Ghan Shyam has over 14 years of experience in customer care roles across multiple companies. He has worked as a Customer Care Executive for Continuum Systems BPO and Salient Business Solutions, handling queries for telecom and insurance clients. Currently, he works as a Senior Customer Care Officer at Convergys, handling calls for UK Orange mobile customers. He has a B.Com degree from Delhi University and an MCSE technical certification.

1. Ghan Shyam
Mobile: 9818301511
1
My Objective - My objective is to be in a responsible position where I can
use my skills and expertise in the most effective and efficient manner,
towards the achievement of Organizational goal and corporate mission for
a company.
Work Experience
1.
Company Overview
Providersof B.P.O. services, application developmentservices, search
engine optimization services, website developmentservices
 Workedwith Continuum Systems B.P.O. as a C.C.E. (Customer
Care Executive) for 1 year
Responsibilities
 I was responsible for Making calls on process related queries and
resolving clients Telecom Service & V.O.I.P. Issues over the calls
Designation:
Customer CareExecutive(WQN International Calling Cards, U.S.
Outbound Process)
2.
Company Overview
Salient Business Solutions is a niche business process solution provider for
global clients in diverse vertical and horizontal streams like finance and
accounts, healthcare, financial services, human resource and knowledge
process outsourcing. Salient has an unmatched ability to grow its clients’
businesses by innovating to improve clients’ back-office processes, while
significantly reducing the costs.

2. Ghan Shyam
Mobile: 9818301511
2
 Workedwith Salient Business Solutions B.P.O. as a C.C.E.
(Customer Care Executive) for 14month
Responsibilities
 I was responsiblefor Makingcalls InsuranceCompanies on
process related queries and resolvingclient issues over the calls.
 I have to make calls to American Insurance Companies to Check
the Claim Status
Designation:
Customer CareExecutive(Claim Department“U.S. Out Bound Process”)
3.
Convergys Creating a world-classcustomer managementfirm madeup of
125,000employeesworkingin morethan 150 servicecenters and 31
countries. Both companiesare known for providingexceptionalservice.
Now, combining the best assets of each, we offer greater expertise and
services for our clients and many morecareer opportunitiesfor our
talented employees.
Clients and customersaround the globe can now benefit from our
expanded geographic footprint, languagecapabilities, and breadth and
depth of services.
 Working with Convergys B.P.O. as a Sr. C.C.O. (Customer Care
Officer) for Since 16 May 2014 to till date
Responsibilities
 Handlingcalls for U.K. Orange PAYG Customersand providingthem
with the solution of their queries related to PAY AS YOU GO ,
customers

3. Ghan Shyam
Mobile: 9818301511
3
Designation:
Sr.Customer Care Officer (Orange Pay as You Go “U.K. Inbound
Process”)
Strengths
 I have serious dedication towardsmy work and I maintain a positive
approachtowardsit, I take every responsibility as a goal and work
hard to achieve it.
Educational Qualification
Secondary : HBSE
Senior Secondary : HBSE
Graduation : B.Com from DelhiUniversity
Technical Qualification
MCSE “MicrosoftCertified Systems Engineer”
Personal Details
Father’s Name Mr. Ram Kishor
Date of Birth 15th Aug1982
Address : H.No. 820/23, Hiran Nagar, KhandsaRoad,
Gurgaon, Haryana
Email: vipul_shyam2002@yahoo.com
(Ghan Shyam)