1. Nagios events are transmitted securely to AlarmTILT servers, where an alert procedure starts if the event matches incident criteria. 2. The processed alert is then routed through different channels to notify the appropriate support staff via methods like phone, mobile, and PC. 3. AlarmTILT provides escalation features to escalate notifications over time through multiple contact methods if earlier notifications are not acknowledged.

1. AlarmTILT Communication Model for Nagios

2. Communication Model with Nagios Customer Environment 1. Nagios events are transmitted to remote AlarmTILT servers via a secure IP (Internet, VPN,…) connection. 2. Within AlarmTILT, an alert procedure starts, if the incoming event matches pre-defined incident criteria. Client Heartbeat Events Encrypted IP INTERNET Servers

3. Communication Model with Nagios Customer Environment 3. The processed alert is routed through different channels to the right destination group. 4. Following pre-defined procedures, support people are notified via all possible media (phone, mobile, PC,…). Communication networks are provided and fully operated by AlarmTILT (Connectivity as a Service) . Client SMS ISDN networks Internet Mobile networks Heartbeat Events Encrypted IP INTERNET Servers

4. Communication Model with Nagios Heartbeat Events Encrypted IP INTERNET Customer Environment SMS ISDN networks Internet Mobile networks 5. AlarmTILT provides advanced escalation features and time dependent destinations . Client Voice Escalation STEP 1 (no acknowledgment within x minutes) Servers

5. Communication Model with Nagios Heartbeat Events Encrypted IP INTERNET Customer Environment Voice SMS ISDN networks Internet Mobile networks 6. Mixing media and alerted people shortens the delay between the detection of an incident and the beginning of its resolution. Client Escalation STEP 2 (no acknowledgment within x minutes) Servers Voice

6. Communication Model with Nagios Heartbeat Events Encrypted IP INTERNET Customer Environment Voice SMS Voice ISDN networks Internet Mobile networks 6. Mixing media and alerted people shortens the delay between the detection of an incident and the beginning of its resolution. Client SMS E-mail Escalation STEP 3 (no acknowledgment within x minutes) Servers

7. Communication Model with Nagios Heartbeat Events Encrypted IP INTERNET Customer Environment SMS SMS Voice E-mail John Doe replies directly to the alert « OK on the move » ISDN networks Internet Mobile networks 7. Confirmation channel routing adds two-way n otificat ion handling . Escalation procedures stop automatically, when a member of staff acknowledges the call. Client Voice Servers

8. Communication Model with Nagios Heartbeat Events Encrypted IP INTERNET Customer Environment ISDN networks Internet John Doe has acknowledged Mobile networks 8. Support teams involved are notified, that John Doe is on his way, or when an incident has been resolved. Client SMS Voice SMS Voice E-mail Servers

9. Communication Model with Nagios Alert dispatching Heartbeat Events Encrypted IP INTERNET Customer Environment Mobile networks ISDN networks Internet Alert acknowledgments 9. AlarmTILT also provides full incidents and resolution history of all generated alerts: all transactions (generated event / opened incident / alerting procedures /closed incident) are logged for an efficient reporting and incident troubleshooting. HORIZONTAL COMMUNICATION Provide vital /useful information Reach the right people Instantaneously Client Servers

10. Now that you know how it works: Download the AlarmTILT Client for Nagios http://www.alarmtilt.com/?action=solutions&browse=nagios