1. 1
Enhancing Performance,
Improving Efficiency &
Increasing
Program/Service
Integration
Alaska Workforce Program
Hampton Inn Performance Training
Anchorage, AK September 25-26, 2012

2. AGENDA REVIEW & EXPECTATIONS
2
 Three sessions
 September 25: Morning & Afternoon
 September 26: Morning
 Emphasis on cross-program
integration/collaborative problem-solving,
action-planning
 Significant participation
 Logistics (bathrooms, breaks, etc.)

3. WHO’S HERE?
3
 Introductions
Vinz Koller
Director, Training & Technical Assistance
Kristin Wolff
Senior Analyst, Training & Technical Assistance

4. WHO’S HERE?
4
 Participant introductions (1 minute each)
 Name
 Agency, Program
 “One thing I hope to take away from this
session is…”
 “If I could change one thing to make my
program better, it would be….”

5. CONTEXT
5
 US DOL Priorities& Key Initiatives
 Innovation (WIF)
 Employer Services (EBE)
 Lay-off Aversion/Rapid Response (TEN)
 Veterans Services (VRAP, Joining Forces)
 AlaskaState Plan
 Budget Realities

6. CONTEXT: Workforce Innovation Fund
6
 $98M - $147M
 26 Grantees
 Accompanying
Pay-for-Success
Grantees

7. CONTEXT: Expanding Business Engagement
7

8. CONTEXT: Expanding Business Engagement
8

9. CONTEXT: Expanding Business Engagement
9

10. CONTEXT: Layoff Aversion (Rapid Response)
10
 TEN August 31, 2012
 “Establishment and maintenance of deep and
broad partnerships.”
 “…an environment that encourages innovation,
promotes creativity, and favors comprehensive
solutions over menu-based services.”
 “…layoff aversion is as much a mindset as a
collection of activities.”

11. CONTEXT: Layoff Aversion (Rapid Response)
11
 “Rapid response is acomplex and varied
component of the workforce
system…practitioners must exhibit an array of
competencies that cross many disciplines, and
often perform seemingly disparate functions,
while creating seamless solutions for all
customers…Rapid response is both strategic
and operational.”

12. CONTEXT: Services for Veterans
12
 Veterans
Reemployment
Assistance Program
(VRAP)
 VOW/Hero to Hired
Tax Credit Program
 VETS
 Veterans preference
 Helmets to Hardhats
 Joining Forces

13. CONTEXT: Alaska State Plan
13
 Integration, Integration,
Integration
 Alignment
 Employer Engagement
 Sector Focus
 Uniqueness
(demographics, rural
character, industry mix,
skill demands, etc.)

14. CONTEXT: Declining Resources
14
$20,000,000
$18,770,900
$18,539,226
$18,000,000
$17,028,267
$16,000,000
$14,000,000
$12,612,180 $12,911,942
$13,025,384
$12,000,000
$9,860,965 $9,906,319
$10,000,000 $9,377,309
$9,929,745 $9,771,128 WIA Adult, DW and Youth Funding
$8,000,000 Includes $9.1 million of ARRA Funding
$7,566,960
$6,133,711
$6,000,000
$5,564,363
$4,000,000
$2,000,000
$-
SFY SFY SFY SFY SFY SFY SFY SFY SFY SFY SFY SFY SFY
2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013

15. PROGRAM BASICS
15
 In 30 words or less, describe:
 Program Goals
 Program Priorities (e.g. industries, target
groups, communities, etc.)
 Program challenges

16. BREAK
16
 Take 15 Minutes to:
 Stretchyour legs
 Check your email/vmail
 Get hydrated

17. Welcome to the Inaugural
Governors Prosperity Prize Event
17

18. GOVERNORS PROSPERITY PRIZE CHALLENGE
18
 Goal: Develop 1-3 specific ideas for:
 Improving program performance
 Increasing program/service impact
 Increasing efficiency
 Leveraging resources
 Linking urban and rural strategies
 Connecting more Alaskans with local jobs
Ideas should balance creativity with “doability,” and
consider options for scaling and learning before full-
scale implementation.

20. WHAT SURPRISED YOU ABOUT THIS ACTIVITY?
20
 Similar themes across all the groups
 We could do a lot of the things we identified
without any additional $
 Lots of ideas that build on our existing strengths
 Lots of focus on groups of individuals rather than
individual people
 Implementing ideas would require both staff time
and support by leaders
 Creativity was very quick to surface

21. WHAT SURPRISED YOU ABOUT THIS ACTIVITY?
21
 Seemed like people were ready for this discussion –
they had already been thinking about a lot of theses
ideas.
 Diversity yielded rich and important perspectives
 Mixing up (across sites/programs) made it easier to
focus on the ultimate goal/big picture
 There is a huge amount of knowledge among us

22. NEXT STEPS
 Our critical challenges
 Firms don’t know about our services
 People don’t know about our services
 Doing more with less
 Excessive paperwork

23. FISHBONING CRITICAL CHALLENGES

24. CHALLNEGE: FIRMS DON’T KNOW WHAT WE DO

25. CHALLENGE: PEOPLE DON’T KNOW WHAT WE DO

26. CHALLENGE: DOING MORE WITH LESS

27. CHALLENGE: EXCESSIVE PAPERWORK

28. ACTION PLANNING AROUND CRITICAL CHALLENGES

29. CHALLENGE: FIRMS DON’T KNOW WHAT WE DO

30. CHALLENGE: PEOPLE DON’T KNOW WHAT WE DO

31. CHALLENGE: DOING MORE WITH LESS

32. CHALLENGE: EXCESSIVE PAPERWORK

33. THOUGHTS AROUND THE ROOM?

34. SETTING TOMORROW’S AGENDA
 VETERANS PROGRAM
 DISLOCATED WORKER PROGRAM
 RESOURCES & TOOLS
 VETS
 OJT
 INTEGRATED SERVICES
 Wrap-up

35. Q&A

36. Contact
Kristin Wolff
Social Policy Research Associates
(503) 888-1022
Kwolff@thinkers-and-doers.com
Vinz Koller
Social Policy Research Associates
(831) 277-4726
vinz_koller@spra.com