provide restaurants and cafes in workplaces across Scotland. Each operation is carefully tailored to meet the needs and aspirations of your business. We take all the responsibility for the catering operation on your behalf. This includes: • Providing varied, nutritious and healthy menus for breakfast, lunch and hospitality services • Recruiting, developing and training the catering team • Managing payroll, and associated insurances and taxation, holidays, absence and all human resources matters • Ensuring all hygiene, health and safety legislation required by law is covered • Training in food quality, health and safety, hygiene, customer service and cash and stock control • Managing the supply and control of all food, beverage, cleaning and disposable products from reputable suppliers which have been audited for due diligence and awareness of sustainability and the environment. 11
  • 12. About Us Our Clients All of our clients are based in Scotland and chose Albacore as their preferred catering partner. Please call us for their contact details and we can put you in touch. We know they’ll be delighted to tell you about us! Our market-leading portfolio of clients spans a number of sectors including banking and financial services, manufacturing, distilling, professional, education and research. We always aim to surpass our clients’ expectations! The route we take is to offer variety and value for money, maintaining a structured framework of control and cultivating a highly motivated service team. It is not our intention to grow our business at a significant rate but to complement and add to our existing portfolio. Our aim is to provide each and every client with a quality of service that genuinely exceeds anything else available in the market today. 12
  • 13. OUR FOOD “there is no love sincerer than the love of food” George Bernard Shaw
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  • 15. Our Food Take Some Fresh Ingredients That’s our recipe for great food. Albacore has always believed in using local producers and eating food in season, when it is at its best. We know that Scottish farmers and growers offer some incredible produce; whether that is top quality, high welfare meat, sustainably caught fish or sparklingly fresh fruit and vegetables, so why look elsewhere? 15
  • 16. OUR CHEFS COOK YOUR FOOD EVERYDAY. THAT IS WHY WE ENCOURAGE THEM TO VISIT SUPPLIERS, TO EAT IN LOCAL RESTAURANTS, TAKE THEM ON FORAGING EXPEDITIONS AND ABOVE ALL, NURTURE THEIR LOVE OF HOSPITALITY.
  • 17. Our Food Healthy Lifestyle Making a difference in the workplace We put the health and wellbeing of our customers at the top of the agenda. Our healthy eating policy is based around the idea of choice – we don’t dictate to our customers, however we do offer information that promotes healthy choices. Many of our clients are committed to the Healthy Working Lifestyle Award and we are hard at work to support them. Healthy cooking and planning All our cooking is carried out with healthy eating in mind. We recognise the links between diet, nutrition and preventable disease and pay close attention to the guidelines on the healthScotland.com website. Our nutritional therapist is involved in menu planning to ensure a good nutritional balance for every menu. We actively reduce levels of fat, salt and sugar in the foods we prepare, increased the use of fruit, vegetables, rice, pastas, cereals and bread, and reward customers by offering a variety of vegetables or salad which can be included within the price of a meal. Healthy extra And we like to take it a little further. In all of our contracts, we ensure that one dish a day pays extra consideration to our Heathy Eating policy. This could be a dish that in the past was deemed ‘unhealthy’ - but with a change of cooking methods and some healthier ingredients, we can transform it into a healthier menu item. 17
  • 18. Our Food Behind the Scenes We look after our suppliers. And they look after us. It sounds so simple. But you’d be surprised how many people just don’t get it. So how does it work? We deal mostly with small and local independent suppliers. They’re friends as well as business partners. They provide high quality foods and consistently excellent service. We pay them on time. They pull out all the stops for us, day in day out. Everybody’s happy. Especially our customers. Supplier focus... JK Thomson | Fishmonger based in East Lothian We value our suppliers as much as they value us. Long term relationships and trust leads to better quality of supply. JK Thomson is a great fishmonger that has supplied Albacore for five years with locally sourced fish and shellfish. They understand our business and we understand theirs. Our chefs visit their premises, and their boats, and value the personal relationship that has been built between the two companies. 18 There is no better feeling for a chef than to know exactly where the fish they are serving has been fished from, and that the supplier is sensitive to the long term sustainability of the oceans. “Sourcing fish from sustainable stocks is something we are very passionate about. We believe that the future of our industry relies very much on supporting initiatives which focus on ensuring that fishing grounds are managed properly, so that the preservation of key stocks becomes paramount. We know that Albacore hold these beliefs as well - that is why our relationship is strong “ JK Thomson
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  • 20. Our Food Let’s meet for a coffee... Coffee culture has its origins in the early 16th century coffee houses of Arabia where men would gather to socialise and play games. As coffee spread to Europe, Asia, and the Americas, so too did coffee culture. Intellectuals visited the coffee houses of Europe, debating the ways of the world and brewing revolutions. 20 Today’s coffee culture in coffee houses and coffee shops often includes comfortable seating, friendly service and wireless internet. It even percolates into the workplace, with more and more organisations choosing to have meetings in their workplace café or restaurant. Coffee culture differs depending on where you are in the world. In Ethiopia, you might be invited to a very elaborate coffee drinking ceremony that lasts two hours or more. In Greece, you’re more likely to be served a cold coffee drink than in other countries. And we British still drink more instant soluble coffee than any of our European counterparts.
  • 21. OUR PEOPLE We believe our business has a unique culture where people at all levels contribute new ideas to the way we work and the products we sell. Ultimately, we know this is what will delight your people.
  • 22. PROVIDING AN OUTSTANDING CATERING SERVICE IN YOUR WORKPLACE CAN MAKE A REAL DIFFERENCE TO YOUR BUSINESS. YOUR EMPLOYEES WILL BENEFIT AND SO WILL THE BUSINESS.
  • 23. Our People Delighting Your People Recruit and retain staff Recent surveys clearly show that the provision of in house catering facilities is regarded as one of the most important perks by employees. Create the right impression A well-presented and managed staff restaurant or café says a great deal about your business. It makes a positive statement to staff and provides visible evidence of the company culture to external visitors. Meet over coffee A relaxed café atmosphere is ideal for many types of meeting. Coffee and conversation in a social setting can foster good communications, help people make excellent decisions and get the job done. Be more effective Reduce the time spent on the ‘coffee run’ by bringing the coffee bar into your office. Boost morale with lower-thanretail tariffs. Provide healthy, stimulating menu choices and see your staff work more effectively after lunch. Offer hospitality Entertain clients on the premises to create a positive message about your business, save time and control alcohol consumption. Sensitive business can be discussed in private and positive relationships can develop. 23
  • 24. Our People Our People We have developed and nurtured an exceptional operations team with experience in some of the finest restaurants and catering companies across Scotland and the UK. We recruit individuals with a passion for excellence, a relentless eye for detail, and a love of food and customer service. For example, we recently chose a new team member to bring previous experience of operating high street branded coffee bars and restaurants, adding unique flair and style to our marketing and merchandising. We retain the best people simply because we have such an outstanding reputation in our field. Employees at work can choose where they eat – so we work hard with our food offer and customer service to win and keep their custom. • • We think about every recipe from our customers’ perspective • We ensure all hygiene, health and safety legislation required by law is an important responsibility • We provide training in food quality, health and safety, hygiene, customer service and cash and stock control means professionalism and efficiency • 24 Employees at work can choose where they eat – so we work hard with our food offer and customer service to win and keep their custom We manage the supply and control of all food, beverage, cleaning and disposable products from reputable suppliers which have been audited for due diligence and awareness of sustainability and the environment.
  • 25. PEOPLE ARE ATTRACTED TO WORK FOR ALBACORE BECAUSE THEY ENJOY WORKING IN PARTNERSHIP WITH THE CLIENT FACILITIES TEAM, PROVIDING FRESH CREATIVE FOOD, AND BEING GIVEN THE OPPORTUNITY TO INNOVATE WITH NEW TRENDS AND PRODUCTS.
  • 26. “ALBACORE HAS RECOGNISED MY POTENTIAL AND COMMITMENT. IT’S THE PLACE TO BE IF YOU WANT TO LEARN, PROGRESS AND GROW YOUR SKILLS” Abby Thompson | Chef
  • 27. Our People Training For Everyone We are extremely proud of our people at Albacore - a fully trained team of managers, chefs, baristas and catering assistants. Their commitment to developing their craft and service skills means your staff can be delighted, on a daily basis with the locally sourced, freshly prepared menus served with real passion and a smile. Our training packages, which link to Scottish Vocational Qualifications, are designed to increase the confidence of the individual, and consequently their creativity and innovation, both in the kitchen and front of house. Whatever their role, every individual is capable of developing their skills on an ongoing basis, through regular assessments, and training tailored to their specific needs. All new employees undertake a comprehensive induction programme, providing the foundations for their successful career with us. Our exceptionally low employee turnover is due to our culture of listening, understanding,and recognising each individual’s unique strengths, capitalising on this when opportunities for promotion arise. Just talk to any one of our employees to hear of their experience. 27
  • 28. Our People Sustainability Our operational systems are designed with sustainability, reduction of our carbon footprint, and managing the waste we produce at the forefront of every decision we make. Our suppliers have been instrumental in supporting our passion for this important commitment for the future. We promote sustainability by: • • Keeping our food offer seasonal • Always buying local whenever possible • Purchasing organic and Fairtrade produce • Recycling food, cardboard, paper, cans, plastic and glass • Recycling cooking oil • Composting our coffee grounds • We involve our employees in regular environmental forums involving training on sustainability • We are passionate about locally sourcing foods and building partnerships with sustainable suppliers • We recycle everything that is recyclable! We use alternative materials as often as possible • We offer non-disposable china, flatware, and glassware. We choose suppliers with hybrid delivery vehicles or those using biofuels • 28 Auditing our suppliers on their commitment to sustainability We promote voluntary work within the local area to sustain the environment and encourage positive relationships with the community
  • 29. “MORE THAN EVER BEFORE, THERE IS A GLOBAL UNDERSTANDING THAT LONG TERM SOCIAL, ECONOMIC, AND ENVIRONMENTAL DEVELOPMENT WOULD BE IMPOSSIBLE WITHOUT HEALTHY FAMILIES, COMMUNITIES, AND COUNTRIES.” Gro Harlem Brundtland Politician and Physician
  • 30. Alba Business Catering Ltd 21 Lansdowne Crescent Edinburgh EH12 5EH T: 0131 535 1046 E: info@albacatering.co.uk W: albacatering.co.uk
  • 31. CAFE CULTURE IN THE WORK PLACE WELCOME BREAKFAST QUICK BAGEL HEARTY LUNCH REFRESHING TEA COFFEE BOOST REST AND REFUEL MEETING PLACE SKINNY LATTE IN FOR A CHAT BACON ROLL SUGAR BUZZ TIMEOUT FRESH SALAD CATCH UP...
  • 32. Alba Business Catering Ltd 21 Lansdowne Crescent Edinburgh EH12 5EH T: 0131 535 1046 E: info@albacatering.co.uk W: albacatering.co.uk