Telio is a profitable telecommunications company founded in 2003 that focuses on research and development. The document discusses trends in communications technologies, such as increasing numbers of sensors and rich media devices, and how Telio can develop services to capitalize on these trends and keep customers happy over the next 24 months. These may include online storage, integration of communications with sensors and location data, and support for new devices and media like video. Interoperability between service providers will be important to enable rich communications applications.

1. Communication evolved.

3. Macro view that interests me as Service Provider

4. “ Medici effect” – MD intersections

5. Once upon a time

6. PC – first dominant rich media comms endpoint

7. New rich media comms devices

8. In 2001 - 60 million transistors per every human on the planet, by 2010 there will be 1 billion transistors per every human… So expect more and more rich media comms devices …

9. Other interesting global trend is growth of RFIDs (ca 2000 pct during t he last 2 years!) It is expected that telemetry and real time comms will intersect …

10. What is my goal as a Service Provider?

11. To have: many, happy customers that stay with us and generate good revenues

12. One of the simple services that proved to be “slam dunk” in our case …

13. Online storage & more …

14. Customers that use online storage are churning in order of magnitude less numbers …

15. Experience with heuristics were so far very weak … No ”googling of the calls” yet, though it helped develop strong SPIT filters, which for our customers is very important …

16. What do we keep on mind as a Service Provider?

17. “ Maxing” on ARPU can destroy customer’s value, it is important to provide a lots of value in t he service in order to sustain competition of the future Architecture of participation is one of the keys …

18. We see also going forward need for customer support (local language), regulatory aspects (local market), …

19. What else are we excited about as a Service Provider ?

20. RSS, RFIDs, … are all intersecting with (real time) comms and open a number of possibilities for useful, simple, sticky services for customers on new generation of devices

21. Why video, why now?

22. However, we can not forget about interoperability between operators/service providers otherwise rich comms are not very useful

23. Broadband Household Appliances, Video, HD audio, integrated telemetry, ComInfoTainement devices, …. A re f SPs and technologists dream, but they are not far away!!!

24. Future "The future is here, it's just not evenly distributed yet." -- William Gibson