Air Repoy & NetSuite ecommerce overview

1. AIR Reply & NetSuite Overview

2. 1 Reply Group
2 Netsuite
3 Air Reply

3. 1 Reply Group

4. Company

5. 5
Power Point Tips

6. 6

7. 7

8. 8

9. NETSUITE

10. 2. Netsuite

11. 1 State of Business Today
2 Why NetSuite?

12. 12
Today’s Constant State of Change
Business
Models
are
Constantly
Evolving
Agility is
a Must
A Global
View is
Required
Employee
Engagement
is Essential
New
Technology
Impacts
Expectations

13. 13
Cannot Adapt to Today’s World with
Yesterday’s Fragmented Business Systems
Core
G/L
Management
Reporting
Reconciliation
Statutory
Reporting
Financial
Reporting
Manufacturing
Ecommerce
Warehousing
In-Store
Sales
Professional
Services
HR
Demand
Pl
an
Bill of Materials
Suppliers
Upsell
Renewals
Forecastin
g
Project
Profitabil
ity
Resource
Utilization
Future
Billi
ngs
Collections
Commissions
MGT Reports

14. 14
MANUFACTURING
WAREHOUSE
MANAGEMENT
SUPPLY
CHAIN
MANAGEMENT
ERP
INVENTORY
MANAGEMENT
SRP
TIME &
EXPENSE
PROJECT
ACCOUNTING
PROJECT
MANAGEMENT
RESOURCE
MANAGEMENT
CORE BUSINESS
CUSTOMER MANAGEMENT
ORDER MANAGEMENT
GLOBAL FINANCIAL MANAGEMENT
BILLING MANAGEMENT
REVENUE MANAGEMENT
CFO
Sales Rep/
Manager
Consultant/
PS Director
CEO
Merchandise
Manager
Shipping
Manager
Vendors
Customers
Partners
External Systems

15. 15
More companies are interested in adopting:
Cloud – Deployments are complementary to on-premises apps
Mobile – Running ERP apps on a variety of smart devices
Analytics – Broadening their organization’s use of BI and reporting
Collaboration – Taking on technologies as part of a push for
app usability
Business processes – Embedding processes within ERP apps
Collaboration and Analytics are Central to ERP
Source: Five Prevailing Trends In ERP

16. 16
Trusted Leader in Cloud ERP
Gartner Names NetSuite the
Fastest Growing FMS
Software Vendor Globally,
by Market Share Growth
41.7%
5.2%
0.9%
-1.4% -4.0%
NetSuite Microsoft Sage SAP Oracle
Market Share: All Software Markets, Worldwide, 2013, Published April
2014
Chart created by NetSuite based on Gartner Market Share Note

17. 17
Why Today’s Businesses Choose NetSuite
Designed for Modern
Business
Flexibility Built In
Business Intelligence For All
Commerce-Ready System
It Just Works

18. 18
Designed for Modern
Business
Flexibility Built In
Business Intelligence For All
Commerce-Ready System
It Just Works

19. 19
Designed for
Modern Business

20. 20
NetSuite Cloud ERP Transforms Accessibility
• You run the business, we run the software (innovation vs.
maintenance)
• Anytime, anywhere, any device
• Easy to learn, easy to use
NetSuite Cloud ERP Transforms Capabilities
• Much more than just Financials
• Your ERP system is your Operational system
• Your ERP system drives Global expansion
• Your ERP system is a key CRM system
• Your ERP system is your Commerce system
• Extends beyond your firewall to customers, partners, vendors
Designed for Modern Business
Modern
Commerce-
Ready
It Just Works
Flexibility
Business
Intelligence
Modern

21. 21
Designed for Modern Business – Transforms
Accessibility
Clunky UI
Behind Firewall Hard to Learn/Use
Historical Reporting
Maintenance
Centric
Innovation
Centric
Easy to Learn/UseAnytime, Anywhere
Consumer UI, Mobile
Real-time Reporting,
Forward Looking
#1 Cloud
Commerce-
Ready
It Just Works
Flexibility
Business
Intelligence
Modern

22. 22
Designed for the Way You Work Today
Mobile Social
#1 Cloud
Commerce-
Ready
It Just Works
Flexibility
Business
Intelligence
Modern

23. 23
Easy to Use
© NetSuite
2
#1 Cloud
Commerce-
Ready
It Just Works
Flexibility
Business
Intelligence
Modern

24. 24
Commerce-Ready
System

25. Amazing Results For eCommerce
Companies
50Order
Fulfilment
Efficiency
%50Accounting
Time Spent
%
80Website
Development
Costs
%
2xIndustry
Growth rate

26. eCommerce Is More Than Shopping
• Product content
• Checkout
• Search
• Site Analytics
 Order Fulfillment
 Inventory & Warehouse Management
 Customer Service & Support
 Merchandise Planning, Purchasing
 Marketing (Email, Search, SEO)
 Additional Channels (Affiliates, eBay,
amazon etc.)
 Additional channels in social Network
(facebook etc …)
 Business Models (B2C, B2B)
 Shipping and Deliveries
 Accounting

27. The Typical Way
Marketing
Web
Warehousing
Accounting
Support

28. One System for Running a Business
CEO
ECOMMERCE CRM+
FINANCIALS
CFO
Support
Manager
Ecommerce
Manager
SINGLE
DATA
SOURCE
Customers
Vendors Partners
Marketing
Manager
Shipping
Manager

29. One System To Manage Your Business
Webstore
Order Management
Inventory Management
Financials
CRM
Marketing
Support
Business Intelligence

30. Increase Revenue
• Cart Abandonment Marketing
• Targeted, Personalized
Marketing Campaigns
• Dynamic Merchandizing
• Global Sales
10Conversion
rate
%

31. Reduce Costs
SaaS
• Avoid buying Hardware (servers, databases)
• Avoid hiring IT staff
• Avoid up-front payments
Suite
• No separate software packages
• No Integration between that software
• No upgrade costs

32. Improve Business Productivity
Better Support with Fewer
People
24/7 Self-Service
360° view of Customers, including
cross-channel transparency
Improved Order Management
Automate order approval process
Manage Warehouse more
efficiently
Pick, Pack and Ship goods faster and
more accurately
Automated Procurement Process
20Business User
Productivity
%
50Order
Fulfilment
Efficiency
%

33. 3. Air Reply

34. 34
Air Reply is a NetSuite Solution Provider
and
Select Member of SuiteCloud Developer Network (SDN)
Air Reply

35. 35
Air Reply is specialised in the design and implementation of innovative
Cloud-based ERP NetSuite
Through consolidated expertise in Cloud solutions Air Reply supports
important companies in Italy and Europe.
Air Reply is capable of supplying end-to-end support: from consultancy
to the design and review the business process in the Cloud model, to
the realisation and integration of custom application , maintenance
and management services.
Experience matured over a number of years in managing important
complex international projects has helped Air Reply become a point of
reference for clients in Europe for implementing ERP solutions
Air Reply Mission

36. 36
Air Reply MARKET
MANUFACTURING
CONSULTING
PROFESSIONAL
SERVICES
RETAIL
ECOMMERCE
WHOLESALES
IT SERVICES

37. 37
Our Guide
Seamless Business Integration
• Containment impacts of the project on user activity, which must be ensured
transparency and continuity of service GUARANTEE, as its first objective, ALL
FUNCTIONS already EXISTING
Reusability
• Reuse of the analysis already made
Risk Mitigation
• Containment impacts on work in progress and synchronization with major projects
• Gradual migration from old to new application components to optimize the test phases
and anticipate the benefits of the new architecture
Scalability
• Ability to scale the system components in line with future business needs
Organization Scalabiliy
• Ensure proper technology infrastructure and applications for a safe and natural
evolution of business organizations within the corporate group.
REPLY
SOC 1 SOC N
BU 1 BU N

38. Basic Set Up & Test
TO BE e Gap
Analysis
IT
Basic Training
Prototypr
Process Owner
TO BE e Gap
Analysis Revision
Detail Set Up & Test
Development of Work
Flow , Reports,
Funzioni Custom
Final Set Up
Training in detail
GO LIVE
Supporto Post Go
Live
Process Owner
Key Users
Project
IT
Conversion data
Functional Analisys
Project Approach

39. Production
layer release
System development
via configuration and
coding
App management
and evolution
Factory – Process & Quality
To identify a solution
within a specific
project
To identify a generic
solution suitable for
business strategy
Think & Plan
Build &
Deployment
Evolve
Certificazione EN ISO
9001:2008
Solution Plan
& Define
Solution
Outline
Plan & analysis on what
and how system must
operate
Deployment
Assess &
Evolve
Analysis
Build

40. Project Organization
I
DEFINE PROJECT MANAGER
II
DEFINE PROCESS
OWNER
III
DEFINE PROJECT
STRUCTURE
IV
MAP THE RIGHET
RESOURCES TO
THE RIGHT
ACTIVITIES
STEERING
COMEETE
PROGRAM MANAGER
FUNCTIONAL TEAM 1
FINANCE
FUNCTIONAL TEAM 2
OPERATION
FUNCTIONAL TEAM 3
PLAN & PRODUCTION
FUNCTIONAL TEAM 4
DEVELOPER

41. Air Reply CLOUD Ecosystem
Area Description Software (Partner)
WMS Warehouse Management
System
SIDEUP Reply

42. E.S. Plan-Project
1 2 3 4 5 6 8 9 10 11 12
Project managment
First analisys
Kick off meeting
Hardware & Software
Model & Control
TO BE e GAP Analysis
Prototype FINANCE
Prototype Operation
Interface
Customization
Training K.User
Test & UAT
Set up Production
GO LIVE & Roll Out
Steering commetee
i
7

43. 43
REPLY FOR INTERNATIONAL PROJECTS
Reply may be the project partners erp international roll-out and
delivery on the different country:
• International market presence and ability to support the market
• Partnership with Netsuite International Partners where REPLY
is not present with its own society.
• Delivery capabilities and ability to organize support both local
and international

44. 2
SP UK 2° level - Warrington
1 site
SP Poland 2° level – Bielsko
1 site
SP Greece 2° level – Athene
1 site
SP France 2° level -
Vatry
1 site
SP Spain 2° level -
Madrid
1 site
SP Italy 1° level –Turin area
6 site
SP Italy LDC
6 site
SP Germany LDC
2 site (Heidelberg –
Hannover)
INBOUND Italy
Plant Cassino, Mirafiori e
Verrone (FGA – FPT)
INBOUND Italy
Plant – Brescia -Suzzara
Europe
INBOUND Poland
Plant – Tychy
INBOUND Italy
Plant – Lecce
INBOUND Germany
Plant – Ulm
INBOUND Turkey
Plant – Tofas
E.S. Support

45. Reply Support
Help Desk - 1° level
• collects, validates, and manages the users calls
• manages informational questions
• definition call priority (urgent, error removing or appl extension)
• activate the 2° level support
• expected fast solution time
• effective problem solution
Help Desk - 2° level
• diagnosis report
• define solution type: work around, one off patch
• provide one off patch
• support solution deployments
• notify the solution to 1° level
• support to remove defects regarding specific installation
• advanced user support of Click Reply System
• activate the 3° level support
Central Support Team - 3° level
• support very high critical fault (system down)
• provide critical patch updates
• integrate critical patch updates on next release
• notify and support the solution to 2° level
1
2
3
7/7
0-24
6/7
0-24
5/7
9-18
– Application Monitoring
– Extended Coverage
– System Tuning
– Higher Reaction Time
– High Priority Change Request
– Bug Fixing
Plus
Extended
Customer Configurable Services
Basic

46. New Country – Support Service
Startup
Selection and Qualification of Local Partner
– Selection of a qualified partner with expertise in ICT and Dynamics NAV
– Define Project agreement (if required)
– Partner Certification
– Provide to the Partner Service Model and Contractual Framework
Customer Reply Solutions Knowledge
– Training the Partner personnel
– Recurring refresher courses:
– Solutions
– Technology
– New releases / new features
Local Support Service Startup
– On-site Partner support supplied directly by Reply personnel +
– Training on the job
– Assurance of the Quality of supplied Services and Compliance
with defined SLA
– Nest step: autonomous support by Local Partner
(*) The Partner could be proposed by the Customer

47. Some reference

48. 48
48
Automotive
& Parts
Construction &
Materials
Electronic &
Electrical Eq.
Energy
Finance
Food &
Beverage
Gas, Water &
Multiutilities
Travel
Services
Telco
Industrial
Transport and
Logistics
Insurance
Leisure Goods
Manufacturing
Mobile TMC
Oil & Gas
Producer
Pharma &
Biotech
Support
Services
Media
Some Reply customers

49. Thanks
Giorgio Visintin
g.visintin@reply.it